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White River Toyota - Service Center
White River Jct, VT
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of White River Toyota - Service Center
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August 28, 2020
Though I didn't purchase a car, I relied on Zach for some necessary knowledge on my vehicle, because I would like to trade it in soon. Zach did not pressure me into doing anything, but instead gave me facts, necessary knowledge on my vehicle, because I would like to trade it in soon. Zach did not pressure me into doing anything, but instead gave me facts, and useful information to further help me down the road. Thank you Zach. More
by Brad
Employees Worked With
August 27, 2020
I had purchased a used Tundra from Heritage in south Burlington VT and had a slow leak in my tire. I was told to contact WRT for service. They were simply amazing. Although They squeezed me in on a b Burlington VT and had a slow leak in my tire. I was told to contact WRT for service. They were simply amazing. Although They squeezed me in on a busy Friday. I was in and out in less than an hour. More
by Rechafe
Employees Worked With
Dana Raney
August 27, 2020
The service was wonderful as usual. Everyone was being cautious. Especially during this tough time with the Covid. Thank you all for taking care of your customers. I also bought a new RAV while the serv cautious. Especially during this tough time with the Covid. Thank you all for taking care of your customers. I also bought a new RAV while the service was happening. Josh Harrington was awesome to deal with. More
by Gabby
August 26, 2020
Terrific! Professional and pleasant. Made excellent explanations and were able to solve a technical problem easily. I waited and the wait was reasonable for what I needed done. We’re able to find all m explanations and were able to solve a technical problem easily. I waited and the wait was reasonable for what I needed done. We’re able to find all my information from another dealership. More
by KtNLee
Employees Worked With
Sascha Jarvis
August 22, 2020
Adam you did a awsome job when I hit something and broke my suspension and I wanna thank you and everyone who put it back together thqnk you tim beauchene my suspension and I wanna thank you and everyone who put it back together thqnk you tim beauchene More
by timothy e beauchene
Employees Worked With
Adam Stearns
August 09, 2020
The White River Toyota Dealership is top notch, all personnel are friendly, knowledgeable and go out of their way to make you feel welcome and an important part of their business- I appreciate them and personnel are friendly, knowledgeable and go out of their way to make you feel welcome and an important part of their business- I appreciate them and highly recommend them. More
by ASutton
Employees Worked With
Other Employees :
This visit was for routine service during the COVID Crisis so limited
August 07, 2020
Refusal to honor sales contract The dealer refuses to provide the 15,000 service for my car, which is covered under the "ToyotaCare No Cost Maintenance Plan" provided for every new c The dealer refuses to provide the 15,000 service for my car, which is covered under the "ToyotaCare No Cost Maintenance Plan" provided for every new car that they sell. The plan states: " ToyotaCare delivers on the following Maintenance Guide services, when required, at no cost for 2 years or 25,000 miles, whichever comes first." They then list that care: "Engine Oil &Filter Change, Multi-Point Inspections, Rotate Tires, Inspect &Adjust Fluid Levels" The anniversary of my purchase is Sept 1, 2020. I made an appointment for 15,000 miles service for August 28, which includes all of the above. Ms. Kim Harrington cancelled that appointment, just as she has cancelled the last two appointments that I made. This would be my fourth and final service on this car under the ToyotaCare plan, and they are denying me what was promised in the sales contract. I also implicate Mr. Elliot, the sales manager, because when I purchased this car I expressed my concerns about past difficulties with this service department, and he stated "If you have any problems with the service department, you can contact me." I did so over a month ago, and he did not respond. This is a breach of contract and is outright immoral. The service department manager is complicate in WRT's poor treatment of this customer, but they do not list her on this page. Nor do they list Mr. Elliot. More
by anon
Employees Worked With
August 04, 2020
I was a bit late for my appointment and that wasn't a problem for them! My car got serviced quick and painless. I would recommend them to everyone! problem for them! My car got serviced quick and painless. I would recommend them to everyone! More
by Taryn
Employees Worked With
Dana Raney
July 30, 2020
NO problems with coordination of care of my car and my wife' We have owned or leased more than 10 cars and have found the attention and skill has been completely satisfactory. We are not looking for anything di We have owned or leased more than 10 cars and have found the attention and skill has been completely satisfactory. We are not looking for anything different. More
by bud.lynch72
Employees Worked With
Covid 19 decreased contact and I got no names this time.
July 27, 2020
The service team is always friendly and willing to help. They keep informed of what is going on with my car so I never have any surprises. They keep informed of what is going on with my car so I never have any surprises. More
by Roxanne
Employees Worked With
