Westgate Chrysler Jeep Dodge RAM

1st time vehicle purchase for my son I recently assisted my son with his first vehicle purchase. After failed attempts at Hendrick Dodge we made a site visit to Westgate after business I recently assisted my son with his first vehicle purchase. After failed attempts at Hendrick Dodge we made a site visit to Westgate after business hours to view their vehicles. After finding his vehicle of choice I made contact with Richard Grizzard via the internet. He was prompt in answering all of my questions pertaining to the vehicle. On the day of the visit to the dealership I was skeptical about the interaction and expected the ole bait and switch tactic or unannounced fees. It never happened. Richard was true to his word and spent a lot of his time guiding my son through the purchase. I would highly recommend Richard if you are looking to purchase. Now the rest of the story - Once cleaned and ready for delivery very minor damage was observed on the trunk. Additional damage was found on the front fender. The General Manager told me he would personally take the vehicle for repair and guaranteed my satisfaction - Two days later he was true to his word and the vehicle was repaired with no body work or paint. applied. My son loves the vehicle so we are satisfied. Be ready for pressure about extended warranty it will come but Garret Edens was professional explaining the program. Westgate Dodge delivered on their word when I expected and was prepared for the opposite. More

Stay away from this dealer I bought a used vehicle from westgate dodge two months ago. It has been in their shop for one of the two months( yes that's right a WHOLE month). I WI I bought a used vehicle from westgate dodge two months ago. It has been in their shop for one of the two months( yes that's right a WHOLE month). I WILL NEVER deal with these people again. They sell you a vehicle quick but good luck ever getting service. They do not return calls well. Going to the dealership is a major mistake I learned the hard way. I'm still having problems. They had it 3 weeks the first time and returned it to me with parts missing and more parts not fastened down I have never seen more incompetence in my life. More

Amazing Staff and Selection This was my first time buying a car so I was a little nervous. I had spent weeks researching the different types of cars I wanted and finally settled This was my first time buying a car so I was a little nervous. I had spent weeks researching the different types of cars I wanted and finally settled on the Chrysler Town and Country. After using various sites to see what the selection looked like in the surrounding area I had found one at a great price at Westgate. I had sent an internet inquiry and Paul got back to me setting up an appointment for the the weekend. When I got there the van I actually wanted to see was unavailable as the keys were currently checked out by another Sales person who was off. That was disappointing but after doing a walk around I realized the car wasn't what I was looking for. Paul was very accommodating and showed me a few others in the same price range. The one I settled on was fantastic with a great ride, and most of the features I wanted and even some I hadn't even factored in. While working numbers we had found out the price the GM had originally given him was incorrect and the vehicle was supposed to be hire but instead of backing out or saying no to working with me they honored the first price stated. This is huge for me because a previous dealership had actually done the exact same thing but instead of acknowledging their error and trying to work from their or work with that original number and get close to it they tried to jump back up to the correct price without any type of incentive for me to keep dealing with them. After working with Paul they turned me over to Lee, he came off a little spikey at first but he could have been dealing with an issue before meeting me because after a few minutes he was very pleasant to work with and even helped me further with financing so that I was able to take home a great car at a fantastic price. This dealership is really fantastic, I'll be bringing my other car in, in a bit for a potential trade in so it will be interesting to see how they are on that end. But if you're looking for a used car you should check out this dealership. Staff wise they're excellent. Just call ahead to make sure if you're coming for a specific car that the keys are actually available for you to test drive. And definitely do the 540 test drive path, one of the vans I was thinking about was very nice and smooth on a normal rode but after getting it onto the highway the car rode a little rough and you could def tell something was off either an alignment issue or the wheels needed to be balanced. Other then that great, great, GREAT dealership to work with. Thank you for making my first car purchase an incredibly smooth and non-traumatic adventure. More

I cannot remember having a more inspiring experience with my car being serviced than that with Will Cooper last month. The specific details are not important--it centered upon an agreed upon delivery time my car being serviced than that with Will Cooper last month. The specific details are not important--it centered upon an agreed upon delivery time being delayed interminably with false promises: that is until Will took up my cause personally by delivering me to the body shop where he actually helped do the repairs, returning to me a large part of my payment, and then insisting on my bringing my car in at a later time for a detailed cleaning as yet another apology for my initial frustration. His deep concern, professionalism, brilliant problem solving, and touching kindnesses would be extraordinary in any occupation. I am in his debt for such empathy for his customers. I can only repay him by spreading the word and being a loyal customer to Westgate because of their being smart enough and lucky enough to keep him. More

For several years I have attempted to trade in my old faithful...only to be met over and over again with horrible customer service and worse...stalkers! None of them caring for my needs until I was told faithful...only to be met over and over again with horrible customer service and worse...stalkers! None of them caring for my needs until I was told to go to Westgate. I put it off for awhile assuming I would run out crying like I had experienced with another dealership. THANK YOU Loretta and Brian for renewing my faith...treating me fantastically AND getting me into my car! If you are reading this review...trust me...ONLY go to Westgate...and ask for Loretta and Brian!!! More

We had a great experience purchasing our new Jeep Cherokee Limited. Bryan did an excellent job not only in getting us the exact vehicle we wanted but also in explaining all the many features in the Cherokee Limited. Bryan did an excellent job not only in getting us the exact vehicle we wanted but also in explaining all the many features in the car. We were very satisfied with the service and would recommend this dealership to others. Thanks Bryan for a job very well done. More

Great experience sorry to miss my great Jeep an awesome car 5 star service by the team very helpful excellent Thank you Richard jones Jonesch3@gmail.com car 5 star service by the team very helpful excellent Thank you Richard jones Jonesch3@gmail.com More

I worked with Brian Hereghty on the purchase of a new Jeep Grand Cherokee SRT from Westgate. My experience during order, delivery, and final purchase of the vehicle was outstanding. I was given a build t Jeep Grand Cherokee SRT from Westgate. My experience during order, delivery, and final purchase of the vehicle was outstanding. I was given a build time of 6-8 weeks and the vehicle was delivered exactly at the 7 week mark! The Finance manager, Garret Edens, also was very helpful during the process. Steve Hux, the new car manager was not that friendly during our brief encounter ( possible that he may have been having a rough day). Overall it was and will be a pleasure dealing with Westgate. More

while i wA]as there at the dealership, wesley really did help me find a car that match me, not only it was my birthday week, because him, i end up have the best birthday gift ever, thank you much wes, not o help me find a car that match me, not only it was my birthday week, because him, i end up have the best birthday gift ever, thank you much wes, not only i had a nice car, I really did love the way he did help me, especially this was my first new, his customer service was so great that i will recommended him to friend and family. I will give him a 100% in customer service, that was really great. More

The staff was super helpful, kind, and I did not feel pressured in deciding. They really listened to what I wanted in a vehicle and was given the respect not many give a first time buyer. They helped me pressured in deciding. They really listened to what I wanted in a vehicle and was given the respect not many give a first time buyer. They helped me with the new college grad benefit and worked with the banks to get me a fantastic financing package. I would recommend working with this dealership again. More