Westdale Used Car Super Store

marcus murphy was the reason i made this purchase ! his attitutude & personality made my whole experience extremely positive ! i am going to recomend all my friends to work with marcus ! attitutude & personality made my whole experience extremely positive ! i am going to recomend all my friends to work with marcus ! More

Casey was great, listened to what I wanted, patient, didn't push me into something I didn't want/need. I would definitely come back again. I will refer everyone I know. Great communication, phone cal didn't push me into something I didn't want/need. I would definitely come back again. I will refer everyone I know. Great communication, phone calls, friendly. Great experience. Jake in finance was great as well. Everyone professional, made me feel at home. Overall great experience! Thanks! More

If there was a sleazy car dealership playbook Westdale Used Superstore would be the model for it. There business model is easy to understand. First, they are really going to low-ball you on your trade Used Superstore would be the model for it. There business model is easy to understand. First, they are really going to low-ball you on your trade in…big time and the prices on their vehicles are inflated. They will then work with you on the trade eventually giving you what the trade is actually worth making you feel like the dealership is taking a hit. The key is that they will not go down on the price of the new vehicle. I went in with a vehicle worth $10,000 they offered me $4,000. This is what they told me it would cost them to get a similar vehicle from their “wholesale dealer”. The vehicle I was purchasing had a sticker price of $25,000 but in the real world the vehicle was worth about $20,000. Essentially we worked and I finally got them to $8,000 on the trade in (they are a business I get it they can’t give me 10K for it). They thought the negotiation was over…and I said I’m not paying $25,000 for something worth $20,000. They explained they are giving me an additional $4,000 on my trade in and they are taking a hit on that. I said you are taking that hit because you low-balled me in the first place. Eventually I got them to come down on the sticker price too. During the finance meeting their “finance expert” tried selling me GAP insurance. GAP insurance covers you in case your loan amount is more than what your vehicle is worth. If you vehicle is worth $20,000 but your loan is for $25,000 the insurance company would give you $20,000 if your vehicle was totaled but you would still be on the hook for $5,000 to the bank. Well I put $10,000 down on a $22,500 loan and they tried to sell me GAP insurance. He told me I would need this eventually. I asked him to show me a depreciation schedule in which my vehicle would not be worth more than my 4 year loan. I told them they are being blatantly dishonest to me. I should of walked away but I didn’t. I like my vehicle but if you go there don’t think you are going to build a relationship with them…that’s not how they do business they are going to get you once and assume you don’t understand their game. More

The only thing that we were displeased with when signing contract we were not told about additional services and charges, we would like to have had them explained and told of charges before automatically pu contract we were not told about additional services and charges, we would like to have had them explained and told of charges before automatically put on contract. More

they got great service austin knew what i was looken for. and i will send every one i talk to west dale used car super store thanks again austin for your great service. and i will send every one i talk to west dale used car super store thanks again austin for your great service. More