Westshore Honda - Service Center

BAD CUSTOMER SERVICE - Awful. Advise you not to visit this Honda dealership for service. BEWARE! Stay clear of this place! This has been the worse experience I've had with a dealership. I took my car for this Honda dealership for service. BEWARE! Stay clear of this place! This has been the worse experience I've had with a dealership. I took my car for service and waited for it, when I got it back, the front door would not open right and the exterior door handle was broken on the keyhole side. I called the so called Service Manager, Danny Rivera and he basically called me a liar, no sympathy, he just told me they would not take responsibility because he's heard all of this before? I wasn't even trying to get anything for free but at least hear my story and see if it makes sense! I asked if there was another manager or even the CEO, he answered that everybody was going to say the same thing to me so not to bother, great!! He told me to bring the car to see what it needed but again accusing me of doing it to my car! NO THANKS, I will avoid having the aggravation of talking to him in person and go somewhere else which is probably what he was hoping I would do. GUESS WHAT, I called the Honda on N Florida Ave and they were super nice and told me they could just installed the keyhole cover for $40 THAT IS ALL THAT WAS NEEDED. I will now take my business to them from now on! More

Been going to Brandon Honda for a few years since they are close by. However, I needed their help yesterday since they had lost my locking lug key when they last serviced the car in July. They essentiall are close by. However, I needed their help yesterday since they had lost my locking lug key when they last serviced the car in July. They essentially blew me off. So I went to Westshore Honda and they literally had me fixed up in less than 5 minutes! I realized I had just returned home! I have been dealing with key personnel at this dealership since 1997. Some of these folks go all the way back to Lindell days and they are still serving the Honda community after all these years. Convenience does not Trump massive experience and great customer service I am now back "home". Thanks John! Thanks Tony! More

Marion Costa did an outstanding job with my search. She is very knowledgeable and helpful. I will refer her to all my friends and family. is very knowledgeable and helpful. I will refer her to all my friends and family. More

Take photos of your vehicle when you leave it for Service! I believe my vehicle was dented while in their possession, but their photos taken at drop-off could not be zoomed enough to see clearly. They have veh I believe my vehicle was dented while in their possession, but their photos taken at drop-off could not be zoomed enough to see clearly. They have vehemently denied that my car was dented (or even possibly dented) while in their possession. They did have the car repaired by their paintless dent person and it looks about 90% better, but there are still 2 dents. The paintless dent person thinks somebody had tried to repair the vehicle previously in that area, but I have a photo from 7 days prior and there were no dents at that time. Danny suggested my college daughter could have dented the car while at school and tried to fix it. Sorry, I do have the photo of the car after she returned home and no dents. The Dealership Manager. Mark Schols, stated that my car is 13 years old and I shouldn't be so concerned that the dents can still be seen. "End of Story" were his exact words as he said they would do nothing more. Mark Schols also told me that the Service Adviser thought I was kidding about not knowing there were dents when I dropped the car off. The Service Adviser specifically told me that he could tell by my reaction that I was not previously aware of the dents. When I picked up the car from service, there were 2 small but deep dents on the drivers side door and the door was no longer aligned with the fender. There is no way I dropped the car off for service and did not see those dents. I have now written 2 emails to Morgan Auto Group, who owns Westshore Honda, with no response. I will follow up with a phone call or personal visit. FYI: I did purchase a used vehicle for my son 2 weeks ago, we did not look at any vehicles at dealerships owned by Morgan Auto Group. More

Awful. Advise you not to visit this Honda dealership for service. I have tried several times to give this Tampa location a chance. The same. They lie, don't provide the actual service. My car was parked in service. I have tried several times to give this Tampa location a chance. The same. They lie, don't provide the actual service. My car was parked in the parking lot where O had to catch my car. This place did not drive the car up. They asked if I would like my car washed. Guess what, no wash. Not honest or reliable. Please visit another locatio. More

Too long of a wait time! This dealership location has lost my business. I came for an oil change, tire rotation, wheel balancing, and alignment. I’ve been here 3hrs. The timin This dealership location has lost my business. I came for an oil change, tire rotation, wheel balancing, and alignment. I’ve been here 3hrs. The timing is ridiculous! More

Service dept Seth is always friendly, professional and kind. He is honest about prices and repairs needed on my vehicle (s). He is also accurate about the time Seth is always friendly, professional and kind. He is honest about prices and repairs needed on my vehicle (s). He is also accurate about the time which will be needed for the repair; he almost always gets me out on time or even ahead of schedule. I have been working with 'Seth for several yrs. now and can honestly say that he is a pleasure to work with and that he makes going to the service dept. a pleasant experience. He is a real asset to Westshore Honda. More

Oil change It shouldn’t take 2 hours for an Oil Change if you have an appointment! There’s no communication from the staff of ETA on when your vehicle will be re It shouldn’t take 2 hours for an Oil Change if you have an appointment! There’s no communication from the staff of ETA on when your vehicle will be ready. More

Great service and communication. Went for a maintenance and was given honest advice and great service. Forgot to ask for something and I asked through the service text message and Mr Went for a maintenance and was given honest advice and great service. Forgot to ask for something and I asked through the service text message and Mr Seth Kalman helped without hesitation. Thank you. More