White Bear Lake Superstore

Great service from everyone! Everyone from the service department to our salesman, Jim Henkel, to KEVIN who completed our paperwork, to the owner stepping out to help and meet us. Everyone from the service department to our salesman, Jim Henkel, to KEVIN who completed our paperwork, to the owner stepping out to help and meet us...all did a phenomenal job of making us feel special and appreciated. More

Most Excellent!! I was greeted by both Jens & Griff and then Jens took the time to explain everything to me as he went along. I came in for a oil change, but chose to I was greeted by both Jens & Griff and then Jens took the time to explain everything to me as he went along. I came in for a oil change, but chose to have my tires rotated as well. The documentation was beyond anything I'd ever experienced and I knew, when I left, that I'd just found a new place to have my Buick serviced. Thanks to Jens and the whole crew!!! More

My dealer for life!! This is the 4th vehicle I have purchased and/or leased from your dealership. This is the 2nd time dealing with Dave Frechette. We absolutely LOVE work This is the 4th vehicle I have purchased and/or leased from your dealership. This is the 2nd time dealing with Dave Frechette. We absolutely LOVE working with Dave. He is extremely knowledgeable, friendly, patient and made sure we were taken care of from start to finish. My husband had worked with Jerry Griffiths your Service Manager years ago and he as well as everyone in your service department is really great to work with. I have been a GMC fan for years and can honestly say I won't purchase from any other dealer. More

Good buys, rare finds, found here. David was an excellent honest salesman. I never felt pressured. It was unfortunate that I had no options other than 3 trucks in the entire twin cities David was an excellent honest salesman. I never felt pressured. It was unfortunate that I had no options other than 3 trucks in the entire twin cities area that was a simple regular cab pickup with a v8 and 4 wheel drive. But, the truck I purchased was a good deal regardless and, surprisingly enough, was just what I was looking for. Dave took his time answering my questions even though my truck was not one of the expensive models. The deal was smooth. I felt welcome. I got the perfect financing number. I will only buy my vehicles from Dave at White Bear Lake Superstore after that experience. More

Geat service and price We worked w Dan in used cars! He was great to work with. NO PRESSURE and gave us a great price for your used vehicle! We worked w Dan in used cars! He was great to work with. NO PRESSURE and gave us a great price for your used vehicle! More

Do NOT trust used car salesmen, lawyers, politicians, or WBL Bob Stansky is a smooth talker and he PROMISES you the moon, especially out-of-state buyers. Do NOT trust used car salesmen! His advertisement stated, Bob Stansky is a smooth talker and he PROMISES you the moon, especially out-of-state buyers. Do NOT trust used car salesmen! His advertisement stated, "no scratches or dents" (false - big chip gouge and scratches over entire front) we had to have body work & painted. "...all safety checks out" (false - front passenger safety harness constricts tighter & tighter) we had to purchase replacement seat belt/harness. "...swept & cleaned inside of Van twice (false - dirt visible under seats, and windshield had dirty, grimy film over it) we had to personally clean vehicle. "...no warranty but in exchange would put in back-up bumper safety sensors" (installed but didn't work. The shrill beeping alarm was constantly engaged without detecting anything) we had to pay additional money to determine there was a faulty sensor installed; which White Bear Lake knew as soon as the engine was started each time and put in reverse. Van was purchased and delivered out of state. Bob promised, "...I will fill your gas tank before it leaves." (false - gas tank arrived empty). Bob promised, "...to replace audio headset with new, wireless headset (no headset was in van) had to purchase another. WBL charged $1000 for delivery and said he would discount asking price by $1000 (false - we paid taxes on entire list price per his final paperwork). Bob would no longer communicate once he had his money. WBL didn't send original title to same destination as vehicle, and wouldn't communicate where they had sent it. Promises, Promises, Promises. If I had it all to do over again - no way. Do NOT trust used car salesmen, especially at White Bear Lake Superstore! ...and the windshield leaks when it rains! More