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White Bear Lake Superstore - Service Center

White Bear Lake, MN

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15 Reviews

15 Reviews of White Bear Lake Superstore - Service Center

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December 04, 2023

They are a SCA Performance Truck Dealer but would not cover a truck under factory warranty due to it being modified, even though they are 100% covered under factory warranty. Called Shakopee Chevrolet a More

by craig.nelson
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy
June 23, 2021

I should have mentioned, for the best fraud in town, White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly rec More

by WC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max
Jun 23, 2021 -

White Bear Lake Superstore responded

My name is Morrie Rubin and I am the used car manager here at White Bear Lake Superstore. I would be happy to discuss a possible resolution your problem but need you to reach out to me at the dealership. Your comments do not let me figure out how to reach you but we are happy to talk. Thank you.

Jun 26, 2021 -

WC responded

Morrie seems unable or unwilling to actually contact me. Been almost two months and they can't do the simple job of contacting a customer, that they lied to and committed fraud by misleading about options/features the vehicle had. Pretty typical dealership mentality, thought it was gone, but still alive. They don't seem to understand the first thing about customer service, nor do they care. I contacted the salesman that lied and sold me the vehicle, he has my info, Max said you were going to get back to me, nothing, so either you aren't talking to each other or he lied about that as well. Also, now had to replace water pump, thermostat, flush coolant, new seal, all because they didn't do anything with the vehicle. Have contacted them multiple times, the salesman will no longer respond, finance dept won't respond on why they ran a credit check for financing when I didn't finance and didn't give them permission to. Will be submitting more complaints to state agencies and auto organizations. Another update: Feel this needs an update, communication from the dealership has been nothing. They won't respond to calls, emails, or even a text to the salesman to find a solution. They apparently do not care, which honestly is not unexpected after dealing with them.

December 06, 2019

This really is a SUPERstore! We needed a vehicle fast and purchased a GREAT used SUV at a low price. It has run smoothe for years. When it does need a little maintenance here and there we come in and get More

by tkg51504
Recommend Dealer
Yes
Employees Worked With
Jens Christensen
November 19, 2019

excellent service Excellent and friendly representative. done my work nicely. the waiting lounge is also neat and clean. keep up the same pace. Will use the same for fu More

by Syedj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
March 01, 2019

5000 charged in repairs with out my Concent Bought car 6 months later major problems 5000 repairs that I didn’t Authorize On a 6500 valued car. Worst place , cheats and all Liers More

by Female fed up
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lonnie , Lee GM
November 29, 2018

Awesome experience. Jerry Griffis was great to work with. I was I need of a new vehicle. I called and was greeted by Tim Garrick. Tim was awesome to work with and he put us into the truck we wanted at a very More

by Bwanek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Garrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Griffis
October 06, 2017

Sales and service after the sale! The White Bear Lake GMC Super Store has outstanding service. Their staff go above and beyond to make sure their customers are satisfied. Employees th More

by KevinGMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone I interacted with was so positive and upbeat. They truly like their profession and are the best in the automotive industry!
December 29, 2016

Service We always have the auto butler and oil change done at the same time we call Jens Christensen and he's always polite and helpful he's been helping us s More

by connie warn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jens Christensen
December 19, 2016

Best Service!! Pat Thunstrom (in the service dept.) was great to work with! He shot me straight and offered me alternatives. I felt very comfortable with his appro More

by rbart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Thunstrom
December 19, 2016

Excellant Customer Service Pat is excellent to work with! I highly recommend the service department. All of the service department employees are very friendly. It is a very comf More

by Welcome456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat
1