White Bear Lake Mitsubishi Suzuki

I love this dealership! After my recent car accident which totaled my 8-yr old Saturn (which I also bought from Dennis) I called up to make an appointment to see some new cars. Dennis remembered that I which totaled my 8-yr old Saturn (which I also bought from Dennis) I called up to make an appointment to see some new cars. Dennis remembered that I had admired the 2012 Suzuki SX4 on a previous service visit for my Saturn. So in I went to see the 2012 Suzuki SX4 and Dennis was great! Went into great detail about the car, and kept me up to date on the current offers for that vehicle. In fact we had traded about 5 phone calls before I actually made it in for my appt to test drive the car. And the price of the vehicle had dropped the day before I was to go in and see it, and Dennis called and let me know about that too. What fabulous Customer Service! The price was great and I really appreciated knowing that the price had dropped, literally the day before. The test drive was fabulous and I went on a busy state road, a winding local street and a bumpy local street with stops and turns on all. When working with the financing guys, they had come up with an interest number that I wasn't quite comfortable with, so Cory made some more phone calls and got a better rate. That really made my day!!! In picking the accessories, everything was explained in detail how it would enhance the vehicle and the cost associated with it. I was pleased that it really was up to me as to what I wanted, no pressure at all. The accessories were installed quickly and perfectly so that I could pick up the new car in a day and a half. Again fabulous customer service is the rule here. Everyone in the Dealership is super friendly and many people ask if you need any assistance, in fact before I even went in to see Dennis, I spent a couple of minutes in the lot looking at some pretty cars, and just looking around. A different salesman came out and asked if he could be of assistance, when I said I was there to see Dennis, he told me he would take me inside to him. Super friendly!!! I even chatted with the receptionist! The customer is definitely their #1 priority. My overall experience was outstanding! Thank you White Bear Lake Mitsubishi Suzuki! Sincerely, A Very Happy Customer!!! More

Juan Cruz greeting us within minutes of arriving at the dealership. He was very professional, very knowledgeable and very friendly. We never felt any pressure to buy now. My husband and I both felt that dealership. He was very professional, very knowledgeable and very friendly. We never felt any pressure to buy now. My husband and I both felt that we were part of a team in purchasing our new vehicle. We also spent an unusually long time at the dealership because we could not make up our minds and throughout the whole long process Juan and the rest of the team at the dealership remained friendly and treated us as though we were the only customers in the world and they had all the time in the world for us. The most amazing aspect of the process to me was the open honesty from each employee. Everyone we met was committed to helping us make the best decisions for us. Sometime we were told things we didn't want to hear, however, the truth hurts sometimes as we all know and in the long run the decisions we made are the best for us, no surprises when we get home with our new car - and we will be back, guaranteed. Richard and Nancy Ronchak More

My wife and I are regular customers for Steve Thurson at White Bear Mitsubishi Suzuki, and for good reason. In this case, I was looking to trade in my minivan for a newer one. Steve found one within his c White Bear Mitsubishi Suzuki, and for good reason. In this case, I was looking to trade in my minivan for a newer one. Steve found one within his company's dealerships, but it was on hold for another customer. He kept track of that van for over a week and, when it became available, he reserved it for me and drove an hour each way to bring it back to White Bear Lake. It was the cleanest van I have ever seen, a white 2009 Chrysler Town and Country with 60k miles on it. I test drove it and liked it, but I noticed a rattle in the back when the van was stopped in park. The garage at the dealership found the exhaust system was bent and loose, and replaced the entire exhaust system, without raising the price of the van. There was only one key for the van, but Steve bought one on line and included it, free of charge. An owners manual was ordered and included for half price. Financing was found at a full percentage point below my credit union (no small feat!). When I had to leave for work before the deal was completed, they held the van for me over the weekend on a handshake, for no money down. Steve passed me a free handful of carwash tokens, to help keep up the white van's appearance. Lastly, when I picked up my license plates, I received a $10 rebate check. All my interactions with everyone at the dealership have been friendly, courteous, timely and helpful. If you're looking for a vehicle, go talk to Steve and let him know we sent you. -Andy and Kim More

I started out at one site (Omar at IGH vw) as I my vw lease was up and I didn't want to do the vw route this time. tried out a used suzuki on the lot but it didn't have cruise control so omar sent me t lease was up and I didn't want to do the vw route this time. tried out a used suzuki on the lot but it didn't have cruise control so omar sent me to the WBL site and what was supposed to be a short visit turned into an entire day event. Now the idea of spending ALL day in a car dealership sounds horrendous but it was actually one of the more fun days I"ve had recently That either speakes volumes about my life or about just how great the folks are at this dealership and how hard they worked to make a good deal for me that fit my needs. It was worth the time spent. Richard, the manager, is the bomb, and he runs a tight but oh so friendly and fun ship. I will definately deal with them in the future and highly recommend them and suzuki and mitsubishi cars. I wouldn't have gone this route if Omar had not recommended it in the first place but its a GREAT car that is way less expensive then other Japanese models yet just as reliable and gas friendly. More

Had a great experience, friendly, no presure sales experience in dealing with Juan. Richard the General Manager was great to work with as well, he helped me find a vehicle that I wanted and it fit my experience in dealing with Juan. Richard the General Manager was great to work with as well, he helped me find a vehicle that I wanted and it fit my budget. Everyone we dealt with was great and I will be recommending your dealership to everyone that I know. Thank you for a great car buying experience. Peter Woodward More

Dennis, from the start to finish, did a superb job! Loved working with him, as he took the time to explain everything perfectly. He is a wonderful salesperson, and I will always work with him and reco Loved working with him, as he took the time to explain everything perfectly. He is a wonderful salesperson, and I will always work with him and recommend him in the future to my friends and family. Dennis is such an asset to the dealership, and I am lucky to have worked with him to lease my new car. We were on the way to look at cars, and did one stop, just Mitsubishi in White Bear. That was it! Love the car and I am so impressed with the dealership and how everyone worked to make it a fun time. Thanks so much! More

I bought a used Saturn Vue and thought the process went very well. Juan was very helpful along with the used car sales manager regarding my trade in. very well. Juan was very helpful along with the used car sales manager regarding my trade in. More

The car we were interested in was in Inver Grove and was brought to White Bear Mitubishi Suzuki where we were waiting. Neal Hinz arrived and told us about the car's performance during his drive. He covere brought to White Bear Mitubishi Suzuki where we were waiting. Neal Hinz arrived and told us about the car's performance during his drive. He covered every aspect of the car from engine to all the drive characteristics. He showed us the trunk and engine compartments. It had the appearance of a new car. We test drove the car. When we had finished we were satified that the car was an excellent purchase. The entire purchase process went very well. We will recommend Neal and White Bear Mitsubishi Suzuki to any of our friends who are looking for a new or used car. More

Spent time with me, and demo'd many vehicles until we found what worked for me. Quality and warrenties that the manu. offers are second to none and the employees of the dealership all are friendly and v found what worked for me. Quality and warrenties that the manu. offers are second to none and the employees of the dealership all are friendly and very professional. More

My mom and dad had gone into talk to Tom a few days before I went with them. He was very friendly and very knowledgeable about the cars in the lot. He showed my parents the Suzuki SX4's which were what before I went with them. He was very friendly and very knowledgeable about the cars in the lot. He showed my parents the Suzuki SX4's which were what we were looking for budgetwise as well as what style of car that I wanted. He really had an impact on my parents, and that is why we came back on Saturday and asked for him. Tom right away was friendly and took us over to look at the cars. He was very patient as we (my parents and I) went back and forth about AWD or front wheel and red, black, or silver for a color. I decided on the black SX4 and Tom right away let us test drive it and answered all my parents questions about the car. He even explained the warranty that we still had on it. I felt confident in buying the car because Tom really sold me on it. He made the process extremely easy and comfortable for us. Richard came over and checked on us to see that everything was being taken care of the way that we wanted it done. I was very happy with how friendly everyone was. Once we figured out all the paperwork and payments, we worked with Angela. She was so upbeat and extremely friendly. She knew we were on a time constraint, and she made sure we got the information we needed in the time we had allotted. Tom washed my car and brought us out to the car to wish us luck and send us off. I had never been to a car dealership, but this is one I would definitely go back to. I would also HIGHLY recommend working with Tom. He is so kind, patient, and knowledgeable. I appreciate all that he did for us. My parents are actually planning on purchasing a car in a year or two, and they are going back and going back to Tom. This dealership is extraordinary! I would recommend it to all my friends and family! Thanks again to everyone we worked with! More