Whaling City Ford

Excellent process in buying Walk right in the door, instant service right on the steps to the upstairs. Great process in checking out a car you are interested in, and staff is ve Walk right in the door, instant service right on the steps to the upstairs. Great process in checking out a car you are interested in, and staff is very friendly. Was interested in a 2014 mustang, and went right outside to check it out, and even test drove it within 5 minutes. Came back, was interested to learn more, and the sales person was very knowledgeable, when it came to the specs. We were interested also in looking under the car, and the customer service was great when they brought it right in the shop, and up onto a lift for us to look under the car. After seeing the car in pretty good shape for a 2014, we were pretty confident we were going to make a deal, so we did. The entire process of buying the car from then on our went smooth, with no hesitations and again, friendly service with understanding of their customers. Great job Kris and Darnell, and thanks again for the great experience. -Bobby More

Helpful and knowledgeable They made the buying experience easy! The salesman knew everything there was to know about the car and took the time to show me how to use all the fea They made the buying experience easy! The salesman knew everything there was to know about the car and took the time to show me how to use all the features. Very nice people! More

Not Your Father’s Car Buying Experience Not all Car Dealerships are the same..... if you are looking to purchase a Ford vehicle in Connecticut go see the great folks at Whaling Ford in New L Not all Car Dealerships are the same..... if you are looking to purchase a Ford vehicle in Connecticut go see the great folks at Whaling Ford in New London. I was in the market for a certified Mustang for my son and had shopped on line until we found the car he was interested in. Called Whaling and spoke with a gentleman named Bear, let him know what I was looking for and he promised to call me back . He called back in a timely manner and answered all the questions I had. We agreed to meet and Bear introduced me to our Sales Associate Kris Qirici. Kris was prepared from the start. Gave my son and I a warm greeting, had all paperwork ready regarding the car and keys in hand. Kris took one for the team and poured himself into the back seat of the Mustang while my son and I sat up front for a test ride. We were pleased with the vehicle but I wanted to get the car up on a lift to look at under carriage and brake system. Well, thought that would take a while but no more than 5 minutes later we were welcomed into the garage to take a look. Kris and the Whaling car mechanic where quick to answer the questions we had with no B.S. so we decided to make an offer..... the dreaded first offer and the hours of back and forth negotiation where at hand. But No!!! After reviewing our options with Kris we had a very fair deal agreed upon in 20 minutes including a multitude of very fair finance options. Next we were off to see Darnell Williams, finance manager to review agreement as well as extended warranty options. What a surprise! No old school sales pitches trying to sell us every add on package known to man. Explained what may be good options based on our car choice and situation and carefully listened to our questions and concerns to ensure we would be satisfied with our purchase. We closed the deal with handshakes all around . Thanks Kris and Darnell for the excitement you showed my son on the purchase of his first car!!! Agreed to pick the car up a day later so Whaling could detail the “STANG”. Kris followed through with his promise to made sure the car was pristine when we picked it up!! So.... Friendly salesman who truly took interest in my son’s needs, answered all questions honestly and made us feel comfortable through the process. A finance manager who was articulate and honest and wanted to make sure I was pleased when we closed the deal and great service from the garage and car detail team. Whaling gets it!!! Where both parties feel good about the purchase!!! My son is a very proud Mustang owner, Thanks again Kris, Darnell , Bear and the Whaling Ford team for making it happen!!! More

Daniel Burden Daniel was very helpful as well as the entire staff. I have purchased vehicles before and was not disappointed. I would highly recommend them and will Daniel was very helpful as well as the entire staff. I have purchased vehicles before and was not disappointed. I would highly recommend them and will continue to use there services. More

Always nice to do business with. Was immediately greeted by sales. I am a returning customer and was remembered which is always nice. Worked with Daniel Burden and Aaron. The finance Was immediately greeted by sales. I am a returning customer and was remembered which is always nice. Worked with Daniel Burden and Aaron. The finance gentleman was very thorough and made me comfortable. Would highly recommend to friends and family! More

Satisfying Everyone was courteous and helpful. Our salesman, Kris, was informative and listened to what we wanted. No hard sale. No pushing. Easiest car purchase Everyone was courteous and helpful. Our salesman, Kris, was informative and listened to what we wanted. No hard sale. No pushing. Easiest car purchase ever! More

Dan made my buying a new truck experience wonderful! Dan B. Was so polite and professional. I have never met a salesman that was not so pushy until I encountered Dan. He helped me pick out a truck in Dan B. Was so polite and professional. I have never met a salesman that was not so pushy until I encountered Dan. He helped me pick out a truck in my price range that I was looking for.He was very knowledgeable in all the truck's details and safety features. He even explained add ons that I can purchase. I would highly recommend Dan to my family and friends.And rest assured my next car I purchase will be thru Whaling City Ford and with Dan! I would like to thank him and the finance manager again! More

Worked overtime to deliver I originally started looking back in November, started the paperwork but as the holidays arrived it took a back seat. I called again in January and I originally started looking back in November, started the paperwork but as the holidays arrived it took a back seat. I called again in January and found out that my original salesman no longer worked there but was referred to Oscar. After a promise to get me into a much needed new vehicle Oscar worked tirelessly along with Gregg until he delivered on his promise. Want to thank you both again, my son was smiling ear to ear All the sales staff was friendly and considerate. Look forward to working with them again in the future. More

Professionals I had a great experience at Whaling City Ford. Daniel Burden was a huge help in finding the best deal on my trade and knowing which car would be perfe I had a great experience at Whaling City Ford. Daniel Burden was a huge help in finding the best deal on my trade and knowing which car would be perfect for me at a great monthly payment. Greg LeBeau was amazing at explaining everything I had questions with regarding financing. This team helped me drive away in the perfect car! More

Great service Dan and Greg were a great help in the purchasing of my new car. They both provided me with thorough information and Dan really helped give me an excel Dan and Greg were a great help in the purchasing of my new car. They both provided me with thorough information and Dan really helped give me an excellent deal on this car. The whole dealership has a very professional atmosphere. More