Westway Ford | Page 53

My car was wreck due to a drunk driver. I needed a car, but I knew my credit was very, very, very bad. I was broke and I could only put down $500.00 I was in the market for a used vehicle. I needed a tr but I knew my credit was very, very, very bad. I was broke and I could only put down $500.00 I was in the market for a used vehicle. I needed a truck. I went to Westway Ford not really expecting that they could help me. I explained my situation to Spencer Sales Manager and he asked that I fill out a credit application, so I did. He told me that he could get me into a new truck. I didn't understand how he could do that with my credit and all. So, I schedule a time to visit him on a Saturday morning. When I first arrived Spencer shuttle me over to another Salesman name Chris Pruneda. A very nice guy. I also explained to him about my credit and me being divorced. I mean my credit score came back at 438. Even when we ran the numbers Chris said that my previous car came back as a repo, which was wrong because the insurance had told me that they had paid it off. Chris explained to me that the communication between the insurance company and the lien holder on my car was probably not communicating. Anyway, Chris still ran the numbers and said that he could get me into a new truck. I told him that I didn't know if I could afford a new truck. He told me that he would have a better chance of getting me into a new car than a used car, so I said okay what can you do for me. The offer that we agreed upon was the Ford F150 Extended cab truck for $23,000.00 with a 12.99 APR (when we first started they wanted me at 19.99 APR) $500 down and $538 a month. I agreed on that and we then went to financing. The gentleman that work with me was kind of condescending. I can not remember his name but he tried to sell me gap insurance for an additional $169 per month. I told him no. Somehow he got it in his head that I had a cosigner, but when I told him no, I was either going to get this truck on my own or I was not going to get it. He said, No, problem, We'll get you approved". We'll a few moments later I signed the papers and I drove away in a new truck. I was very ecstatic and thought my Salesman worked a miracle. This all took place on January 15, 2011. Well, 2 days ago, I received a text message (NOT A PHONE CALL) that my funding for my new truck fell through. I thought, what? I have had my new truck driving a new truck and put 1100 miles on it and they are telling me that it is now going to have to be returned if I can not get a cosigner. Well, I asked a few people if they could cosign for me and one said yes, but even with this cosigner I could not get financed. Today, Spencer called me and told me that He needed me to return the truck today, and I told him that I could bring it in tomorrow since the roads were all iced over. He said okay, but then he got snotty with me and said that to make sure that I bring it back tomorrow. I am not mad that I could not get financing, the result of my bad credit is my doing not Westway Ford. What I am mad about is that they wasted my time leading me to believe that I was all set to start a new life in my new truck., but now it is gone. I would have been okay with them telling at the onset that they could not get me into that truck than to have my hopes get shattered 1 month later. I looked it up on the internet to see if they can do this, and as I thought they can. The reason they gave me the truck without first securing the loan was so that I wouldn't back out before the financing took place. They took a risk on me. To me this speaks volumes about Westway Ford's character, It tells me that they are more interested in a person's money than the person. Shame on you Westway. I will be seeing you tomorrow to drop off the truck, You wasted a month of my time, so I will do all in my power to spread the word about your character. Sincerely, Fred Hall More

On Monday, June 14th, 2010, our company truck, 2005 Ford F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature redu F350 began overheating when pulling loaded trailer. The radiator reservoir was still full and after idling for a few moments, engine temperature reduced back to normal. My extensive experience diagnosed problem to be a plugged oil cooler and vehicle driven to North Central Ford whom CONFIRMED radiator was in perfect working condition. Unfortunately they would not be able to work on truck for several days so had to look elsewhere for immediate service. Called Westway Ford and transferred to service advisor, Joe Conyers and told him what I needed to be done. He promised if truck was there in 30 minutes, it would be repaired by lunch the next day. Truck was delivered on schedule and Joe met me in service drive. I again told Joe the oil cooler was plugged and instructed him to replace it along with the oil cooler screen and fuses that control dashboard lights and rear running lights which were not working. He clearly wrote each of my requests on spiral notebook along with my contact information. For several days, Joe never called back nor returned phone calls. On third day when he refused to return calls, I called Service Advisor Director, Larry McLaurin and told him about Joe. Moments later Joe called to inform me that radiator was blown out and would cost $800. I told Joe that I never asked him to check the radiator. It was just serviced and another Ford dealership confirmed the radiator was in perfect working condition on the day it overheated. I again instructed Joe to replace the oil cooler and oil cooler screen. Joe promised the vehicle would be ready before noon the next day, Thursday which he never did so I again called Service Manager, Larry McLaurin. Larry assured me that vehicle would be ready by noon the next day, Friday. In meantime, I was renting comparable vehicle for approx $250/day from Capps Rental. What was supposed to be single day rental had now cost over $1000. Late Friday, I went to pick up vehicle. Oil cooler and oil cooler screen was not repaired but radiator was replaced without authorization! Service Manager Larry McLaurin would not make himself available to speak to me in person. I was told by service cashier I would have to pay invoice in order to drive vehicle. Hours after picking up vehicle, I was ticketed by Dallas Police for non-working running lights. The very lights I instructed Joe to repair. Monday morning, I called Larry to inform him of my ticket and if he went to look at Joe’s notebook he would see my instructions to have lights repaired. At this time Larry informed me Joe had been fired for incompetence and failure to complete his job task in this matter. Days following, truck was lightly used but not until Friday did it have a trailer hooked up to it. Within a few miles, secondary fan began turning on and off exactly had it did before Westways repairs. Then white smoke began gushing out the tailpipe and you could smell engine coolant. Because the repair I authorized was ignored, the EGR valve and the EGR cooler was now destroyed. Confirmed as well was the $800 radiator NEVER had to be replaced and if it was damaged, it was done so during the unnecessary removal. Vehicle driven back to Westway where I insisted to meet with Larry McLaurin who apologized for Joe ignoring my repair orders and I would be taken care of. A few hours later I was told the oil cooler needed to be replaced as well as the EGR valve and EGR cooler. EXACTLY what I had instructed Joe to repair the week before except for EGR valve and EGR cooler which was only damaged due to Joe’s negligence that Westway Ford acknowledged! The estimate was nearly $4000 and they expect me to pay for it. Do they seriously expect a customer to have to pay for one of their “certified service advisor’s” incompetent mistakes that they already admitted to and fired an employee for? I emailed Westway Ford's Managing Partner, Barton Hankins and he simply forwards them to others and nothing gets resolved. More