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Westgate Chrysler Jeep Dodge RAM - Service Center
Raleigh, NC
111 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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111 Reviews of Westgate Chrysler Jeep Dodge RAM - Service Center
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September 15, 2018
Prompt response, no run around I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a t I purchased my 2013 dodge journey about 2 months ago, check engine light came on. I made a call to John Duffy and it was promptly taken care of on a timely manner. More
by JOHNKALU.JK
Verified CustomerEmployees Worked With
John Duffy
September 05, 2018
Service for a Recall I just leased a vehicle that ended up having a recall on it. The service department was very flexible in making sure my car was serviced so I didn't h I just leased a vehicle that ended up having a recall on it. The service department was very flexible in making sure my car was serviced so I didn't have to wait several months for an appointment. They even finished the work in half of the time they originally told me. More
by CAERHARDT14
Employees Worked With
Hassan
August 28, 2018
Top Dealership on the east coast Best dealership I’ve ever been to in 40 years. Go see Ramon for new cars and Fernando for service. You love working with them Best dealership I’ve ever been to in 40 years. Go see Ramon for new cars and Fernando for service. You love working with them More
by Dasher
Employees Worked With
Ramon Gavilan
August 27, 2018
Customer service needs some help Just adding to the previous review I posted... I forgot to mention that not only did I just purchase a $22,000 vehicle from them, but they sent us awa Just adding to the previous review I posted... I forgot to mention that not only did I just purchase a $22,000 vehicle from them, but they sent us away in it on 1/4 TANK OF GAS! I have NEVER bought a new vehicle where they did not fill it up with gas for you before you drove it off the lot! Our experience was bad on SO many levels, it was just very disappointing to say the least. More
by KLL17
August 19, 2018
Good experience! Took my 2018 wrangler JK in to have the noise on my drivers seat inspected. The shop was busy and apparently the entire seat would need to be removed Took my 2018 wrangler JK in to have the noise on my drivers seat inspected. The shop was busy and apparently the entire seat would need to be removed to have the problem evaluated. I agreed to leave the vehicle to avoid spending my day in the waiting area. I was called back later that afternoon and was told that the vehicle would not be ready until the following day. Paul the associate kept me updated and had the vehicle ready with the issue resolved by early afternoon the following day. More
by lquin320
Employees Worked With
Paul
August 16, 2018
Bad service Department! Great Sales Team! The most recent experience was with the service department. I was charged for a service that was not provided. Not honest! I showed the service lady The most recent experience was with the service department. I was charged for a service that was not provided. Not honest! I showed the service lady where I was charged for a rotation that was not done but she said they had to charge me because that was the policy. I told her I was not charged the last visit. She proceeded to pull up a visit prior to the most recent one and show me on the screen. I felt that she knew that wasn't the most recent visit but figured I was not looking at the dates of service. When I called her out, she then said they was suppose to charge me but did not. Anyway I felt this encounter made me feel a little different about Westgate. I was in the process of considering purchasing another automobile from Westgate but not NOW! More
by ronnie.williams
August 16, 2018
Excellent service customer service and service personnel were very helpful and service guy explained me my 2015 dodge caravan tire issue in detail but very siimple way customer service and service personnel were very helpful and service guy explained me my 2015 dodge caravan tire issue in detail but very siimple way More
by inti1107
Employees Worked With
Don’t remember names
August 13, 2018
Diesel truck service The diesel mechanic is awesome. He knows what our truck needs even at 17 years old and 229,000plus miles. Thank you for a great job done. The diesel mechanic is awesome. He knows what our truck needs even at 17 years old and 229,000plus miles. Thank you for a great job done. More
by Cajun
Employees Worked With
Hassan and mechanic
August 13, 2018
Follow-Up My car was at the collision center for a month. I called numerous times to coordinate a service appointment because of the distance and time it would My car was at the collision center for a month. I called numerous times to coordinate a service appointment because of the distance and time it would take to get there again. I picked up my vehicle to notice nothing had been done. They did get an oil change that resulted in my rim being nicked and then I never got the stow away checked and the recalls done. When I called numerous times to make sure it was done I was told it was handled. More
by JADELL.HAWKS
Employees Worked With
Do not know the man's name but a Hispanic man with glasses in sales was the best person in the sales department! He helped and listened even when I was beyond frustrated!
August 13, 2018
very unhappy did not do all they were supposed to do.dont know if tires were even rotated as tire pressure was the same when I left as when I arrived there.was tol did not do all they were supposed to do.dont know if tires were even rotated as tire pressure was the same when I left as when I arrived there.was told to drive 100 miles and then tire pressure would change.sounds like they think I am not very bright!!!!!very unhappy with visit!!!!! More
by ksimmons41
Employees Worked With
cory in sales and kim in reception
