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Western Ave Nissan

Chicago, IL

3.9
168 Reviews
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7410 S Western Ave

Chicago, IL

60636

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Showing 168 reviews

November 04, 2023

Hello,I don't know if anyone really reads these reviews on their car dealership service department!cause if they did then it wouldn't be any negative reviews like this one!first off the service department More

by 1dayedaystore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic
Nov 05, 2023 -

Western Ave Nissan responded

1dayedaystore1, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. . We appreciate you bringing this experience to our attention. If you are willing, please contact us at (773) 776-8200 so we can work towards a resolution. We look forward to hearing from you.

Nov 05, 2023 -

1dayedaystore1 responded

Helllo,unfortunately the damage your car service department is done!it has been resolved!due to the facts that they were very deceptive in the beginning!telling people that something is wrong with your car and lying about the diagnosis when i got another nissan car dealership too look at the problem!and your car service department cost$340 just to give me another estimate for $1700!how in the world are you expecting to keep any customers(nissan) when you're just trying to take people's money for nothing!So Thank's for Nothing!

Nov 06, 2023 -

Western Ave Nissan responded

The service department does charges $150 for one hour of diagnosis on all vehicles. If there are multiple issues with the vehicles it will take more time to diagnose so there will be additional diagnostic fees. Depending on the severity and difficulty of diagnosing the issues with any vehicle more time may be required but it is always communicated with the owner before anything is done.

Nov 06, 2023 -

1dayedaystore1 responded

Ok,i understand the charges for $150!but the facts i was charged $340!just too mis diagnosis the problem that i was having and i had too take it too another nissan dealership where i purchased it too find out you're car service department just lied and didn't do anything for that amount of money!can you explain that mis-diagnosis of my car!and why charge so much for nothing!

October 27, 2023

Todo súper muy bien cerbicio muy amables todos me gusto mucho todo muchas gracias x todo y x la ayuda espero y recomendar a mis amigos Nissan es una esperencia inolvidable More

by Agustinp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Marroquín & Edgar Lopez
Oct 31, 2023 -

Western Ave Nissan responded

Hi Agustinp, thank you for taking the time to leave a review for us at Western Avenue Nissan. We're happy we could meet your expectations! We hope to see you soon!

October 24, 2023

All I can say is. They lie and deceive. Plus pull bait and switch!!!!!. Don't buy from this dealership if you don't want to get ripped off!!!! More

by ml0413marc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melvin
Oct 25, 2023 -

Western Ave Nissan responded

Ml0413marc, we strive for 100% satisfaction, and we regret to find out that this was not the case. Thanks again for taking the time to leave us this information about your recent visit. Take care!

Oct 25, 2023 -

ml0413marc responded

I just wish the take responsibility for this matter!!!!

October 12, 2023

I’m blessed to have had Melvin Ealey guide me through my entire car buying experience— without a doubt, he’s one of a kind!! First and foremost, as soon as I entered into the dealership, his personality alo More

by Tamari Wilson
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Ealey
Oct 13, 2023 -

Western Ave Nissan responded

Hi Tamari Wilson, thank you so much for your positive comments about Western Avenue Nissan! We look forward to your next visit! Take care!

October 11, 2023

Darius and Sergio were great salesman and got the deal completed. My husband and I appre iated their help. More

by shoniqueperkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius
Oct 13, 2023 -

Western Ave Nissan responded

Shoniqueperkins, thank you for your kind review; we are happy to pass along your comments to the team here at Western Avenue Nissan! Thank you, and have a fantastic day!

October 09, 2023

Thank you so much to Darius and Manny who helped me to day with getting a great deal on my new 2023 Nissan Kicks SR! It was a fair and fast process and Darius helped me get a car today after selling my so More

by karen123452001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius and Manny
Oct 12, 2023 -

Western Ave Nissan responded

Karen123452001, we are so happy to read such a great review about Western Avenue Nissan! We hope to be of service to you again in the future. Best wishes, Western Avenue Nissan

September 30, 2023

Excellent customer service great sales rep darius Lewis was a great help With getting me driving More

by Antonioj151
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Lewis
Oct 03, 2023 -

Western Ave Nissan responded

Antonioj151, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2023

COME AND ASK FOR DARIUS LEWIS HES SO PROFESSIONAL AND HE CARES !I’ve been to 6 other dealerships and did not leave with a car and today he promised me I would and he kept his promise! Thank you and thanks t More

by Nicole Barnes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Lewis
Sep 24, 2023 -

Western Ave Nissan responded

Nicole Barnes, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Western Avenue Nissan. Thank you, and have a fantastic day!

September 20, 2023

Darius was very excellent at customer service and help we find the best vehicle options for me and my family. This was my best experience with a dealer with any group in my past Thanks you for being so gre More

by MichaelSledge91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Lewis
Sep 22, 2023 -

Western Ave Nissan responded

Michaelsledge91, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Western Avenue Nissan. Thank you so much again for your feedback! We hope you have a great day!

September 14, 2023

Thanks so much to Darius him and Melvin are exceptional professional helped us get a great deal on a Genesis G70 More

by j_blissit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Lewis
Sep 17, 2023 -

Western Ave Nissan responded

Hi J_blissit, thank you so much for your positive comments about Western Avenue Nissan! Thank you so much again for your feedback! We hope you have a great day!

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