Westway Ford

The entire staff at Westway Ford is always friendly and they make me feel like I am a special customer. Steve Mier explained the service that would be done, told me the approximate cost and went over the they make me feel like I am a special customer. Steve Mier explained the service that would be done, told me the approximate cost and went over the invoice when the work was completed. The waiting room was comfortable; coffee was available; every Westway Ford employee who walked in the room spoke to me. All my auto needs are taken care of at Westway Ford, and I am pleased to recommend the dealership to people looking for a car or for a dependable place to have a car serviced. I bought my 2008 Edge in September from Frank Ford at Westway because of the service I received when I had a bumper replaced on my 2003 Yukon. I will continue to do business with Westway Ford. I think Westway Ford ROCKS! Donna J. Mott More

took my 2012 Ford Fusion in for the first oil change and tire rotation, Jerry Fisher was very helpful. They had a comfortable waiting area. tire rotation, Jerry Fisher was very helpful. They had a comfortable waiting area. More

Excellent buying experience. Damon Pompa did a great job helping me choose the right car for me. Great selection of inventory. I priced the unit all over town and Westway had the best price by far. helping me choose the right car for me. Great selection of inventory. I priced the unit all over town and Westway had the best price by far. More

WHEN I DECIDED TO BUY A CAR I STARTED CLOSE TO HOME WHEN I DECIDED TO BUY A CAR I STARTED CLOSE TO HOME THINKING I WOULD JUST LOOK AND BUY SOMEWHERE ELSE, I WAS GREETED IMMEDIATLY WITH PEOPLE WILLING WHEN I DECIDED TO BUY A CAR I STARTED CLOSE TO HOME THINKING I WOULD JUST LOOK AND BUY SOMEWHERE ELSE, I WAS GREETED IMMEDIATLY WITH PEOPLE WILLING TO HELP ME, FRIENDLY STAFF AND SMILES FROM EVERYONE I ENCOUNTERED, WHICH MADE IT AN EASY DECISION TO WANT TO BECOME A CUSTOMER. THE PROCESS (WHICH I THOUGHT WOULD BE LONG AND DRUG OUT) WAS VERY EASY AND DARE I SAY IT... RELAXING! I AM VERY HAPPY WITH MY FUSION AND THE WESTWAY FAMILY AS A WHOLE. JOEY IN FINANCE IS A DOLL AND VERY SWEET, DAMON POMPA WAS CHARMING AND VERY KNOWLEGABLE. THEY ANSWERED EVERY QUESTION WITH EASE AND NEVER PUSHED OR RUSHED ME. I WILL BE A WESTWAY CUSTOMER FROM HERE ON OUT AND AM PROUD TO OFFER WESTWAYS ASSISTANCE TO ANYONE IN NEED ON A CAR/ TRUCK/ OR SUV. ALL IN ALL A+'S ALL AROUND! More

I bought my first car in August and worked with Damon Pompa, a few weeks later I was in an accident and it was totaled. After calling the insurance I also called GAP which was an insurance recommended by Pompa, a few weeks later I was in an accident and it was totaled. After calling the insurance I also called GAP which was an insurance recommended by Mr. Pompa and it saves me over $2000 in out of pocket expenses. I them called the dealership and was set up with a borrowed vehicle I could use until my insurance was sent into to Ford Credit since my insurance didn't cover a rental car. Once the check came in I was able to buy the vehicle I had borrowed which I absolutely LOVED!! All of the contact I have had with Westway Ford and Damon Pompa has been extremely helpful and friendly and I would recommend them to everyone. More

As soon as we got to the dealership we were greeted by Mr. Mash, our salesman. We then test drove the vehicle and started the negotiation... This is where this gets interesting and actually the reason tha Mr. Mash, our salesman. We then test drove the vehicle and started the negotiation... This is where this gets interesting and actually the reason that I will definitely come back to Westway Ford. From the negotiation of the price to the interest rate was all done from behind the desk of Mr. Mash. He wasn't going back and forth to his supervisor, which to me is just a waste of time. The numbers were almost there where we wanted them to be (He was off by a few dollars or so) and of course we were giving him a hard time about that. I wanted to be @ 375 and he was @395, at the end we were @ 390. So I got an extra 5 bucks a month to go eat a cheeseburger... I will highly recommend Westway and Mr. Mash to get you into the car or truck that you will need. More

I have purchase my last six vehicles from Westway Ford and have received outstanding customer service from every deal I made. I always shop around just to make sure that Westway Ford offers the best deals and have received outstanding customer service from every deal I made. I always shop around just to make sure that Westway Ford offers the best deals in town. More

Just bought a new 2012 Ford Explorer Limited today at Westway Ford. I did some research and requested an Internet Price quote from Westway Internet Department. After two days communicating through emai Westway Ford. I did some research and requested an Internet Price quote from Westway Internet Department. After two days communicating through emails with Jennifer Cox, we agreed on the out-the-door price for the new vehicle. Compared to other Internet offers from other local Ford dealerships, this was the best deal I got for the vehicle that closely matched what I wanted. My family came in early this morning to pick up the vehicle. This was our first time driving to the Westway dealership from Plano. Damon Pompa, Internet Director, came out to meet us; Jennifer Cox took us out for a test drive; and Chris Martin explained and finalized the sales contract. While Jennifer had the vehicle washed and detailed, we completed the financial transaction with Richard Benavides. While waiting for the vehicle to be ready, Jennifer signed me up for my Sync account. Less than two hours later, we were able to drive off the Westway dealership with a new 2012 Ford Explorer of our choice. Jennifer has arranged to have a Sync demo session with us when we come back next week for a couple accessories items that we ordered for the new vehicle. All the people who we came in contact with at Westway were very nice and professional, especially Jennifer who was really helpful. The internet is a great no-haggle, no-hassle way to purchase a new vehicle. Be ready to do your homework. Show that you are serious and ready to purchase the vehicle if the deal is right. It works best when there is a mutual respect and understanding. Be reasonable and considerate for the sales people’s time and effort. Hopefully they will do the same for you while you are trying to get the best deal. Needless to say so far we are happy with the purchase and the sales team at Westway Ford in Irving. More

My experience was that nobody would commit to a price and there was poor follow up. Both Chris and Nick stated they could beat a price on a 2012 Mustang, but neither would commit to a final price on the pho there was poor follow up. Both Chris and Nick stated they could beat a price on a 2012 Mustang, but neither would commit to a final price on the phone or email. I was constantly told to come to the dealership to finalize a price. I emailed to get their final offer... and heard absolutely nothing back from either. Other dealerships committed to a price through email and/or phone - why couldn't you? More

Sales experience was great! Super friendly folks that know what they are doing and very professional. I was very pleased with the products and services offered and everything was handled in a timely mann know what they are doing and very professional. I was very pleased with the products and services offered and everything was handled in a timely manner with no pressure. I would definitely recommend Westway to family and friends More