Weston Volvo - Service Center

Terrible Service Advisor Hello, On 02/17/2017 I had a Very Bad Experience with the Weston Volvo service department Again!. I stopped coming here several years ago for major s Hello, On 02/17/2017 I had a Very Bad Experience with the Weston Volvo service department Again!. I stopped coming here several years ago for major service when I was told by Marty the Service Advisor that my transmission needed to be "REPLACED". I was scared when he quoted me Several Thousands!. I asked him if it was my engine and he said NO it was definitely my transmission. I almost signed it in but got cold feet and brought it home and called my previous service shop at Deel Volvo of Coral Gables. They told me over the phone it sounds like an engine problem. To my surprise on the same day they told me it was my coils!. I was charged several hundred dollars compared to Several Thousands. I came back and showed the service department my paperwork and swore no more repairs for them. In time I started going to Margate Volvo. It was always a great experience but now they changed to a Lincoln dealership. So today I went to my appointment for an oil change at Weston Volvo. As soon as I got out of my car I went to Luis the service advisor and held out my hand and said hello Luis, haven't seen you in a long time. First he wouldn't even shake my hand and then answered "That's A Good Thing". I was enraged with his remark and gestures!. I was going to go straight to Joe the Service Manager but thought it would be better to continue the experience and submit a review. I then went to Adam another service advisor and had the best experience I've ever had here. He was courteous and very knowledgeable. I got my oil changed and had some bulbs replaced. Maybe if Weston Volvo hires more people like Adam, I won't have to go all the way to Coral Gables to have my Dependable Volvo serviced!. Thank you, A. B. Jr. More

5 Star Experience! If you are looking for quality, ask for Pedro! I visited the dealership regarding a service issue with my vehicle. Pedro Gonzalez was extremely attent If you are looking for quality, ask for Pedro! I visited the dealership regarding a service issue with my vehicle. Pedro Gonzalez was extremely attentive and helped resolve the issue efficiently. Definitely a great experience! I wish I could give a rating higher than 5 stars! More

Love, love, love Volvo! Love the service, quality of work, information and always the fact that everyone makes you feel important. I trust their advise and ask for it when in Love the service, quality of work, information and always the fact that everyone makes you feel important. I trust their advise and ask for it when in doubt. I don't live close to the dealership anymore but I definitively go to them instead of looking for a closer one to home. More

Weston Volvo is AWESOME!! Excellent customer service!! I bought my S40 Volvo in 2012 and I keep driving back for all service and repairs! Joe Mariner knows how to treat his customers with excellent standar I bought my S40 Volvo in 2012 and I keep driving back for all service and repairs! Joe Mariner knows how to treat his customers with excellent standards. I went in for an oil change and my car was washed - not only outside but vacuumed and dusted inside! Who can ask for anything more :-) My car was delivered in timely manner too!!! More

very good People are very nice and friendly and always helpful especially Danny Paulino.. he has helped us get the best deals in our last two cars.. we Will con People are very nice and friendly and always helpful especially Danny Paulino.. he has helped us get the best deals in our last two cars.. we Will continue working with him in the future. More

Worst customer service. The worst customer service for service my Volvo is Weston Volvo. They really do not care about the customers or know how to treat or act around a cust The worst customer service for service my Volvo is Weston Volvo. They really do not care about the customers or know how to treat or act around a customer. More