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White Bear Acura Subaru - Service Center
Vadnais Heights, MN
3,961 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,961 Reviews of White Bear Acura Subaru - Service Center
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April 01, 2025
Service was done quickly and efficiently. Matt was great to work with and kept me up to date on service progress. Matt was great to work with and kept me up to date on service progress. More
by jww
Employees Worked With
March 22, 2025
Excellent communication from my service representative during the recent visit - quick updates about what the technicians found, recommendations, and conversation about how to proceed. Kept things flowing during the recent visit - quick updates about what the technicians found, recommendations, and conversation about how to proceed. Kept things flowing via text during a busy morning. More
by Margaret MN
Employees Worked With
Melanie
March 20, 2025
Service department was great. They were able to get me in to fix a flat tire on short notice. Also took care of routine maintenance as long as I was there. They were able to get me in to fix a flat tire on short notice. Also took care of routine maintenance as long as I was there. More
by rnardi
Employees Worked With
Alex Grycar
March 14, 2025
work was done in timeframe provided. Service was for Safety recall and was for no charge to me. Service was for Safety recall and was for no charge to me. More
by patlf
Employees Worked With
February 18, 2025
I will never be back to this dealership. I went to this dealership as it showed closest when all the lights on my dash came on one day. They couldn't get me in for a week (as I would need I went to this dealership as it showed closest when all the lights on my dash came on one day. They couldn't get me in for a week (as I would need a loaner), so I came back a week later. My appointment was for Thursday morning, but they didn't get to my car until Monday night. They texted me the codes that came up on their machine, but never explained what they meant. They told me that my car oil was low and dirty, and suggested I do an engine oil flush (an additional $300 dollars on top of the already $200 I was paying for the diagnostic test). I asked if we could do just the oil change and see if that was the issue. They kept pushing the engine oil flush. I did research and a lot of what I was finding said not to unless I had a complete engine rebuild, not just for "dirty oil". Because all my lights came on, they suspected it had to do with my oil, and if that wasn't it, they could continue to search.... of course for a fee. By this time, all of this conversation was over text and multiple days. I finally told them to do the oil change and I would go elsewhere. Just picked up my car, and all the lights were off. I do regular maintenance on my car, and they pushed for me to not only do something I didn't need, but could potentially harm my engine. I will never be back. More
by marygchristianson
Employees Worked With
February 15, 2025
Charlie was wonderful! !! Helpful , knowledgeable and personable!! He answered all of my questions as well being very thorough with exposing work that was done ! !! Helpful , knowledgeable and personable!! He answered all of my questions as well being very thorough with exposing work that was done ! More
by gailkailey
Employees Worked With
Charlie
February 07, 2025
Professional service department and took the time to review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repa review future vehicle maintenance. Accommodated my needs to have a loaner Outback while my vehicle was in the shop +6 hours. Video of additional repairs from the technician was helpful. No complementary car-wash, but it was due to ongoing shop construction. More
by RTB
Employees Worked With
January 23, 2025
Service department is great, very personable and knowledgeable. But, the marketing staff are non-approachable. knowledgeable. But, the marketing staff are non-approachable. More
by JM
Employees Worked With
