Westgate Chrysler Jeep Dodge RAM - Service Center

I purchased a car new and my first experience with service has been horrible. I had to initiate constant follow ups & open a case with Dodge to get prompt resolution. All said and done, the work per service has been horrible. I had to initiate constant follow ups & open a case with Dodge to get prompt resolution. All said and done, the work performed was done well (albeit from a 3rd party). I won't go into a long writeup of everything that has transpired over the past 2 months as there were multiple fumbles. The net net is that you will not feel like you are a valued customer, the left hand does not know what the right hand is doing, you will have to chase them and be prepared for non-call backs and missed commitments. My first oil change is "free" as part of my purchase however I will not be going back. I guess I am lucky that this was not a more serious problem. More

Do not take your vehicle into this place for service! I took both my dodge challenger and Ram 1500 in for service back in October 2023. My Challenger needed a battery, however after I received the ca I took both my dodge challenger and Ram 1500 in for service back in October 2023. My Challenger needed a battery, however after I received the car back my dashboard lit up with all kind of warning lights. After 2 months they were unable to correctly diagnose and fix the issue. In February after frustration I took the car to another Dealer in Durham and within a week they diagnosed the issue as being a loose ground wire likely caused by whomever replaced the battery. The dodge Ram was taken in the same week for what I thought was a bad clutch. They diagnosed the issue as a bad clutch, ordered the parts tat came in in January and the have yet to schedule my truck in for service 4 months after the parts came in. After placing weekly chasing phone calls(Often with no return phonecalls) and being told I would be scheduled the following week on and on I went to the drastic measure of having the truck towed to the same dealer in Durham and a 2 days later they diagnosed the issue as an oil pan leak and stated that I didn't need a clutch that I was about to pay for at Westgate. Take your vehicle to this shop at your own peril. More

BUYER BEWARE. As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefi As soon as you purchase all customer service goes out the window. Late last year they announced in order to continue getting Westgate for Life benefits that were promised during purchase we had to get “dealer recommended services” completed at the dealer’s servicing shop. They give you a list of things to complete with a PRICE NEXT TO EACH ITEM. This part is important. They provide the exact price to you. When you get the service done the price they charge you is completely different from the list they give you with prices! I’ve reached out to them repeatedly and the service advisor refuses to pick up the phone or give callbacks. I call the service desk and they claim a manager will reach out. No outreach. I ask online for a callback set up and no call is provided. They are overcharging despite giving out a list with prices and refuse to own up to it. If this were truly an innocent mistake they would have made an effort to explain themselves. Take their silence as a warning. More

The customer service here, specifically in the service department has been terrible. Numerous times I have called to make an appointment and I am left on hold for several minutes; two occasions I waited f department has been terrible. Numerous times I have called to make an appointment and I am left on hold for several minutes; two occasions I waited for over 10 minutes until anyone even answered the phone. Last week on 4/18 I had an appointment for a tire rotation and oil change. I dropped my car at 9am, I also noted that I had been hearing some squeaking on bumps. At then end of 4/18, I still had not heard if my service had been completed. I called numerous times — no one would answer. Finally, I got someone on the phone who said my service advisor was away from the desk and that they were the only person who can give me an update. That was incredibly frustrating. They would not give any update whatsoever. On day two, I still hadn't heard anything. I was very upset by this point because I had a death in the family and needed to drive out of state to Pennsylvania. I called several times. I sat on hold for so long at one point the call disconnected. I called again and again and never got an update. By the end of the second day I received a call from a service advisor who was not the one assigned. She updated me that my car's oil change and tire rotation was completed but that I needed new front struts and that it would cost $1,300. I was shocked because my Grand Cherokee has only 23,000 miles on it, primarily highway. I asked why it would need this, and I was again not given an answer. Of note, I also have a Certified Pre-Owned warranty that would cover this expense. The service advisor said she didn't know but that by the time I came to get my car they could tell me everything. When I arrived, she shared that the they still did not have an answer — zero reasoning — as to why I would need brand new struts. I was exhausted by this point so I was ready to just leave the dealership. Then the service advisor asks where I purchased my car, which was Virginia. She then verbatim said, "oh! That's probably why. Sometimes when you buy a car in the north and bring it down south, that can make the metal kind of bad." What an absolutely uneducated and absurd statement. These are the service experts??? It's now a week later and I still don't have any answers. All I know is that my new, warranty-covered suspension allegedly arrives on 5/23. I have tried to call both the general manager and service manager and gotten nowhere but voicemails without any name on them. Can't find an email address either. More