Westside Lexus

Quick service I found the service dept to be helpful, quick and courteous. I was pleased with being able to pick a time that was convenient for me to pick my car up I found the service dept to be helpful, quick and courteous. I was pleased with being able to pick a time that was convenient for me to pick my car up. More

15K Maintenance, I had never taken my wife's Lexus in for maintenance. I was a little unsure of what or who I needed to speak with. I found the counter and was given t I had never taken my wife's Lexus in for maintenance. I was a little unsure of what or who I needed to speak with. I found the counter and was given the name of a service representative and he asked me to wait that he was dealing with one customer and had another customer in front of me. I took a seat and about 15 minutes went by and someone else came in but I didn't know his name. He explained that he was now handling the maintenance of our vehicle. Within 30 minutes he came back and explained that a rear tire had a nail and it wasn't repairable. He gave me the cost of a new tire, and explained that they also recommended that we do an alignment because they were rotating the tires and this was normal procedure. He provided me with the cost of the tire and alignment and I gave him the okay to proceed with repairs. Within another 20 minutes I was called to the check out counter and paid the bill. The experience was totally satisfactory except I though the tire price was a little too high. More

Car Service I really like the service I get at Westside. Every time I bring my car in for service Jacob Hershman makes the whole process very easy and pain free. I really like the service I get at Westside. Every time I bring my car in for service Jacob Hershman makes the whole process very easy and pain free. He goes above and beyond to make the customer feel very special and excited about allowing Westside to service their vehicle. More

Chris Nemoto has a very excellent customer service . Chris Nemoto is very courteous to me every single time that i come to your dealer. He knows what he is doing at his job. I will definitely recommend h Chris Nemoto is very courteous to me every single time that i come to your dealer. He knows what he is doing at his job. I will definitely recommend him to my coworkers, friends and relatives. In fact my brother Tai Ngo just purchased a GX 460 at your dealer early October. More

Oil change for college student Thank you for being so nice, and fast with the oil change/ inspection. I only had 4 days off for my Thanksgiving break from college and feared sittin Thank you for being so nice, and fast with the oil change/ inspection. I only had 4 days off for my Thanksgiving break from college and feared sitting at a dealership would take hours. Everyone was so nice and fast! Perfect experience! More

Car maintenance First my experience starts with my Service advisor Dave. He always provide white glove treatment. People are always nice and Professional. Thanks First my experience starts with my Service advisor Dave. He always provide white glove treatment. People are always nice and Professional. Thanks for the great service. More

2 year vehicle check Excellent customer service and perfect work. Received personal attention. Jicky explained everything to me regarding the condition of thee v Excellent customer service and perfect work. Received personal attention. Jicky explained everything to me regarding the condition of thee vehicle the work that they are going to do.. More

TopQuality Service Appointment was set, we were called right on time. All questions asked were professionally addressed. Laura is courteous and friendly. We have been a Appointment was set, we were called right on time. All questions asked were professionally addressed. Laura is courteous and friendly. We have been a WestSide Lexus customer for several years, would not go anywhere else. More

Great service, A+ I scheduled my car for last min service and they were able to get me in around my available time and said I would only have to wait 1 hour and in fact I scheduled my car for last min service and they were able to get me in around my available time and said I would only have to wait 1 hour and in fact I only waited 1 hour. Throughout my wait my adviser gave me updates and was very polite. The cost I was told over the phone was the cost I was charged for the service. All in all I had a superb experience More

Great service Laura is always friendly and welcoming. She is very thorough and keeps me informed, and service was turned around timely even though it was a drop of Laura is always friendly and welcoming. She is very thorough and keeps me informed, and service was turned around timely even though it was a drop off. More