Westchester Toyota/Scion - Service Center

Great I came in the service dept and service my VHS with Orlando ., He provided great customer service.., thank you orlando I will return for my next servic I came in the service dept and service my VHS with Orlando ., He provided great customer service.., thank you orlando I will return for my next service More

Experience with Jay My husband and I walked into the dealership looking for a preowned highlander. Jay was very professional and patient with us. Made sure we walked out My husband and I walked into the dealership looking for a preowned highlander. Jay was very professional and patient with us. Made sure we walked out happy with the vehicle we wanted. More

Good service The yonkers toyota service dept is soo pleasant. I came in to service my mothers car Everyone is very professional and nice. I worked with caroline an The yonkers toyota service dept is soo pleasant. I came in to service my mothers car Everyone is very professional and nice. I worked with caroline and her service was perfect from the moment i got there till i left she made sure i was ok, she updated me on the status of my veh ... i just loved it More

Excellent Service I dropped my car off for service at this center for the first time and it was an easy and convenient experience. Service Consultant Glenn Veras was ve I dropped my car off for service at this center for the first time and it was an easy and convenient experience. Service Consultant Glenn Veras was very nice, helpful and informative. My car was returned to me in the same condition I left it and with my service needs fully taken care of. More

Quality work, excellent customer service Service consultant, Willie Vesey, addressed every concern that I had regarding the performance of my vehicle . After the vehicle was road tested and Service consultant, Willie Vesey, addressed every concern that I had regarding the performance of my vehicle . After the vehicle was road tested and the work needed was assessed, the cost of repairs was reviewed with me in detail. No surprises, no gimmicks, just quality work and excellent service! More

Westchester Toyota service is the best I have had two Toyotas since 2017 I have always taken it to Westchester Toyota for service and they are the best they are courteous polite they go out I have had two Toyotas since 2017 I have always taken it to Westchester Toyota for service and they are the best they are courteous polite they go out of their way and I wouldn't trade them for anything else More

Rich - Excellent advisor I am so pleased with my service at Westchester Toyota last Saturday. Rich was so crystal clear about my car's maintenance and ensured that my question I am so pleased with my service at Westchester Toyota last Saturday. Rich was so crystal clear about my car's maintenance and ensured that my questions were answered. My car came out of the shop running like it was brand new after the mini tune-up. Westchester Toyota recommends what is necessary to keep the car in good shape yet within budget. This is a professionally run shop with quality people. Great job! More

Love it I had the pleasure of working with Carolina she was great loved her service. I will definitely return back for service thank you so much I had the pleasure of working with Carolina she was great loved her service. I will definitely return back for service thank you so much More

great service! caroline gave me great service everything was fast paced she made sure i was in and out i loved the service she was very sympathetic caroline gave me great service everything was fast paced she made sure i was in and out i loved the service she was very sympathetic More

POOR SERVICE IN REGARD TO RE-CALL Poor Service in regard to Re-call Service I arrived at the Westchester Toyota Service Center at approximately 6:50 AM and turned my Poor Service in regard to Re-call Service I arrived at the Westchester Toyota Service Center at approximately 6:50 AM and turned my vehicle over to the service department at 7:00 AM. I spoke to Rich Modafferi a few minutes later in regards to the two re-calls on my vehicle. The P/S FRT Air Bag Inflator Campaign and the Spiral Cable replacement Campaign. At this time, I asked Mr. Modafferi how long it would take to get these two re-calls done and he was unable to answer my question and said that there are too many factors on how long it would take. He also stated that he only has two techs that work on these re-calls and sometimes the internet connectivity is slow. I called Mr. Modafferi at approximately 4:26 PM to check if my vehicle was done and he told me that he was going to check on my vehicle now and he will call me back if it’s ready. We decided to drive to the service department since it was getting late and I didn’t want to get the call by 6 pm or later that my car is ready and now I have to rush to get there before 6:45 PM since they stop service at that time. We arrived at approximately 5:20 PM, I walked to Mr. Modafferi’s office and once again he told me that he was going to check on my vehicle and see if it was ready. I received my vehicle back at approximately 5:50 PM… I just can’t believe that it would take almost 11 hours to COMPLETE two re-calls, and they can’t say that they were waiting for the parts because the day before I called and they told me that they had the parts. I am really not happy with the service provided by Westchester Toyota Service Center, AND I WILL NEVER GO BACK TO THIS LOCATION FOR ANYTHING…..POOR POOR SERVICE! More