White Plains Honda

this is the 15th new car i have, and by far the worst dealership. Ran my credit report 5x, not 1, not 2, but 5 times over 5 day period. THey tried to run my credit score down to give me a high interest r dealership. Ran my credit report 5x, not 1, not 2, but 5 times over 5 day period. THey tried to run my credit score down to give me a high interest rate! Did not work. A lot of fraud in this dealership, do not walk, run away from any deal you ave there. THe car was delivered to me with a cracked windshieled and 2 new dents on the casr that were not there when I put a depoist on it. THe car also had 95 more miles on it then when I put the deposit on it. Spoke to the General Sales Manager Nelson Munoz, and even though at first he seemed sympacthic, intill the end when it was obvious he does not care at all! More

Great numbers on the financing Perfect CRV features that Great numbers on the financing Perfect CRV features that fit our needs Awesome human touch I went there 2 times--on the first date we got engaged Great numbers on the financing Perfect CRV features that fit our needs Awesome human touch I went there 2 times--on the first date we got engaged because of the service and numbers they first provided. Then we went to 3 more dealerships and we went back for the second date for HOnda---Customer Service MATTERS.....other dealers dont even offer a glass of water... More

I highly recommend David Nausch at White Plains Honda. He was a pleasure to work with while we were buying the car - friendly, professional, easy-going. We got a great price, including our trade-in. Aft He was a pleasure to work with while we were buying the car - friendly, professional, easy-going. We got a great price, including our trade-in. After our sale was complete, he followed up to make sure everything was as we hoped. When we had a small problem, David was proactive in getting it resolved quickly, with no fuss or arguments. He made the whole experience easy and no-stress. More

I entered the dealership on a Saturday afternoon approximately at 1:00 pm with my three kids. Jake 11, Jada 9, and Joey 3. I had no intention of driving a car home that day, not a chance! Keith gree approximately at 1:00 pm with my three kids. Jake 11, Jada 9, and Joey 3. I had no intention of driving a car home that day, not a chance! Keith greeted us immediately with a smile and a handshake (excellent customer service). He made us feel welcome from "jump street". For the next 4 1/2 hours, yes, 4 1/2 hours, we went back and forth on the price of a beautiful Pilot. Now keep in mind, my kids are well behaved but very young and have the attention span of a rock. The entire time I was haggling with Keith, other members of the staff and sales force were entertaining my kids when they had a free moment to do so. Every single person I met there had a smile on their face and were really great. It was my best experience at a dealership in a very long time. Long story short, by 6:15 pm that evening, the entire staff moved every single car out of the dealership to get my truck out, which just happened to be parked the furthest spot away from the promo doors. (go figure) I drove out of the dealership with three starving children and the best price I could find out of four dealerships visited but I felt great because I got a good deal and we had a good time with the staff while I was there. Great experience as a whole. Go see Keith Johnson for your Honda needs. I guarantee you will not be disappointed! More

This was a pleasant environment and Alex more than met our expectations. Very helpful and informative. We had a small child with us who was kept very entertained in the children room while we got down to our expectations. Very helpful and informative. We had a small child with us who was kept very entertained in the children room while we got down to business. Overall wonderful experience had by everyone. More

Keith johnson is the best car dealer I have ever dealt with. Keith was courteous without being phony. He told me exactly how the car deal was going to go from the starting price to the negotiation to th with. Keith was courteous without being phony. He told me exactly how the car deal was going to go from the starting price to the negotiation to the sale. He is also very professional and complimentary to all the people that work in the dealership. He also advised me to negotiate on the lesser car (Fit) instead of the Fit Sport which I'm sure compromised his commission somewhat He was genuinely interested in me getting the right car. Keith is the kind of guy that everyone likes and that is what makes him successful. I would buy cars from Keith Johnson in the future but it saddens me to think that it may never happen because Keith is 57 and Hondas last 20 years and I don't want him to be selling cars at 77. Keith Johnson is one-of-a-kind - a guy who can sell cars without sounding and acting like a "car salesman" More

Finally someone has figured out how to sell cars! I am from Louisville, Ky and found a pre-owned Honda Ridgeline that I wanted on the internet through Yahoo Cars. The dealership happened to be in White Pl from Louisville, Ky and found a pre-owned Honda Ridgeline that I wanted on the internet through Yahoo Cars. The dealership happened to be in White Plains, NY (about 800 miles away) so I thought it was probably not going to be feasible to go there to get it and kept looking... I could not help myself from coming back time and again because the vehicle was priced better, had less mileage, was Honda certified and from the pictures looked to be in perfect shape compared to the vehicles in my immediate area. On a whim, I thought I would give them a call and at least talk to them about it. BEST DECISION I EVER MADE. My salesman, Majid Zeeshan, was knowledgeable,friendly, and made me very comfortable in just a few short minutes on the phone. He, like everyone else at White Plains Honda was looking to build a long-term customer - not just sell a vehicle. We talked for several minutes and he gave me all the details on the vehicle and I put in an offer (one that I thought would be rejected), after a few minutes I got a call back and too my surprise - my offer was accepted. This immediately set off alarm bells, but after talking with Zeeshan and hearing him explain the philosphy of customers first that is the defining element on which their dealership is based, I once again felt very comfortable with my decision. I got off the phone booked a one way ticket to New York and once I had the date and times called Zeeshan back to get information on the best way to get from the airport to their dealership. Zeeshan said "Don't worry about it. I'll pick you up on my way to work so you won't have to spend time and money on transportation." Three days later I arrived in New York Laguardia and fifteen minutes after that - Zeeshan was there to get me. We got to the dealership after about a 35 minute drive and I immediately asked to see my vehicle - everything was better than I had imagined. Zeeshan had decribed the vehicle to a tee including every little scratch, the smell of the interior (my allergies would have been sorely tested if this had been a smoking vehicle)to the cleanliness of the underbody of the vehicle. I was extremely pleased and even happier after he tossed me the keys and told me to make myself at home. I spent the next hour going over the vehicle trying to find something that would justify my original skepticism, but found nothing I could even mildly complain about and all the while, I was constantly stopping to meet someone else from the dealership that had found that I came all the way from Kentucky to buy a vehicle and they just wanted to thank me for showing that kind of trust in their dealership. EVERYONE at White Plains Honda impressed me as sincere and genuine and like the dealership and vehicles on the lot was classy, neat, organized, and hard working. I am an IT consultant and have worked with several auto dealerships in the past and present, so I am very aware of the inner workings and how the backside is normally run - these guys have stepped away from the norm and their approach is a winner in my book! I will recommend them to my friends and family and the next vehicle I buy - I will definitely look to White Plains Honda before I look anywhere else. It is the first vehicle I have purchased (probably about 30 new and used over the years) where I felt like I got the best deal I could get and was still happy about it a week later! Thank you White Plains and special thanks to Zeeshan. More

my mom, my grandmother, and i came in to test drive a new honda accord coupe. i wasn't planning on buying a car that day, but as soon as i got in the car i knew i wanted it. alex took me on my test drive and honda accord coupe. i wasn't planning on buying a car that day, but as soon as i got in the car i knew i wanted it. alex took me on my test drive and told me things i didnt know about the car. when i decided i wanted it, my mom and my grandmother gave alex a hard time. they are extremely difficult to deal with but alex kept his cool the whole time and really took care of us. great price. i felt bad for him when i left. kurt was the first person we saw when we pulled into the dealership. he greeted us very warmly and also helped us deal with the paper work. brandy showed me how to work everything on my car. she was very nice and too kept her cool when my family was being annoying. overall, amazing customer service. More

The friendliness and hospitality of the service personnel was exquisite. The service station is quite a ways from my home but for the sake of the service, it is certainly worth the drive. Although if Honda was exquisite. The service station is quite a ways from my home but for the sake of the service, it is certainly worth the drive. Although if Honda lives up to their status-quo I am sure that I will be treated equally at any of their service stations. More

Let me say first that Charlie Khalil was the only positive part of my visit to this dealer on 4/2. He was honest and helpful. That was the only good think I can say about this dealer. DO NOT BEL positive part of my visit to this dealer on 4/2. He was honest and helpful. That was the only good think I can say about this dealer. DO NOT BELIEVE ANYTHING THEY SAY OVER THE PHONE. If you need to travel to see this dealer, anything they tell you over the phone is to mislead you to come in their dealership. Their sales manager admitted this to me. This all started with Roselen over the phone. I was shopping around for a new car. I have done all my research and gotten quotes from other dealers. I call White Plains Honda calls me after requesting a quote online. 3x Roselen and her manager promised me that they can beat every quote and get me to the price point that I am comfortable with, discount the accessories that I want, and GUARANTEED to offer me more for my trade-in. With that, and as a sign of good faith, I visited them with my brother-in-law (from White Plains). After outlining my price-points to Charlie, he was surprised with my numbers and wondered why I was promised better numbers. He still tried to make it happen for me...but the next set of occurrences was out of his control. Charlie came back from speaker to a manager and said they were very far from what they promised me. Then a "so called" sales manager came by and gave me a number that WAS THE HIGHEST AMONG ALL THE DEALERS I HAVE NEGOTIATED WITH! At that point, my brother-in-law was very upset as I had to travel to White Plains for nothing and that THIS DEALER WASTED MY TIME AND MISLED ME! I questioned their integrity and they got defensive...then admitted that Roselen's job was to JUST TO GET CUSTOMERS IN THEIR DOORS! This is when I shook their hands and walked out. My friends, this dealer is dishonest and will con you whenever they can. If you need to shop at this place, MY ADVICE IS DO YOUR RESEARCH AND BELIEVE IN IT! Deal with Charlie and be weary of ANY MANAGER! If they question your research and tell you you're wrong, WALK OUT! I wanted to buy a car from these guys, but they simply lied to me. That is not how I do business. Unfortunately, this is how White Plains Honda operates...THEY ADMITTED IT TOO. More