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White Bear Lake Superstore

White Bear Lake, MN

4.3
219 Reviews
White Bear Lake Superstore serves Minneapolis and St. Paul Buick and GMC drivers with new and used vehicles, service, parts and financing. We've been in business since 1984 as a family-owned and operated dealership in White Bear Lake, right outside the Twin Cities. We're located just north of St. Paul on US Route 61. You'll find your next GMC Acadia here at White Bear Lake Superstore. We invite our Twin Cities GMC and Buick customers to come check out our huge inventory. We have been serving our Minneapolis Buick and GMC customers over the years and have proved to be your trusted dealer.
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3900 Hwy 61 N

White Bear Lake, MN

55110

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Showing 219 reviews

August 14, 2021

Sam was right there for all my questions and directed me to the best car on the lot. Management, Sam has earned a parking space! 😀 More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morrie Rubin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Kulstad
August 07, 2021

This was the easiest car buying experience ever. Sam was organized, quick, and we both got what we wanted I feel. Thanks guys! I will be back! More

by bradnelson022
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

I had a great experience with Gary Stewart, Molly G and the whole crew at WBL Superstore- I had the car in less than a day! And Gary is so courteous! More

by bibibeee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly G
July 03, 2021

Our salesman Gary (senior resident) was great as soon as we pulled into the lot he was very helpful, not pushy. Our finance guy Jeff was also great got us in and out in reasonable time. More

by Amylogan428
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2021

Mark was knowledgeable, friendly and got me into my absolute dream car! I will be a customer for life! More

by alexandralea22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Garrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Antar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morrie Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Lund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Dohmen
June 30, 2021

Very helpful and answers all my questions with out being pressured to buy More

by Jdohmen49
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dohmen
June 30, 2021

Very clean, pleasant atmosphere. Top notch vehicles and employees. Easy to view inventory. More

by Tristaotto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dohmen
June 30, 2021

Mark goes above and beyond for all customers. He is always willing to help out. Thanks Mark. More

by Corey Mathiesen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dohmen
June 26, 2021

The dealership came through for me when my car ended up in service. They were very kind, fair and professional. Sam the sales manager couldn't have been kinder. He made sure everything ran smoothly that w More

by Maryjo.cocchiarella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Rubin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2021

I should have mentioned, for the best fraud in town, White Bear Lake superstore is it. They will sell you junk, never communicate with you, return calls or do anything for customer service. I highly rec More

by WC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Max
Jun 23, 2021 -

White Bear Lake Superstore responded

My name is Morrie Rubin and I am the used car manager here at White Bear Lake Superstore. I would be happy to discuss a possible resolution your problem but need you to reach out to me at the dealership. Your comments do not let me figure out how to reach you but we are happy to talk. Thank you.

Jun 26, 2021 -

WC responded

Morrie seems unable or unwilling to actually contact me. Been almost two months and they can't do the simple job of contacting a customer, that they lied to and committed fraud by misleading about options/features the vehicle had. Pretty typical dealership mentality, thought it was gone, but still alive. They don't seem to understand the first thing about customer service, nor do they care. I contacted the salesman that lied and sold me the vehicle, he has my info, Max said you were going to get back to me, nothing, so either you aren't talking to each other or he lied about that as well. Also, now had to replace water pump, thermostat, flush coolant, new seal, all because they didn't do anything with the vehicle. Have contacted them multiple times, the salesman will no longer respond, finance dept won't respond on why they ran a credit check for financing when I didn't finance and didn't give them permission to. Will be submitting more complaints to state agencies and auto organizations. Another update: Feel this needs an update, communication from the dealership has been nothing. They won't respond to calls, emails, or even a text to the salesman to find a solution. They apparently do not care, which honestly is not unexpected after dealing with them.

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