White River Subaru - Service Center

I first called service on June 14th, for question on warranty work and windshield replacement. Never a return call. Went online to schedule service, only available was 4 weeks out. Was able to get warra warranty work and windshield replacement. Never a return call. Went online to schedule service, only available was 4 weeks out. Was able to get warranty work faster at another subaru dealer, but not windshield. Day before appointment, I called to make sure they knew it was windshield only,everything else was fixed. Glad I called, because there was no technician that day to service the car. They bumped me out 3 more weeks. Today I drove an hour on a work day to show up and told the tech had another car he was working on and I could use a loaner for a 5 hour service. I elected to stay and work at the dealership as I previously cancelled the loaner prior when I got rescheduled. 30 mins later, I was told the tech was unable to complete the service (again glad I didnt take loaner and spend MORE gas money). They have no 3rd reschedule date to give me. They offered no additional convienece service for my wasted time and mileage. I spoke to a service advisor who seemed bothered I was asking Amy questions, as I wanted to know what additional service packages I had purchased with the new car 10 Months ago. I was told extended warranty. And instead of saying he would find information on the additional WRS care package I bought, he told me to go find Brian to go figure it out. The customer service is very poor. Sadly no other dealerships do oem windshields with recalabration under the warranty that are closer then these guys. I will not ruin my warranty to see a windshield elsewhere outside of a suberu dealership. Sadly any additional package I bought now seems a HUGE waste of money and still driving with a full crack along my windshield for who knows how long now. Not a happy customer. More

Very good, I’m very happy with the service I received . I would recommend them. I would recommend them. More

Everyone was EXTREMELY friendly & helpful! ! The whole process was so easy & the waiting room was very comfortable with the option of chairs or tables if you had work to do !! Would HIGHLY reco ! The whole process was so easy & the waiting room was very comfortable with the option of chairs or tables if you had work to do !! Would HIGHLY recommend!! More

Nick is great and available when I needed him! Very helpful with my needs/questions Very helpful with my needs/questions More

They did a great job diagnosing and fixing the problem. excellent communication. great to have a loaner car from Subaru while work was being done. excellent communication. great to have a loaner car from Subaru while work was being done. More

Appreciative of the pickup and delivery service that the dealership offers. Ended up spending 3x the amount I had originally come in for, but it was work that needed to be done and I believe the technician dealership offers. Ended up spending 3x the amount I had originally come in for, but it was work that needed to be done and I believe the technician did a great job of communicating the needs and getting the work done quickly. More

The only place I will service my Subaru from now on. What a great team. What a great team. More

Showed up twice to two appointments with money to have my car repaired and was sent away. Obviously this dealership doesn’t need my money. car repaired and was sent away. Obviously this dealership doesn’t need my money. More

Great service from sales to the service department. Very happy with White River Suburu and will always use them. Very happy with White River Suburu and will always use them. More

Very happy with the service, prompt attention, and you all the information regarding our service all the information regarding our service More