Westgate Chrysler Jeep Dodge RAM - Service Center

Thank you for the kindness shown me on my recent visit. My problem was solved. Thanks for your help. My problem was solved. Thanks for your help. More

Thomas (Tom) was excellent and quick. Very satisfied with my service. Everything I asked for he took care of. Very satisfied with my service. Everything I asked for he took care of. More

Expedient and courteous. Employees are very pleasant and knowledgeable. Facility is welcoming and efficient. Highly recommend Employees are very pleasant and knowledgeable. Facility is welcoming and efficient. Highly recommend More

I was so happy they got me in before my drive to the beach and had my problem fixed in record time. beach and had my problem fixed in record time. More

Brought my car in Saturday morning For oil change and check engine light Curtis got me right in Very good customer service check engine light Curtis got me right in Very good customer service More

Great service and professional staff are what you'll find at Westgate Ram of Wake Forest. I would recommend getting your Ram truck serviced by this team. at Westgate Ram of Wake Forest. I would recommend getting your Ram truck serviced by this team. More

Tiffany was great, she kept me informed of the status of the repairs of my car and when she off another service rep contacted me with any issues. the repairs of my car and when she off another service rep contacted me with any issues. More

I don't normally leave reviews but my experience at this dealership has been so awful, if I can save one person from going through it, I will. We bought a 2019 Jeep Cherokee from them brand new in August 20 dealership has been so awful, if I can save one person from going through it, I will. We bought a 2019 Jeep Cherokee from them brand new in August 2019. We were sold all of the warranties and were told everything was covered except for paint for 100,000 miles. We have only ever taken our Jeep back to this dealership for service. At an oil change/tire rotation appointment our Jeep was stuck on the lift for 1.5-2 hrs. They didn't even do the tire rotation when they got the car down off the lift. The next time we took our Jeep in for an oil change we were told that the oil cap had to be replaced and we had to pay for it because they couldn't have possibly caused the damage and it looked like we had taken it elsewhere 🙄. I needed to get the tires replaced and they couldn't get me an appointment for a month. I bought 2 used tires elsewhere to get me through until I could get the new tires. When I showed up to have the used tires put on the wheel lock key was no where to be found and when I went to the dealership they told me I was going to have to pay to replace the wheel locks. But they swore they would never sell me a Jeep without the key and it couldn't be their fault the wheel lock was missing even though I had never taken it anywhere else. Around the beginning of February this year, my Jeep started having issues starting. I called to make an appointment and again was told it would be a month. My Jeep completely died before the month was up. And after a day of arguing back and forth they eventually got someone to tow it. I was told it was the battery and that it wasn't under warranty any more so I had to pay $400 for a new battery. One week later, the check engine light was back on and all of the problems started again. A week of calling them 2-3 times a day and I finally got the assistant service manager on the phone. She finally told me I could bring my Jeep there today, Monday 4/11. So, after picking my child up from school I took my Jeep there to drop it off. The assistant service manager told me I was going to have to pay a diagnosis fee because it was probably my gas cap. My Jeep doesn't have a gas cap. She then began to yell at me and told me, "You're lucky I don't want to go to jail today. Fat xxxxx!" I don't know what kind of service they think that is but for me, it's unacceptable. I do not accept being treated this way. I have spoken with the service director but have not yet seen any action taken. I am going to be getting rid of this Jeep as soon as I can and will never use Westgate again. More

Had me in and out in less than an hour for a NC inspection. Very nice! inspection. Very nice! More

Good clean service, need more manpower to avoid long waits and the coffee maker will be great. waits and the coffee maker will be great. More