Westgate Chrysler Jeep Dodge RAM - Service Center

trade in is still not paid off. i never received ny tag. collision REFUSED to replace my bumper even though insurance was paing for it. its been a month and my trade in is still not paid off. never receive collision REFUSED to replace my bumper even though insurance was paing for it. its been a month and my trade in is still not paid off. never received a tag. my salesman was helpful but there are poor systems in place. More

Jeep Wrangler-addition of hitch and back up camera I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the deal himself, instead of the sales lady I had. At the sale he promised that he had added a backup camera "for free". This was repeated several times during the sale negotiation. In September, I decided to schedule the installation plus made a request for a hitch and wiring to be installed if possible to be completed by the 27th. I assumed that my information for the new Jeep had been made to their records. This was not true, but was fixed during the maintenance time request (Wednesday the 12, 10:30am). I then found out that the backup camera needed a part they didn't have in store (shouldn't this have been checked before scheduling?). I have called several times and found out that the vender didn't even have the part yet. This is incredibly frustrating as I have both lost work time trying to find a way to my job (I wasn't offered a rental car, which is also part of my maintenance agreement), and I feel that it's completely unreasonable to have to wait this long for a part that should have been ordered first. More

Prompt response, no run around I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a t I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a timely manner. More

Service for a Recall I just leased a vehicle that ended up having a recall on it. The service department was very flexible in making sure my car was serviced so I didn't h I just leased a vehicle that ended up having a recall on it. The service department was very flexible in making sure my car was serviced so I didn't have to wait several months for an appointment. They even finished the work in half of the time they originally told me. More

Top Dealership on the east coast Best dealership I’ve ever been to in 40 years. Go see Ramon for new cars and Fernando for service. You love working with them Best dealership I’ve ever been to in 40 years. Go see Ramon for new cars and Fernando for service. You love working with them More

Customer service needs some help Just adding to the previous review I posted... I forgot to mention that not only did I just purchase a $22,000 vehicle from them, but they sent us awa Just adding to the previous review I posted... I forgot to mention that not only did I just purchase a $22,000 vehicle from them, but they sent us away in it on 1/4 TANK OF GAS! I have NEVER bought a new vehicle where they did not fill it up with gas for you before you drove it off the lot! Our experience was bad on SO many levels, it was just very disappointing to say the least. More

Good experience! Took my 2018 wrangler JK in to have the noise on my drivers seat inspected. The shop was busy and apparently the entire seat would need to be removed Took my 2018 wrangler JK in to have the noise on my drivers seat inspected. The shop was busy and apparently the entire seat would need to be removed to have the problem evaluated. I agreed to leave the vehicle to avoid spending my day in the waiting area. I was called back later that afternoon and was told that the vehicle would not be ready until the following day. Paul the associate kept me updated and had the vehicle ready with the issue resolved by early afternoon the following day. More

Excellent service customer service and service personnel were very helpful and service guy explained me my 2015 dodge caravan tire issue in detail but very siimple way customer service and service personnel were very helpful and service guy explained me my 2015 dodge caravan tire issue in detail but very siimple way More

Diesel truck service The diesel mechanic is awesome. He knows what our truck needs even at 17 years old and 229,000plus miles. Thank you for a great job done. The diesel mechanic is awesome. He knows what our truck needs even at 17 years old and 229,000plus miles. Thank you for a great job done. More