Westshore Honda - Service Center

Rude Service Your service members are rude. Did not even say good morning or even a hello, didnt introduce himself, did not ask how can he help, nothing. Acted lik Your service members are rude. Did not even say good morning or even a hello, didnt introduce himself, did not ask how can he help, nothing. Acted like was doing me a favor and I was a nobody. Thats is a poor customer service. At least say hello or something. There were 4 service people in the area and all of them just walked by me. Michael Halls or however you spell his name was the one talking to me. Acted like He just didnt give a xxxx and had poor attitude. This service is unacceptable and I have heard the same feedback from others who service their car there. I will take my business elsewhere as there are plenty of businesses that would be happy to take my money for service. I am not coming back and will tell everyone who asks me about my very poor experience!!! More

Speedy helpful service Seth did a great job taking care of my car, I appreciated how informative he was. He wasn’t there to sell me parts I didn’t need, just genuinely wante Seth did a great job taking care of my car, I appreciated how informative he was. He wasn’t there to sell me parts I didn’t need, just genuinely wanted to fix my car and be helpful. I really appreciated his service. More

Excellent service but always have great service from Tony. Because I was advised of what my car needed and given my options clearly so I knew what it meant. I have dealt with Tony for years and have never bee Because I was advised of what my car needed and given my options clearly so I knew what it meant. I have dealt with Tony for years and have never been steered wrong. More

Excellent work I showed up for the first service call on my truck out of the blue. The service was done, quickly, efficiently and with alacrity. Cannot say enough go I showed up for the first service call on my truck out of the blue. The service was done, quickly, efficiently and with alacrity. Cannot say enough good about both the service and sales departments. More

Seth is the man. Seth is very helpful and responsive. My vehicle was ready when promised and the lounge was very comfortable. I would not hesitate to bring my vehicl Seth is very helpful and responsive. My vehicle was ready when promised and the lounge was very comfortable. I would not hesitate to bring my vehicle back. More

Best Customet Service ever!!! For several months, my service rep helped me “nurse” a bad power steering rack. He finally told me...it’s time to bite the bullet and repair it. After For several months, my service rep helped me “nurse” a bad power steering rack. He finally told me...it’s time to bite the bullet and repair it. After checking all my options and consulting with him, we decided to put non-Honda part in the car. I took it in for the repair and gratefully drove a rental car provided by Kuhn. It took much longer to repair than expected because, for some reason, my car didn’t like the TWO non-Honda racks they put in. So, they put in a Honda part. After it was all said and done (and a week later), I have my car back and they only charged me the price they originally quoted me for the non-Honda part. Needless to say - I am a very happy customer! More

Re-surfaced brake rotors Tony did a great job. He also helped file paperwork with Honda Corporate for me which saved me money. We were out of town and needed help and Kuhn m Tony did a great job. He also helped file paperwork with Honda Corporate for me which saved me money. We were out of town and needed help and Kuhn made us feel very taken care of. More

Oil Change and Overall Inspection Always a pleasurable and easy experience at Kuhn! My adviser Brian was courteous and explained everything in full detail. The service was fast and the Always a pleasurable and easy experience at Kuhn! My adviser Brian was courteous and explained everything in full detail. The service was fast and the waiting area is very comfortable. More

Trust and Integrity is a lasting impression I brought my 2017 Ridgeline in for it's first service. I am very particular, as I take care of my vehicle and it is evident from the start. I explain I brought my 2017 Ridgeline in for it's first service. I am very particular, as I take care of my vehicle and it is evident from the start. I explain professionally and politely to the consultant/advisor upfront. The vehicle was due for oil change and tire rotation after 1 year with only 3000 approx. miles. The service department was not busy at 0700 and I was the only customer at the desk. He was not inclined with any small talk, but to the point and all business. Okay, that's fine. I mentioned more than once about tire pressures being low to start and he explained that it would be taken care of. When I was called back to pay after technician was complete, I asked basic questions of what was completed and how. I also asked to see the oil on the dipstick. He did oblige. I looked over the vehicle and noticed on start up, the tire pressures did not change (still low as I first pulled in). I went back inside and he stated the technician would check again. Tech brought the vehicle around and tire pressures were put to the desired cold temperatures. This vehicle does not need to be driven to get accurate pressures. Once you start it and give it approx. 1 min. or less, I've visibly watched information display change to current tire pressures sitting. Then, it eventually fluctuates up as you drive it. Bottom line, the technician did not take care of the tire pressures as asked or should have done on multi-point inspection, nor as the consultant stated was taken care of. It was not. Had I not checked the vehicle before leaving, it would have been under inflated again. With all this said, I am wary as to what else was not checked or was half-done. This is not the first time I've had poor service from a dealership and it won't be the last. Don't take for granted that the job asked or expected to be done right, actually was. The buyer/owner needs to be engaged. Trust me, this isn't my first rodeo and I do know something about vehicles. I would not come back to this dealership for maintenance, as I cannot soundly say I trust the work being done. On a positive note, the waiting area and food/drink bar is very clean and upscale. Best I've seen. There was a very nice lady that worked behind the counter of the food/drink bar. I wish I would have gotten her name. More

Worst Customer Service I've Ever Experienced Worst experience I have ever had at a dealership/service center. It all started upon driving up to the service center. I pulled up in my Honda and wai Worst experience I have ever had at a dealership/service center. It all started upon driving up to the service center. I pulled up in my Honda and waited for someone to greet me as I had my toddler and infant in the car. I waited. I waited. I waited. As lots of employees walked right past me it was clear I wasn't going to be offered any help. I got out of the car, poked my head in the door to be greeted with, "Sumthin' you need?" This was my 2nd sign that the visit wasn't going to be good. Long story short, the representative assigned to help me was super unprofessional. He talked to me in a VERY degrading manor, repeatedly tried to argue with me, sell me things I didn't want or need, and even made rude comments to my children. In the end he broke something on my car and asked me if I wanted to make an appointment to get it repaired. Lets just say I will NEVER return here again. We are a military family and SERVICE QUALITY is extremely important to us and we value integrity. Neither of which this dealership offers. I even tried on several occasions to call the manager to speak with him about the way I was treated - I even left messages. I still have yet to be contacted. They've lost my business. More