Westlie Ford
Washougal, WA
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I arrived early and they got me right in. Staff is professional, courteous and friendly. I was updated throughout so knew when my vehicle would be ready. Staff is professional, courteous and friendly. I was updated throughout so knew when my vehicle would be ready. More
I paid Westlie Ford $388 to change 4 halogen bulbs on a 2018 Ford Fusion Hybrid. I supplied two H11 bulbs and they charged $50/each for 2xH9 bulbs that retail fior $20 O’Reilly’s (where they bought them) 2018 Ford Fusion Hybrid. I supplied two H11 bulbs and they charged $50/each for 2xH9 bulbs that retail fior $20 O’Reilly’s (where they bought them) and $15/each at most retailers. They charged another $46 in shop supplies (on 4 bulbs?) and said they charge a 3% fee unless payment is by cash/debit (also not disclosed). They refunded the $46.69 for “Shop Fees” and felt they were doing me a favor. I feel otherwise: if it’s not disclosed in the quote, it shouldn’t be on the invoice. Not unless the scope of work changed. Changing 4 lightbulbs cost $341.69 (including their 150% markup on halogen bulbs). It’s a shoulder shrug for the dealer and price gouging to me. Imagine what 4 spark plugs, or a sensor, will cost. More
I have akways been treated well at Westlies. No constant up selling like Vancouver Ford, the reason I will no longer do business at Vancouver Ford. The Westlie team is always professional and No constant up selling like Vancouver Ford, the reason I will no longer do business at Vancouver Ford. The Westlie team is always professional and I highly recommed them. More

