Westgate Chrysler Jeep Dodge RAM - Service Center

Waisted morning! I schedule an appointment 2 weeks out to have my vehicle repaired for a major recall on rear suspension. I had to make special arrangements to have my I schedule an appointment 2 weeks out to have my vehicle repaired for a major recall on rear suspension. I had to make special arrangements to have my husband drop me off at 9:45am only to be called back 25 minutes later to be told that the parts were not in stock. As a result I had to return to the dealership to pick up my vehicle and wa told that there was a waiting list in excess of 2500 vehicles waiting for the same parts and that I would be contacted as soon as they were available. With a waiting list that long I would imagine that the service representative that scheduled my appointment would have been aware of the delay and not have scheduled my vehicle to be repaired. More

Service my SUV I had a real problem to come up with my SUV, The service department was completely book up. Service Adviser knew I should not drive my SUV until repai I had a real problem to come up with my SUV, The service department was completely book up. Service Adviser knew I should not drive my SUV until repairs was done. Service Adviser got my SUV in for the repairs ASAP. I trust my vehicle with Westgate service department for all of my services. More

Hassan was great to work with I really liked my first experience with the service department. I had an issue with a side panel and Hassan had fixed it fixed in a timely fashion and I really liked my first experience with the service department. I had an issue with a side panel and Hassan had fixed it fixed in a timely fashion and was very friendly and knowledgeable. Really liked working with him. More

Recalls completed I scheduled an appointment to perform a recall service about 2-3 weeks in advance. During the interim another safety recall was announced. I dropped o I scheduled an appointment to perform a recall service about 2-3 weeks in advance. During the interim another safety recall was announced. I dropped off my vehicle mid afternoon the day before the scheduled appointment. Received a phone just before closing that the work for both recalls was completed and the vehicle was ready for pickup. Was offered a free car wash. All work performed was completed ahead of schedule. Service personnel are always responsive and pleasant. Would have rated 5 stars if they could improve their telephone response. Very difficult to get through to speak to someone. More

Customer Sat - MBlood Drop off for oil change. A courteous greeting and the Services team took care of a future service during this visit and made non pressured recommendat Drop off for oil change. A courteous greeting and the Services team took care of a future service during this visit and made non pressured recommendation. Thank you Hassan. More

Issue Arose but Service Team Stepped Up I used one of my prepaid oil change options on 08/06/18. The tech broke my O-ring and I didn’t realize it until my car started smoking 10 minutes afte I used one of my prepaid oil change options on 08/06/18. The tech broke my O-ring and I didn’t realize it until my car started smoking 10 minutes after leaving. I called the service dept and they dispatched a loaner car immediately. The issue was resolved the next morning & my car was returned after the issue was corrected. I do hope I’m credited the oil change back since it wasn’t done correctly! More

oil change The express service was very quick and efficient. Everyone was nice and friendly and made me feel like I was getting "SPECIAL SERVICE" just for me. The express service was very quick and efficient. Everyone was nice and friendly and made me feel like I was getting "SPECIAL SERVICE" just for me. More

The services I got from Westgate is excellent, the services Amazing staffs, great services very fast, my experience there has been awesome, Ms Holly has been amazing, the staffs welcome you with smiles on there Amazing staffs, great services very fast, my experience there has been awesome, Ms Holly has been amazing, the staffs welcome you with smiles on there faces More

OttoRam Fast, friendly & correct! Called when done. Got a free car wash. I felt like the service team was working for me. All around good experience. Fast, friendly & correct! Called when done. Got a free car wash. I felt like the service team was working for me. All around good experience. More

MY EXPERIENCE WITH WESTGATE SERVICE CENTER WAS EXCELLENT. THEY GIVE VERY GOOD SERVICE AND IS VERY QUICK IN DOING SO. I WILL TELL MY FRIENDS AND FAMILY, THE NEXT TI WITH WESTGATE SERVICE CENTER WAS EXCELLENT. THEY GIVE VERY GOOD SERVICE AND IS VERY QUICK IN DOING SO. I WILL TELL MY FRIENDS AND FAMILY, THE NEXT TIME THEY NEED TO PURCHASE A NEW VEHICLE THE BEST PLACE TO GO WOULD BE AT WESTGATE CHRYSLER JEEP DODGE RAM. THE STAFF AND SALES PEOPLE ARE VERY FRIENDLY. More