Westchester Toyota/Scion - Service Center

Amazing customer service I went to service my vehicle I had a great experience with Caroline monegro !! I recommend this service department to everyone !! Go visit her !!! :) I went to service my vehicle I had a great experience with Caroline monegro !! I recommend this service department to everyone !! Go visit her !!! :) they very efficient and fast !!! More

Worst experience I ever had with Toyota I was a happy and satisfied Toyota owner since 2007. Until recently when I was unfortunate enough to get stuck on Cross County Pkwy in Yonkers NY on 2 I was a happy and satisfied Toyota owner since 2007. Until recently when I was unfortunate enough to get stuck on Cross County Pkwy in Yonkers NY on 2015 Toyota Rav4 that has an extended factory warranty. My car only has 40000 miles on it. While driving in a slow traffic all the lights on my dashboard went on. I got scared, put the car on parking, and was not able to switch it back to drive mode. The tow truck picked me up from the middle of the Pkwy, and my car was taken straight to Westchester Toyota parking lot (since I live far away) by professional towing service. The next day I went approx 40 miles from my home to Westchester Toyota where I was told that they have a huge line of customers with scheduled appointments and it makes no sense for me to wait at the dealership. I went back home and in approx. 1hr-1.5hr receive a call and was told that that was my fault that car broke, insurance will not cover repairs and was given a choice of waiting until Monday (since my insurance agent was closed on Saturday) or pay $700 for repairs. I was trying to explain that my car broke in the middle of the highway, and I have a tow truck receipt…). I live in Putnam county and work in NYC. I am working Saturdays and Sundays. I had no other choice than pay and get my car back the same day. I am trying to figure it out how is it my fault that car broke??????? How I can cause an electrical issue in my car while driving it that is not covered by my insurance????? I will submit the same latter to BBB and Toyota customer complain center to find the answer. The repair was done the same day, replaced details were left on my floor mat… It was the WORST experience with Toyota I ever had!!! My advice to the future service center customers stay at the dealership while your car being fixed, or at least find out the repair price before you go home, and, especially if you live far away and have no choice, do not tell them that. But better go straight to another service (for example Mamaroneck Toyota Service, whom I never had no problems with, and who will treat you with respect). More

All Good Everyone at this service center is great. From the time you walk in, till the end always helpful, even when it come down to setting up your Bluetooth Everyone at this service center is great. From the time you walk in, till the end always helpful, even when it come down to setting up your Bluetooth in on phone. More

Unnecessary work Taken advantage of to the tune of $500 for unnecessary work. Ripped off by the service department. They convinced my wife the work was required when Taken advantage of to the tune of $500 for unnecessary work. Ripped off by the service department. They convinced my wife the work was required when it was not. More

Always a great experience Always an excellent experience when going in for any problems with my vehicle or just doing the routine maintenance. Adrian my service consultant has Always an excellent experience when going in for any problems with my vehicle or just doing the routine maintenance. Adrian my service consultant has always made my girlfriend and I feel like family everytime we go in, my girlfriend also service's her 2015 toyota corolla with Adrian Valerio. More

The best experience with willie One of the best experience of having a professional humble and a great person taking care of my car. I’m a taxi driver and I drive a lot . Every time One of the best experience of having a professional humble and a great person taking care of my car. I’m a taxi driver and I drive a lot . Every time willie never missed a moment without taking care of every costumer . I have listened that even from Other costumers that he is the best one . Go to willie if you’re really wanna find the most humble person More

thumbs up Everyone at this service center is so easy to work with and so helpful from making the appointment to checking in and servicing the vehicle. Adrian Va Everyone at this service center is so easy to work with and so helpful from making the appointment to checking in and servicing the vehicle. Adrian Valerio was a big help on making sure that my vehicle got the most important thing done so my vehicle is safe on the roads. More

5 STARS ALL THE WAY I love coming here and service my vehicle. Everyone is so friendly and so helpful and a big thank to Adrian for helping set up my Bluetooth and servic I love coming here and service my vehicle. Everyone is so friendly and so helpful and a big thank to Adrian for helping set up my Bluetooth and servicing my vehicle . More

Horrible services- expensive I was waiting for 5 hrs to get my car. Don't go to this horrible place. It's expensive. Go for a different Toyota dealer I was waiting for 5 hrs to get my car. Don't go to this horrible place. It's expensive. Go for a different Toyota dealer More

excellent service and made it so easy! happy to go back and team you can trust!! can’t thank enough for their excellent service & reasonable pricing and made it so easy! happy to go back and team you can trust!! can’t thank enough for their excellent service & reasonable pricing More