White Bear Acura Subaru

I was promptly given a next day appointment. I was told that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to rep that it would take about one hour and it took only 40 min.. I was satisfied with the work and the additional safety checks which showed a need to replace the air filter. The person at the service desk was courteous and efficient. More

My appointment was at 2:00 for an oil change and I did not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A not get out of there until almost 4:00. Long wait to get checked in. They were quite busy. Seemed they scheduled too many appointments at once. A group of employees (2 guys and a gal) were screwing around looking at jokes on their phones while I was standing there waiting to be helped. Thought that was a inappropriate in front of customers. Other than that everyone was very professional and nice. Would highly recommend White Bear Acrua. More

The people at White Bear Subaru from first date of purchase to this current service have been compassionate because of my hospice situation and quick to help. purchase to this current service have been compassionate because of my hospice situation and quick to help. More

Great dealership! No pressure, just very helpful and patient team members! Tom answered all my questions, answered my calls or returned my calls quickly and was just so great about explaining everythi patient team members! Tom answered all my questions, answered my calls or returned my calls quickly and was just so great about explaining everything to us. Will definitely buy from them again! More

This is by far the most unpleasant experience I've had in my car search, considering that my correspondence was limited to emails. I made initial contact with this dealership via an online inquiry. I later d my car search, considering that my correspondence was limited to emails. I made initial contact with this dealership via an online inquiry. I later dropped in for a quick test drive without any commitment to a particular sales person. I never met Samantha Borreson, but exchanged a series of emails. Nearly every correspondence was unpleasant or ineffective: aside from a pretty shocking level of general rudeness and lack of respect (and poor grammar), she failed to answer the simplest questions in one email, requiring multiple back and forth emails—a total waste of my time. When I had to check up on an unanswered question, her short response was, "I already replied to that email," without reiterating her (supposed) response. She also noted that the car I had inquired about had sold already—indicating that basically, who cares about my question. A normal sales person would have understood that my question would have been applicable to any purchase from this dealership, but clearly, she didn't. This whole experience was awful enough that I was determined to move onto a different sales person should I actually end up buying something from this place; she most certainly doesn't deserve a commission from anything I buy. In discussing more competitively priced cars I found elsewhere, she simply said that she didn't find any in *her* search, and signed off with a dismissive, "good luck." (I'm not sure what her searching skills are, but a quick Googling yielded several.) This dealership also deluges you with an onslaught of form mail emails once you make an online inquiry. Unless you manually unsubscribe, you will continue to receive these long and pushy "call me now!" type messages even while corresponding about a specific vehicle. It's not only confusing, but also shows the total lack of respect for your time. Their explanation was that it's all just sent out on some lazy spam timer, so I should go through the trouble of unsubscribing if I want. More

Our experience with White Bear Acura-Subaru started with test-driving a car while the salesman made repeated pushy attempts to "not leave without a car today" when we were clearly still shopping. I thought test-driving a car while the salesman made repeated pushy attempts to "not leave without a car today" when we were clearly still shopping. I thought I'd give them another try when I spotted another vehicle I was interested in, and after a back and forth through email and repeatedly being told new dates that the car would be ready, I finally got to the date that the car was supposed to be ready to test drive and was told that the manager had sold it to a buddy of his, instead. This place is pushy, dishonest, and living in a previous era of dealerships that don't value customer service. Stay far away from this dealer. More

Overall I had a good experience. My only complaint is they tend to leave cars that have already sold posted on-line too long (CarSoup.com). That initially misled me about a few vehicles. they tend to leave cars that have already sold posted on-line too long (CarSoup.com). That initially misled me about a few vehicles. More

Traded in my '08 Si. Great attitudes BEFORE the transaction. I was very pleased. Until Ronnie (service guy) was twisting around what my husband said. We would give the original rims and they would transaction. I was very pleased. Until Ronnie (service guy) was twisting around what my husband said. We would give the original rims and they would give us our steelies that were on the car. About 3 weeks later, they called and said to come in the tires were ready. I went in and they were still on the car. They later told me to come back a week later. Before showing up that Tuesday evening, I called and was informed that the steelies still were not off. Brad Miller assured that he would call me when the steelies were off. By this time I was very aggravated with their slow service and about their lie how they said that my husband gave them the steelies and the rims. The day after Anthony (finance manager) called us informing that he needed a signature for the loan and I stated that I would not come in until the steelies were off. He then said that he would call me back. About 2 minutes later, Anthony called us back saying that the steelies were off and please come in at about 30 mins to get the loan paper signed. I told them that I was unable today and agreed that the day after would be better. Brad Miller then called explaining that if we didnt come that night the steelies would be transported the the warehouse in Anoka and we would somehow have to grab them ourselves. I was very upset since Anthony and I agreed that the day after would work. Then Brad Miller began making excuses and stating that he had no idea that Anthony already spoke to us. I told them that I have been patient and accommodating their slow service and if they do not get my steelies when I come in, my husband I would not sign the papers at all. He then agreed. When my husband and I went in, there was no greeting and no thank you. If it had not been for my husband I would have complained and made it a very big deal. I would NEVER go back and do not recommend anyone to purchase from there unless there was an NSX. The service and people there are BS. All they want is the money. They lie, and have no communication and expect what they need immediately. This dealership is GARBAGE. More

There were three main reasons for my dissatisfaction: 1. There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me There were three main reasons for my dissatisfaction: 1. I was assured when I made my appointment that there would be a loaner car available for me to use while they did the 30,000 mile check up on my 2010 Subaru Legacy. When I arrived a few minutes before my 10:15 appointment, there were no loaners available, so I had to go to Enterprise rental and go through the hassle of forms, credit card info and the high pressure pitch to pre-pay for gas and to purchase their unnecessary insurance. If I had had another appointment based on my expectation of the loaner, I wouldn't have made it. 2. When I brought my car in, I asked how much the service would be, and was informed that it would be about $950.00. When I exclaimed "Are you kidding me?", the service rep replied that since I didn't need spark plugs yet he would take $300.00 off. I don't know what they are making spark plugs out of these days, but that's ridiculous! Now understand that there was nothing mechanically wrong with my car, I just needed an oil change and to have the tires rotated. I accept that I should have walked out then and there and taken my car to my local, trusted mechanics in Red Wing, but I was so flabbergasted I couldn't think straight. I thought I was being responsible in taking the car to the "experts" on Subaru's. Michael was kind enough to let me use a coupon taking a percentage off the bill (I think it was 10%). When I came to pick up my car, the bill was actually only around $360.00. 3. When I came to pick up the car,there was no one to explain what had and had not been done. The receipt is pretty detailed but there were several services performed "per customer request", that I don't believe I actually requested. I assumed (yes,I know what's said about assuming...) that they would inspect and determine if there were any procedures that needed to be done and that they would call to get approval, silly me.... So, I don't believe I will be utilizing the dealership service department any longer. I still love the Legacy, but am not favorably impressed with the service at White Bear Acura/Subaru. More

We test drove a Kia Sedona and were very interested. I called the next day to set up a 2nd test drive so we could take it our mechanic. Brad said we could pick it up the next day (Friday) and return it o called the next day to set up a 2nd test drive so we could take it our mechanic. Brad said we could pick it up the next day (Friday) and return it on Saturday so we wouldn't have to find a sitter for our kids. I got a call shortly after from another employee saying he talked to Brad and that Brad told him that we were going to buy the car. I said we didn't say that, but that we were going to be coming in the next day to drive it again. I called the next day on our way to the dealership to let Brad know we were on our way. He asked us how interested we were and I said that we were very interested. He said he would be right back and when he came back he said that the other employee that I had talked to said that I told him that we weren't interested and so they sold it. I think this was very unprofessional and am upset that we missed out on that car because we were very interested in it. We were going to buy it if the mechanic said it was in good shape (which I'm sure it would have been because it was a 2011 with only 20,000 miles). I would never recommend this dealership to anyone. More