Westgate Chrysler Jeep Dodge RAM - Service Center

Deception and Negligence On Tuesday, September 3rd, 2019 I dropped off my vehicle to have my oil cooler/filter assembly replaced due to a oil leak - which is a known issue on On Tuesday, September 3rd, 2019 I dropped off my vehicle to have my oil cooler/filter assembly replaced due to a oil leak - which is a known issue on my make/model. On Saturday, September 7th, I picked the vehicle up and the vehicle's battery was dead, due to other unrelated circumstances. Upon starting up the vehicle from jumpers, I noticed the entire coolant reservoir was completely empty. The coolant does need to be drained to replace the oil cooler/filter assembly (problem #1). The coolant is vital to the engine as it helps reject heat away from the engine as it produces it. Without this coolant, the engine can overheat causing permanent damage or severely shorten the life of the engine. I went back in to the service advisor, Kim in this case, who then claimed they never needed to touch the coolant for this repair, but they would pull the vehicle into the garage to see what was going on. Luckily, the same technician that completed the repair was also there Saturday (9/7/19) - which he was following up on as well. About 20 minutes later, Kim came back and claimed there was some coolant in the reservoir (because she saw it), but they filled me up as a courtesy. Additionally, she (Kim) repeatedly stated that there was no leak - which I was never inquiring about, and this raised several red flags. I ended up still taking the vehicle as I needed it to run personal errands, but asked for the service managers information (Jerry). Before leaving the parking lot, I took pictures of the the coolant level (which was filled up the bare minimum), the mileage on the vehicle, and the area that was originally leaking (and was STILL leaking as I could see oil pooling in the engine area, yet Kim claimed it wasn't). During that evening, I pulled my dash camera footage (from the above events) to see what was really going on in the background. When they had to start the vehicle back up, they popped the hood and I have video of the technician and Kim used a flashlight to inspect deep into the engine for coolant (although they had claimed there was coolant in the reservoir tank, which should be easily visible). They eventually brought the vehicle into the shop and began looking under the hood again. Another technician was called over and filled up the coolant reservoir tank. That evening, after running errands, I had to ADD two additional quarts to get the coolant reservoir back to the minimum fill line - where they filled it to. While the original technician began to look in the area where the oil leak originally occurred and must have noticed it was still leaking. My dash camera footage clearly shows Kim and the technician stuffing a shop towel into the engine bay to soak up this oil from the leak - effectively covering up their faulty repair (problem #2). With this evidence, I checked further video since when the vehicle was in their possession - it turns out there was so much more. After the repair, I have video confirmation of them never replacing the coolant in the engine, however the technician also took the car for a test drive to ensure the repair eliminated the leak. They ended up driving the vehicle for over 30 minutes across 17 miles (using time stamp and mileage information) with no coolant in the vehicle and never checked the engine bay again for confirmation of no leak (problem #3). The dash camera footage also reveals that during this test drive, the technician drove my vehicle 88 mph in a 70 mph highway, and passed several speed limit signs (problem #4). With this information, I was completely dumbfounded that the dealership had committed severe negligence. I had subsequent interactions with the service manager (Jerry) and his manager (Ray), however they still fail to hold any accountability regarding their negligence, lying, manipulation, and accusing me of attempting to exploit them. As of 10/3, this is still an open issue and there has been zero resolution. With this all in mind, this is my first and last trip to Westgate Dodge. More

Service Department I visit this dealership often for service on my 2006 Pacifica and was very pleased to see that one of your advisors was back working for you. She had I visit this dealership often for service on my 2006 Pacifica and was very pleased to see that one of your advisors was back working for you. She had been gone for several months and I was glad to see her finally back. Do not know why she left and that is not important but don't let her slip away from you again. Her name is Kim and she is so pleasant and helpful with my cars needs. Her knowledge is good on what it needs and if I have questions she is quick to answer or get the answer I need. I have not seen this in a lot of the advisors you have had there in the past so you have made me happy by bringing her back. More

very bad service Bought my 2015 scat at sport durst in Durham I only live 1.8 miles from westgate. i wrote a review earlier this is added info. Not only was the wait e Bought my 2015 scat at sport durst in Durham I only live 1.8 miles from westgate. i wrote a review earlier this is added info. Not only was the wait exessively long for a "express oil change and rotation but I watched my car be driven out and parked hen my keys and paper be given to a service man at the computer I stood up thinking they would call me soon. he and another coworker was at the computer 20 mins later another service man came out and asked if i needed help I told him the other man had my paper and keys,,,he went and spoke to him but the man and ladyy still was at the computer I went out and stood there they were on carmax and car guru! It took another 15 minutes to get my bill and then it was 130.00 for an oil change and tire rotation NOT what I was verbally quoted. When I asked he said well you have a scat and that takes special oil, I said Sport Durst Never charges me over 79.00!! He then said well probably cause you bought it there! What an experience! I was looking to upgrade in another year to a hellcat But IT WONT BE HERE Ill go back to Sport Durst! More

Marquise D “Marquise D.” Was an amazing salesman. He did everything he could to help me get the truck i wanted. It was a long 6 hour process but he made it happe “Marquise D.” Was an amazing salesman. He did everything he could to help me get the truck i wanted. It was a long 6 hour process but he made it happen. If i had to go through the process again he would be the salesman i want to help me out again..GIVE HIM A RAISE!! More

VERY poor communication when work needs done twice I've had to take our "new" van in for service due to recalls and "check engine lights". Neither time did we ask or they tell us how long it wou twice I've had to take our "new" van in for service due to recalls and "check engine lights". Neither time did we ask or they tell us how long it would take prior to arriving. The first time i waited 2-3 hours, they told me I couldn't get a loaner since it was not 24 hours out?? Had I known how long up front I would have booked one. Second time when we arrived they told us it would take 3-4 hours. We came back 4 1/2 hours later to find out they hadn't even looked at it yet, despite having an appointment, and said it might not be ready that day. I demanded a loaner and they were gracious enough to let me have one. Longer story short, it will be 2 more days before it is ready?? Make sure you Ask, Ask, Ask about the service time and demand an end time before you take your car in for service, whether it's new or not! More

They don't care I have been dealing with this service center for over three years now. It is always a struggle to get anything done with the warranty. The one time I I have been dealing with this service center for over three years now. It is always a struggle to get anything done with the warranty. The one time I did get something done with the warranty it took nearly two weeks to complete the process. Yesterday I bring my car in for the 100 thousand miles check. They did not return any of my text and did not call until just before the shop closed, I forgot to mention I dropped the car off at 8. They did nothing pertaining to the 100 thousand miles check and did not fix the tire that I asked them to. I wake up the next morning to a flat tire, so the trip I planned is delayed. Worst service for a dealership!!! More

Upgrade. Upgraded my 17 charger to a 19 charger scat pack. This is the car i initially wanted and with the help of a very professional saleswoman named Silvia Upgraded my 17 charger to a 19 charger scat pack. This is the car i initially wanted and with the help of a very professional saleswoman named Silvia Bagley...i was able to get approved and the new addition will arrive soon. Great job...!! More

Great Service Department Very happy with the Service department. Great professionals, great service. Will be taking my Dodge back for any future service needs. Very nice wai Very happy with the Service department. Great professionals, great service. Will be taking my Dodge back for any future service needs. Very nice waiting area as well. More

trade in is still not paid off. i never received ny tag. collision REFUSED to replace my bumper even though insurance was paing for it. its been a month and my trade in is still not paid off. never receive collision REFUSED to replace my bumper even though insurance was paing for it. its been a month and my trade in is still not paid off. never received a tag. my salesman was helpful but there are poor systems in place. More

Jeep Wrangler-addition of hitch and back up camera I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the I bought a 2018 jeep wrangler in April at this dealership. This in itself was an experience as I felt the manager Charlie was over eager to make the deal himself, instead of the sales lady I had. At the sale he promised that he had added a backup camera "for free". This was repeated several times during the sale negotiation. In September, I decided to schedule the installation plus made a request for a hitch and wiring to be installed if possible to be completed by the 27th. I assumed that my information for the new Jeep had been made to their records. This was not true, but was fixed during the maintenance time request (Wednesday the 12, 10:30am). I then found out that the backup camera needed a part they didn't have in store (shouldn't this have been checked before scheduling?). I have called several times and found out that the vender didn't even have the part yet. This is incredibly frustrating as I have both lost work time trying to find a way to my job (I wasn't offered a rental car, which is also part of my maintenance agreement), and I feel that it's completely unreasonable to have to wait this long for a part that should have been ordered first. More