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White River Toyota - Service Center
White River Jct, VT
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of White River Toyota - Service Center
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November 22, 2019
Car buying experience was smooth and pleasant, however service department is lacking availability and proper communication. No call when parts came in as promised. I finally got tired of waiting so I call service department is lacking availability and proper communication. No call when parts came in as promised. I finally got tired of waiting so I called and they said the part came in 2 weeks ago and now they’re booking appointments 1 month out. Further, steering wheel is even more off center than when I brought it in for correction. 2019 Rav4 hybrid. More
by WillM
Employees Worked With
November 12, 2019
The drivers side seat belt latch was malfunctioning. My Highlander was brought immediately in for evaluation. A new latch was ordered and installed immediately though service was booking a month out. I am Highlander was brought immediately in for evaluation. A new latch was ordered and installed immediately though service was booking a month out. I am very pleased. More
by jfw
Employees Worked With
Dana Raney
October 23, 2019
Consistent Excellence I am always impressed with the excellence of White River Toyota’s service department. Yesterday Adam took care of my car, and he kept me up to date th I am always impressed with the excellence of White River Toyota’s service department. Yesterday Adam took care of my car, and he kept me up to date the whole time I was there. A most personable, pleasant, efficient advisor. Recently WRT began a new system whereby one’s usual service advisor may not be available. Today I returned with another vehicle and the wonderful Kimberli was back at her desk. While just about all the advisors I have worked with over the years have been very good, Kimberli is in a league of her own. Not only does she have the full knowledge and experience one expects to find at Toyota, her bubbly personality and warm nature somehow transforms the mega-company that is Toyota into the intimate, old-fashioned corner shop where one is treated like family. When Kimberli is around it’s like going to Cheers: I am going to be happy (and my car will be serviced impeccably). More
by stapes
October 09, 2019
We had a flat on our Toyota Highlander while vacationing. The people here were very attentive and friendly and got us back on the road. The people here were very attentive and friendly and got us back on the road. More
by Outlander
October 04, 2019
Great dealership, highly professional. My service advisor was top notch. Every aspect od.my visit was wonderful. They even cleaned my car. I'll be sure to come back. advisor was top notch. Every aspect od.my visit was wonderful. They even cleaned my car. I'll be sure to come back. More
by Dannyboy
September 14, 2019
Thank you!!!!!! Cant say enough good things about Dana in service and Chris in rentals. My 2014 camry was shuttering do to torque converter problem while I was on va Cant say enough good things about Dana in service and Chris in rentals. My 2014 camry was shuttering do to torque converter problem while I was on vacation. I stopped in at White River Toyota to see if this was covered under warranty. Dana ran my vin and said it sure is. I was planning to deal with it when I got home to Delaware, when Dana asked did I want them to fix it. I did not buy the car from them and it was warranty work, but you never would have known by the way I was treated. I scheduled an appointment for them to check the problem. They gave me a rental. Once the problem was confirmed they scheduled the work. Again they supplied a rental. Work was done quickly and efficiently. I cant thank you enough. Everything was handled and zero cost to me. I will be writing Toyota America to recoginize this dealership abd service writer. Again thank you More
by Bruce
Employees Worked With
Chris in rentals, Dana Raney
September 13, 2019
10000 mile check When the work was finished we went over the checklist with Andy & all the things I needed done were completed. I am confident that I will get exceptio When the work was finished we went over the checklist with Andy & all the things I needed done were completed. I am confident that I will get exceptional service when I need to return to White River Toyota. More
by Jazzycat
Employees Worked With
Andy Jessiman
September 06, 2019
Emergency tire replacement Great service — saved vacation. Replacement tires ordered and installed in a timely manner (unplanned side wall damage). Impressed with knowledge and Great service — saved vacation. Replacement tires ordered and installed in a timely manner (unplanned side wall damage). Impressed with knowledge and responsiveness of staff to ‘fix what ever wasn’t working’ More
by Janet donnoe
Employees Worked With
Joe in Parts, Andy Jessiman
August 17, 2019
Great service Friendly and helpful. I appreciated the video sent to me of my braking system inspection, this was an unexpected bonus. Phone call reminders and to sa Friendly and helpful. I appreciated the video sent to me of my braking system inspection, this was an unexpected bonus. Phone call reminders and to say car was ready were helpful. I only wish loaner cars were available, vs. rental cars. More
by Erin RN
Employees Worked With
Dana Raney
August 01, 2019
Service of my 10 yo Venza Great serve from Nate! He called about a problem that needed attention! Fixed!! Great job Nate! Jim the van driver is also a great asset! The ser Great serve from Nate! He called about a problem that needed attention! Fixed!! Great job Nate! Jim the van driver is also a great asset! The service van pick up is great! More
by Nansea09
