Westshore Honda - Service Center

I really hate this dealership! I have NEVER had a good experience here since I bought a 2019 Honda Civic Sport in 2022. First of all, I left the dealership with a WHITE car, got a I have NEVER had a good experience here since I bought a 2019 Honda Civic Sport in 2022. First of all, I left the dealership with a WHITE car, got a call a week later, and they said they gave me the WRONG CAR, and I had actually bought a BLACK car. I had to come back and return the car as it did not match what was listed on my registration. They also told me that I was driving a "stolen car" - which they had literally given me!!!! I come in about every 6 months for an oil change and I have never had my appointment be on time, no one pays attention when you walk in (especially as a young woman) and you have to literally flag someone down to check you in. Last week I went in for an oil change at 8AM, and chose the "complimentary ride" option, where someone will drive you where you need to be within 8 miles. I reminded the associate when I gave him my car keys that I needed a ride to work, and he told me to wait for someone to be available. An hour and a half went by with no ride, but I did see the same associate offer rides to other people in the same waiting room that had been there for 10 minutes. I ordered my own Uber and will NEVER be returning to this dealership. More

I have had my 23 Civic a little over a year and my go to advisor is Michael Hall. He has always been able to handle all my maintenance needs the most recent being a new steering rack. Even when I thought it advisor is Michael Hall. He has always been able to handle all my maintenance needs the most recent being a new steering rack. Even when I thought it might be nothing he had the techs look at it over again and we got the new part ordered. He is always so friendly and cares about my time and schedule. He will even schedule my appointments for me to save me time! Above all else he is looking out for me and has my best interests at heart. Often makes me feel like I'm his only client for the day even though I know he has a line of people he is servicing. If I'm getting my Civic serviced I will go out of my way to work with him and only him because he is the man! More

THIS PLACE IS A SCAM! ! This establishment is deceptive! I visited for an oil change, tire rotation, and a recall, but they charged me for tire rotation that was never per ! This establishment is deceptive! I visited for an oil change, tire rotation, and a recall, but they charged me for tire rotation that was never performed and provided false information. They neglected to fill the tires with the recommended pressure, a crucial part of the multi-point inspection that should be included in every oil change. This suggests they may not be conducting the multi-point inspection at all—a clear case of deception. Upon raising these concerns with the service advisor and manager, they claimed I needed to drive a few miles to update the pressure reading. However, even after covering 50 miles, there was no change. My repeated calls to Westshore Honda went unanswered, reflecting a lack of responsiveness. During my initial visit, my tire depth was deemed satisfactory, and there was no indication of needing new tires. However, within a week of my second visit (prompted by the tire pressure and rotation issues), my tires were suddenly declared unsafe, necessitating an immediate replacement. This rapid deterioration within a week is highly suspect and indicative of a scam. I strongly advise against choosing this establishment. More

Love my service rep Calef Torres Rodriguez was an outstanding costumer service. If you need any service on you car ask for Calef I highly recommend him. He goes beyond to helping his clients. Th outstanding costumer service. If you need any service on you car ask for Calef I highly recommend him. He goes beyond to helping his clients. Thanks you Calef ! More

Made an appointment for service, 9am, show up, started to go in to see service advisor Donald, told to stay in my car. When I was asked for my services name and advised it was Donald. Was told he would not go in to see service advisor Donald, told to stay in my car. When I was asked for my services name and advised it was Donald. Was told he would not be until 9:30. So another service advisor assisted me and took my information. He then said my car would not be taken in for service until at least 2 hours later and asked if that was okay, I said my appointment was for 9 am not 11 am. Too bad you will have to wait. Nope d out of that . Why make an appointment for a time and not be able to keep it? It the first problem with Westshore Honda, previously had a recall for fuel pump. Damaged door, service advisor would not even check it. Had a tire rotation and oil change, hubcap broken, $200 for a new hubcap I will never go back to any Morgan Company Care Sale businesses. More

Love my service rep Tony. He is always friendly and helpful. Recommend him for service at Westshore Honda He is always friendly and helpful. Recommend him for service at Westshore Honda More

I want to say thank you to kalef Torres for a amazing job he did taking care of my car excellent service he goes beyond to helping his clients and thank you westshore honda for a great hospitality of service he did taking care of my car excellent service he goes beyond to helping his clients and thank you westshore honda for a great hospitality of service you guys give. Will be recommending my family members to westshore honda. More

I had been a loyal customer since Honda Westshore used to be Kuhn Honda, so about 15 or 20 years. I have always owned Honda because I trusted Honda-made cars. Therefore, I have always trusted the Honda Kuhn/ be Kuhn Honda, so about 15 or 20 years. I have always owned Honda because I trusted Honda-made cars. Therefore, I have always trusted the Honda Kuhn/Westshore dealership for all car maintenance, even for my family's non-Honda-made cars. However, my recent few visits have been an eye-opener, very disappointing, and concerning. 1) Repair Order/Ref #: 87095 - In my 2021 visit, I needed both rear liftgate lifts support replaced under the manufacture's warranty; however, the technician installed them upside down. I am no car expert, but I told both technician and the adviser (MICHAEL C CHIRICHELLO) that these are installed upside down, but they both insisted that I am wrong; I had shown them pictures and finally until I happened to find the exact same model parked right next to my car; only then they agreed to fix it. If I had not noticed this, I would have to pay out of pocket to get these replaced because of a lack of technician/adviser competence. This issue I decided not to report it to anyone since it is a minor issue. I am just now mentioning it because on my last visit which is today something similar reoccurred. 2) Repair Order/Ref #: 119518 - On Dec 30th, 2021 I went in for a simple oil change and tire rotation, and I was advised by an adviser named John Gillespie that transmission fluid flush service is also due per milage. I like to keep up with my car maintenance according to Honda guidelines as much as possible; therefore, I happily agreed. When I got the car back with the paperwork, it stated I have Non-CVT transmission; therefore, it needs Non-CVT transmission fluid. I quickly pointed out to Mike AKA John and said Wait! this is incorrect, I have a CVT transmission on my 2018 CRV LX; I was again dismissed with a statement that you do not have CVT transmission according to your VIN#5J6RW5H38JL001506. I asked many times are you sure because I was very sure that it does have a CVT transmission because I bought this brand new from Honda Wesley Chapel dealership and I knew what I had bought. I was expecting Mike AKA John to at least review this again or recheck or do some sort of investigation, but instead, I was told if I can prove that it has CVT transmission then I should come back. I left the dealership all puzzled and afraid because I had no idea, what impact Non-CVT transmission fluid would do on a CVT transmission; then I called the Honda Wesley Chapel dealership and spoke to an adviser named Teddy; after I explained my dilemma, she immediately looked-up my VIN# and confirmed that I do have CVT transmission, then she went and looked up on another system to make sure she is giving me accurate information. This is called TRUE customer service, where I am not even their customer, they are willing to assist and satisfy me above and beyond. I drove back to your dealership and spoke to Mike AKA John again that I have confirmed with another Honda dealer that I have a CVT transmission, yet again he denied me; then finally, he called someone maybe his manager to prove that I am wrong, he put him on speakerphone but Mike was shocked when the voice on the phone also confirmed I have CVT transmission and whatever the part# on CVT Fluid matches on the paperwork but the same paperwork also stated I have non CVT transmission. I had left the dealership in shock that how can a Honda dealership make that kind of mistake and poor judgment, plus not do anything to rectify it. Right now, I and my wife do not even believe which transmission fluid is in our car. All we know is we may have the wrong transmission fluid which I was told by MICHAEL C CHIRICHELLO will completely damage our car transmission; then who is going to pay to fix or replace our transmission. We are not even sure if it is even safe to drive the car with our kids. I am very very disappointed with your dealership service and the consistently poor quality of your service department. I ultimately got a transmission fluid elsewhere out of my pocket. I had sent the above complaint to so-called GM Mark Schols using their own website https://www.westshorehonda.com/talk-to-the-dealer but no one ever contacted me back and until now, I was so disgusted with them that I didn't even want to waste my time leaving reviews. If possible, stay away from this place, I have known them for over 15 years, but since they have rebranded from Honda Kuhn, their service and customer service have completely gone down the drain. Even though I live close, I will now take my car to the Wesley Chapel Honda dealer. More