Westgate Chrysler Jeep Dodge RAM

WAS MISLEAD THROUGHOUT ENTIRE BUYING PROCESS. Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instea Neg price down before seeing vehicle bc was very familiar with yr, make, & model. Was PUNISHED for this upon discovering WINDSHIELD busted, & instead of replacing this pre-existing condition, was told bc I already neg price down, they 'COULD NOT FIX'. We all know they absolutely can, it's relatively inexpensive and IN THE INTEREST OF GOOD CUSTOMER SERVICE for them to do so. Instead they offered to connect me w/ their windshield ppl for deeply discounted rate after I explained I didn't want to spend $25k & turn around & face $500 repair. Replacement quote from their ppl-$550. TO DATE, THEY REFUSE TO ADDRESS. Was led to believe 'Stop/Start System' was 'unavailable', i.e. 'not equipped' on my vehicle when actually it is, there's just a problem w/ it, and a light indicating it should be serviced, which they refuse to look into. Day after bringing it home, light appeared indicating 'Service Shifter' and the gear control lights meant to indicate what gear it's in did not light up. To date, they refuse to take a look at this. They did agree to replace 2 tires. It has been almost 2 weeks, I've ASKED REPEATEDLY about the status of the tires arriving and scheduling service with no response. This is BASIC CUSTOMER SERVICE & SATISFACTION. More

Very quick and easy to work with! I drove from an hour and a hlaf away with a walk-in and walked out with my new car! I drove from an hour and a hlaf away with a walk-in and walked out with my new car! More

Just purchased a 2023 Nissan Pathfinder Platinum with 14400 miles. Found the vehicle online scheduled a test drive. During the test drive noticed the brakes had issues. Told Ricky and he had new breaks p 14400 miles. Found the vehicle online scheduled a test drive. During the test drive noticed the brakes had issues. Told Ricky and he had new breaks put on. On the drive home the air wasn't working right (not getting cold enough). I called, they came and picked it up (1.5 hours) to fix it. I am aware used vehicle have some issues. So far they are providing excellent service in my opinion (Ricky and Drew). I'll provide an update later. More

If you're in the market for a used vehicle avoid Westgate and go to Leith! Westgate jacks up the price with useless addons (Lojack), higher than average doc fees, and "misc" fees, then refuses to negotiate o and go to Leith! Westgate jacks up the price with useless addons (Lojack), higher than average doc fees, and "misc" fees, then refuses to negotiate on price. We were close to buying a car here, took it to a mechanic for a review, and found it needed a significant $3000 repair. Even with this evidence Westgate refused to budge on price, doubted the mechanic, and said someone else would buy it. BUYER BEWARE! More

I initially made contact with Westgate CDJR in Raleigh on October 28th about a used 2022 Ram TRX. After a test drive and talking some numbers, we came to terms and they told me they couldn't legally sell th October 28th about a used 2022 Ram TRX. After a test drive and talking some numbers, we came to terms and they told me they couldn't legally sell the vehicle until they had the title on premises. No problems, so, I purchased the truck from them on November 6th, 2024 since the title was released to them from the state on November 1st. The transaction, at first, was pretty smooth. I applied for a plate transfer, which I've done in the past, and it was never a big deal. The first sign of problems came when I had to track down a manager just to get a signed copy of the documents since they delivered the truck to my house. Since I asked for a plate transfer, I needed some documentation to keep me legal and prove the vehicle is mine. Since then, I've contacted the dealership and the NC DMV multiple times in order to figure out why a 10-14 day process still isn't finished. The paperwork got messed up somewhere at their title office and the NC DMV ended up issuing me another title number for the vehicle I traded. I finally got ahold of a finance manager last week who said it was a mess up on the bank's part (xxxxxxxx) and that it'll "just take a little time" and I was only able to get some correspondance from the finance manager after multiple emails and calls because I threatened to contact the NC DoJ and start blasting out reviews. As of today, January 7th, 2025, my trade has been sold, tagged, and titled while I still don't have an updated registration and my truck is still registered to the previous owner. I previously purchased from the Wake Forest store and was under the impression the Westgate group was pretty military and veteran friendly. I certainly won't make that mistake again and I would urge others to seriously consider other dealerships. I do want to give a shout out to the salesman Hamza because he's been pretty responsive. More

Stay away from this dealership they are crooked and will not honor customers it’s very unprofessional not honor customers it’s very unprofessional More

I purchased a 2019 Jeep Cherokee in December 2018 from this dealership. I was very satisfied with the service center until the last 4 months. The service in the Jeep Service area STINKS. I think I have se this dealership. I was very satisfied with the service center until the last 4 months. The service in the Jeep Service area STINKS. I think I have seen the service change in this area since assuming new management in the Jeep Service area. There is no flexibility in walk in service, long wait times for service, over booking, a broken internet service appointment system, etc. I went in on November 25, 2024 for check engine light on and the diagnostic test showed a throttle system malfunction. I was advised by the gentleman in the service area I should not drive the vehicle as it could breakdown or shut down at any time. The gentleman adivsed me to make an appointment for service. I made an appointment online and got a confirmation for Dec.7, 2024 at 12 noon. I arrive at the Service Center to drop the vehicle at 10:30 am to only be told I did not have an appointment. I show the gentleman the email confirmation and serveral appointment reminders on my phone. He said, "Well yeah no we can't do your car today." He shrugged then said, "Yeah sorry." I felt very disrespected and told him that was xx. I waited almost 2 weeks for an appointment and could have made an appointment with another Jeep service center. I know Westgate Jeep has lost a loyal customer because I am done. I will take my money and business elsewhere. More

I purchased a car new and my first experience with service has been horrible. I had to initiate constant follow ups & open a case with Dodge to get prompt resolution. All said and done, the work per service has been horrible. I had to initiate constant follow ups & open a case with Dodge to get prompt resolution. All said and done, the work performed was done well (albeit from a 3rd party). I won't go into a long writeup of everything that has transpired over the past 2 months as there were multiple fumbles. The net net is that you will not feel like you are a valued customer, the left hand does not know what the right hand is doing, you will have to chase them and be prepared for non-call backs and missed commitments. My first oil change is "free" as part of my purchase however I will not be going back. I guess I am lucky that this was not a more serious problem. More

I bought a vehicle from this lot, couple days later realized the front bumper had huge scratches down the side. I contacted the sales guy and he told me the car wasn’t like this when I purchased it. Wh realized the front bumper had huge scratches down the side. I contacted the sales guy and he told me the car wasn’t like this when I purchased it. Which is xxxxxxxx. I left town the following day and realized it when I returned home. They sold me a damaged vehicle. More

Very happy with the purchase of my 2017 Dodge Ram 1500! Excellent service and reasonably priced. Excellent service and reasonably priced. More