White Plains Honda

I thought the service in general was great. My only qualm with the overall experience was when we came to pick up my car. The person in charge of giving me the tutorial on how everything worked was busy with with the overall experience was when we came to pick up my car. The person in charge of giving me the tutorial on how everything worked was busy with other people. We had to wait for hours :( More

I am very pleased with my experience at White Plains Honda. Mr. Keith Johnson is a very friendly and helpful person. He made the car-buying experience less stressful. Honda. Mr. Keith Johnson is a very friendly and helpful person. He made the car-buying experience less stressful. More

Very impressed with the overall experience with WP Honda. Salesman was very thorough; finance gentleman thorough and attentive; Brandi - great PR front woman! WP was able to deliver two 2012 Hondas, which Salesman was very thorough; finance gentleman thorough and attentive; Brandi - great PR front woman! WP was able to deliver two 2012 Hondas, which our other Honda dealer was unable to commit to, nor did other dealers care to follow through. Just a word of advice to a customer service business - follow through is important - you never know if there's a sale around the bend! WP got two sales, instead of one.... More

This has been discussed with your dealership but i will repeat that the negotiation process was ridiculous and when a price was finally agreed upon, we were happy. When we showed up to pick up the car, the repeat that the negotiation process was ridiculous and when a price was finally agreed upon, we were happy. When we showed up to pick up the car, the price had changed. It was sleazy and distasteful and we felt ripped off. in addtion, the music playing in the showroom is too loud and the signal is interrupted so it does not create an inviting shopping atmosphere. More

The dealership was bright and cheerful. We were greeted in a friendly way by everyone who worked there. David Nausch was polite friendly and very knowledgeable about the vehicle we were interested in. We d in a friendly way by everyone who worked there. David Nausch was polite friendly and very knowledgeable about the vehicle we were interested in. We did not feel pressured. He was able to match other dealers prices and made the purchase very simple. The women who demonstrated the car on delivery was also excellent and knowledgeable and made picking up the car a pleasure. The finance person was also very pleasant and helpful as well More

I bought a certified pre-owned pilot(2007) a year ago(in Apr 2010). When I saw the car the first time, the vehicle had just come int the lot, I guess. The dealership, in collusion with the service-center(Wh Apr 2010). When I saw the car the first time, the vehicle had just come int the lot, I guess. The dealership, in collusion with the service-center(White Plains Honda Service), did a rush job on the certification process and sold me a pilot that has a malfunctioning AC. There is some kind of leak in the freon gas system that, 2 months after I bought the car, there was only hot air blowing out of the AC fan. (I bought this vehicle is April 2010, that was one of the things that I did not verify whether it was functioning). I took it to the White Plains service center(the same one that did the inspection to make it CPO), and they could not 'find' the leak. They just refilled the freon and told me to comeback in a couple of weeks. I did that, they did not even check if there was a leak. The AC seem to be okay during the summer since then, but it was never as cold as the Accord I have. This was attributed to the fact that Pilot is a large car. And I did not know any better(you can guess how I feel now). Fast forward a year later, summer time, guess what I find out when I turned on the AC. No freon gas. I took it to the service center. They still cannot find the leak. It seemed incredulous to them that this is indeed a gas leak. They hinted at another reason: there could have been an accident that caused this. The co-incidence of this happening, or I deliberately caused something to lose this freon in 2 consecutive years, seemed plausible to these guys. I have the extended warranty. But I cannot be refunded unless they find a leak and repair the leak. Now I am liable for the work that they did: emptying the freon(not exactly sure what they emptied) and for recharging it and for the labour spent investigating the problem. My gripe with the dealership is for having done a rush job in getting the car certified. It was not clean, one of the remote control batteries were dead. The entertainment system batteries were dead. And they sold me a service plan that has been useless to me, so far. More

BAIT & SWITCH. Don’t fall for this BAIT & SWITCH. I found car online - a New 2010 Honda Fit with only 56 miles for less than $15,000. Called for availability. Roslin said she would check b SWITCH. I found car online - a New 2010 Honda Fit with only 56 miles for less than $15,000. Called for availability. Roslin said she would check but asked me if I would be interested in similar cars with similar savings. I said of course but I wanted to see the car in the listing. She said the car was there. I brought the online listing with me. (Similar...seems to be their MO) When I got there, I asked for Roslin and was told she just answers the phone for internet calls but a very friendly salesman, James, said he would help me. First he told me they couldn't find the car and would look for it. He spoke to a manager who could see I was ready to leave and he said "just sell her a 2011 model for the same price." So I sat down. James was gone for a few minutes then came back and said he wanted to show me some of the features that are different between the 2010 and the 2011. He showed me a 2011 Fit Sport and offered a test drive. I said I had driven them and just wanted the bottom line price. I kept asking about the 2010 I came to see, he finally said it sold over the weekend and because of the holiday didn't get into the computer. He said he could give me "a similar" deal on the new one. He came back with a price of 19,100 or about 20,900 with tax. destination, plates, etc. I got a better price at a local dealer for a Fit with a lot of extras. I told him I could have done better at my local dealer on a Fit Sport and wouldn't drive all the way back there for that. He then cut the final price (with tax, destination, plates etc. to 19,800, then to 19,300.) I started to leave again and he asked what price I needed. I said I came there because they advertised a "new" 2010 car for the price "used" 2010 car was selling for. James said "If you want a used car..." I said no, I wanted a new car. I came there because the advertised a great price! I said a "similar" deal on a new 2011 would be 18500 with tax, etc. I asked what was the best price he could do on a plain Fit (not the Sport upgrade). He told me there was no way they could sell me any of the Fits for so little. Gave me the line that these Hondas don't have much mark up. Kept telling me that since the earthquake in Japan in March the Fit's were in short supply and my local implied my local dealer run out of them... I left. This morning, I see the same "new" 2010 advertised for the same great price. I called again just to see what they would say. I spoke to Tiffany. She first gave me the "would you be interested in a similar car at a similar price?" I said "Maybe but I want to know about this specific car.” I gave her the stock number about 4 times. She finally said that car had a “pending deal” but they have two…TWO new 2011 Fit for the same or less than $15000. I asked her for the stock numbers of those two and all she wanted to ask me is if I could come in today or tomorrow. Couldn’t or wouldn’t give me stock numbers. We all know this is BS. Where were these cars yesterday?!?! For his part, James was delightfully friendly and accommodating. Another handsome gentleman brought me ice water while I waited. Their actual price is about the same as any other Honda Dealer. It is too bad that the OWNER of this DEALERSHIP insists on deceitful advertising to lure clients in. It is illegal and dishonest. More

Mae is the BEST!!!! She is the sole reason why I bought that day. She was professional yet friendly and was persistent in a positive way. I wanted to buy/lease a new car and she knowing that helped me get that day. She was professional yet friendly and was persistent in a positive way. I wanted to buy/lease a new car and she knowing that helped me get what I wanted within the financial boundries I could handle. I will always buy from her no matter where she works. More

I came in to purchase an 09 Accord and ended up leaving with one. However, the vehicle was poorly detailed and needed some repairs after being purchased, which took a month.Also, dealer did say that they with one. However, the vehicle was poorly detailed and needed some repairs after being purchased, which took a month.Also, dealer did say that they would give me more money on top of my trade, however after the fact they gave me an amount that was far off the lady scheduling the appointment told me. More

Overall, I thought it was a good experience. The car in particular that I wanted had a typo on the title so a duplicate needed to be ordered. This unfortunately took about a month. My only complaint is t particular that I wanted had a typo on the title so a duplicate needed to be ordered. This unfortunately took about a month. My only complaint is that I wish they would have realized this prior to pushing me to purchase the car sooner rather than later. This dealer was an hour away from me so there were a couple of times when I had made arrangements so that we could purchase the car sooner (adjusted work schedule, obtaining bank check, etc) but then it wasn't ready. Other than that, it was a positive experience and the dealer was very friendly and helpful. More