White Bear Acura Subaru - Service Center

I can honestly say that I've never had a bad ownership experience with White Bear Acura. This is our second MDX and it required an update after being notified by American Honda about a service bulletin a experience with White Bear Acura. This is our second MDX and it required an update after being notified by American Honda about a service bulletin and extended warranty for a potential defect. WB Acura made the repair quickly and in addition noted that the battery was failing, installed a new one at no charge under warranty. We also had an issue with the side mirrors (cosmetic and actuation). WB Acura made the repairs with no fuss. Based on past experiences with other dealers (different luxury make) I was prepared to get the "not covered"..."typical wear" type of argument, but no problem. I definitely get the sense that this dealer wants you as a customer for life, and is willing to make sure you're satisfied, and I'm not that easy to please. I'm not a shill for the dealer. In fact, we bought both of our MDXs used from private parties, and they have serviced them under warranty and beyond with excellence. More

Bought two of our cars here & have always had the first one and the one we have now serviced there. They are friendly, efficient, helpful, and don't recommend service that isn't needed. 5 stars! first one and the one we have now serviced there. They are friendly, efficient, helpful, and don't recommend service that isn't needed. 5 stars! More

The dealer performs a service check on the battery when The dealer performs a service check on the battery when you bring your vehicle in for service. On my way home I lost all power. When my husband ch The dealer performs a service check on the battery when you bring your vehicle in for service. On my way home I lost all power. When my husband checked under the hood, the battery cables were loose. My husband called the dealer to let them know. Reed said they check the battery with a clamp on device. He stated sometimes this loosens the battery cables when the clamp is removed. If they know this, they should automatically check the cables and tighten then if they have become loose. Also, when my husband opened the hood, theair vent tray was filled with leaves. It would have been a nice gesture to remove them. We were also origianlly charged to have the tires rotated. We purchased new tires from this dealer last November. It should be in their records we have life time of free tire rotations. They did remove the charge when we pointed that out. More

My new car had to be towed to the dealership; it was a minor issue and the dealership not only fixed it immediately, they did all the maintainence work I had scheduled for the next day, saving me an addit minor issue and the dealership not only fixed it immediately, they did all the maintainence work I had scheduled for the next day, saving me an additional trip. Very friendly, very responsive. More

Took it in for routine service, got excellent attention. A problem occurred after I went to get into the car and leave, which they immediately fixed. A problem occurred after I went to get into the car and leave, which they immediately fixed. More

They honor their appointments with minimal waiting. They are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their ser are very courteous, and communicate well about needs, problems, and solutions. I have never had a problem or need to follow-up with any of their service. More

I was promptly given a next day appointment. I was told that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to rep that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to replace the air filter. The person at the service desk was courteous and efficient. More

My appointment was at 2:00 for an oil change and I did not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A group of employees (2 guys and a gal) were screwing around looking at jokes on their phones while I was standing there waiting to be helped. Thought that was a inappropriate in front of customers. Other than that everyone was very professional and nice. Would highly recommend White Bear Acrua. More

The people at White Bear Subaru from first date of purchase to this current service have been compassionate because of my hospice situation and quick to help. purchase to this current service have been compassionate because of my hospice situation and quick to help. More

There were three main reasons for my dissatisfaction: 1. There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me to use while they did the 30,000 mile check up on my 2010 Subaru Legacy. When I arrived a few minutes before my 10:15 appointment, there were no loaners available, so I had to go to Enterprise rental and go through the hassle of forms, credit card info and the high pressure pitch to pre-pay for gas and to purchase their unnecessary insurance. If I had had another appointment based on my expectation of the loaner, I wouldn't have made it. 2. When I brought my car in, I asked how much the service would be, and was informed that it would be about $950.00. When I exclaimed "Are you kidding me?", the service rep replied that since I didn't need spark plugs yet he would take $300.00 off. I don't know what they are making spark plugs out of these days, but that's ridiculous! Now understand that there was nothing mechanically wrong with my car, I just needed an oil change and to have the tires rotated. I accept that I should have walked out then and there and taken my car to my local, trusted mechanics in Red Wing, but I was so flabbergasted I couldn't think straight. I thought I was being responsible in taking the car to the "experts" on Subaru's. Michael was kind enough to let me use a coupon taking a percentage off the bill (I think it was 10%). When I came to pick up my car, the bill was actually only around $360.00. 3. When I came to pick up the car,there was no one to explain what had and had not been done. The receipt is pretty detailed but there were several services performed "per customer request", that I don't believe I actually requested. I assumed (yes,I know what's said about assuming...) that they would inspect and determine if there were any procedures that needed to be done and that they would call to get approval, silly me.... So, I don't believe I will be utilizing the dealership service department any longer. I still love the Legacy, but am not favorably impressed with the service at White Bear Acura/Subaru. More