Westshore Honda - Service Center

Worst Customer Service I've Ever Experienced Worst experience I have ever had at a dealership/service center. It all started upon driving up to the service center. I pulled up in my Honda and wai Worst experience I have ever had at a dealership/service center. It all started upon driving up to the service center. I pulled up in my Honda and waited for someone to greet me as I had my toddler and infant in the car. I waited. I waited. I waited. As lots of employees walked right past me it was clear I wasn't going to be offered any help. I got out of the car, poked my head in the door to be greeted with, "Sumthin' you need?" This was my 2nd sign that the visit wasn't going to be good. Long story short, the representative assigned to help me was super unprofessional. He talked to me in a VERY degrading manor, repeatedly tried to argue with me, sell me things I didn't want or need, and even made rude comments to my children. In the end he broke something on my car and asked me if I wanted to make an appointment to get it repaired. Lets just say I will NEVER return here again. We are a military family and SERVICE QUALITY is extremely important to us and we value integrity. Neither of which this dealership offers. I even tried on several occasions to call the manager to speak with him about the way I was treated - I even left messages. I still have yet to be contacted. They've lost my business. More

Recall notice for 2017 Ridgeline Pete Perrelli and Kevin Louvier from Service Department. Called you guys and left messages about our new Ridgeline at least 4 times. Still waiting to Pete Perrelli and Kevin Louvier from Service Department. Called you guys and left messages about our new Ridgeline at least 4 times. Still waiting to hear from you. You guys were a lot faster selling us the truck than taking care of this recall. Your service stinks. I guess you don't care about service after selling the trucks. I will also get in touch with corp. Honda and complain. Thanks for nothing Iris Carver More

Great Service Department I can't say enough about the service department at Kuhn Honda. I have been a customer of Tony Looney's for many years. He has kept my car running smoo I can't say enough about the service department at Kuhn Honda. I have been a customer of Tony Looney's for many years. He has kept my car running smoothly and he cares about his customers. He goes over and beyond to make sure his customers are satisfied with the work done on their car. A few days ago I leased a new car. It was because of the service I get at Kuhn Honda that I came back for a new car. Thanks Tony. More

Unacceptable customer service and inept-sales driven repair We gave Kuhn Honda the opportunity for our business upon moving from Clearwater to Tampa. Our first two visits for service repair were great, however We gave Kuhn Honda the opportunity for our business upon moving from Clearwater to Tampa. Our first two visits for service repair were great, however the third visit was dreadful. On the third visit, we took two cars for oil changes. One car was quoted as needing 1,200.00 dollars in repairs, while the other car wasn't even inspected as stated and was returned damaged. We discovered the damage two miles down the road after we left the lot. Kuhn Honda's response was that they would throw us off the property for trespassing when we requested to come to the dealership to review the video and that the car left the property "intact". We took the other car to another repair shop and found that 400.00 dollars in repairs weren't needed, and the other 800.00 dollars in repairs would cost 400.00 dollars at their shop. Damage to the first car was 300.00 dollars, and we consider it a reasonable price to pay to know how both us and our cars are treated at Kuhn Honda. We will be taking our service needs back to Autoway Honda, regardless of the drive. In fact, if Kuhn Honda was the last service dealership in Tampa for Honda's we would drive to Orlando for repairs. More

Amazing Salesman!!! We were in for maintenance on our vehicle and thought we'd shop the floor only to run into Thomas. He was super helpful, friendly and personable. I de We were in for maintenance on our vehicle and thought we'd shop the floor only to run into Thomas. He was super helpful, friendly and personable. I definitely would recommend his expertise to anyone interested in a good deal. The facility was clean and everyone was real nice but it was Thomas's attentiveness to detail and acknowledgement to price points that set him apart. I will definitely be going back when it's time to trade in our other vehicle. More

Love this dealership . While I was having my CRV serviced today, I wandered into the show room where Demetrios welcomed me warmly. We chatted about the vehicles for a bit, a While I was having my CRV serviced today, I wandered into the show room where Demetrios welcomed me warmly. We chatted about the vehicles for a bit, and he answered several questions I had about the minivan. I really liked his down-to-earth,, no pressure style, and while I was not looking to make a purchase today, when I'm ready, I will definitely look for him again to help me close a deal. Also want to thank Pete, my service manager, who has taken great care of me and my car every time I have come for service. It's a pleasure to do business with this dealership. More

Service Review (Brakes) I took my 1997 CRV for $930 brake service. I've taken the car back three days in a row because my brakes continue to lock up. Not only is this dangero I took my 1997 CRV for $930 brake service. I've taken the car back three days in a row because my brakes continue to lock up. Not only is this dangerous for myself but other folks on the road. Kuhn Honda service claims they test drive the car every time. There's no way they have because they would notice the brakes completely lock after 5 miles of driving and stopping in Tampa. Either they're not checking the vehicle or they're incompetent, either way it's frustrating and disappointing. More

First new car service. Wash and vacuum I bought a new Fit in 2008 and traded for a 2015 new Fit in August. Pete has been my service writer for all these years. He is polite, effective and a I bought a new Fit in 2008 and traded for a 2015 new Fit in August. Pete has been my service writer for all these years. He is polite, effective and always sends me home with a smile on my face! I feel appreciated by Kuhn Honda! Thank again, I love my Honda Fit! More

my key fob broke for my 2010 Honda CRV I called Kuhn Honda in the morning and I was able to get an appointment for the afternoon. Mike Spitzig was extremely helpful ! I got the keys had the I called Kuhn Honda in the morning and I was able to get an appointment for the afternoon. Mike Spitzig was extremely helpful ! I got the keys had them programmed and was out in about an hour. Which was the quoted time periord. Excellent service and would defintely choose this dealership agiain! More

Great Service! The parts department was very helpful when my Honda Accords gear shift push button broke. They were quick to find the part. Then Mike Spitzig in Servi The parts department was very helpful when my Honda Accords gear shift push button broke. They were quick to find the part. Then Mike Spitzig in Service was absolutely wonderful. He was extremely helpful explaining to me how to get my gear shift back in working order. I will definitely be back with all of my service needs. And he will be my go to person from now on. More