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Westchester Toyota/Scion - Service Center
Yonkers, NY
220 Reviews
220 Reviews of Westchester Toyota/Scion - Service Center
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August 04, 2019
Service department Had a great experience at this dealership. Me Casimir was polite and courteous to my concerns. I will def recommend this dealership to my friends and Had a great experience at this dealership. Me Casimir was polite and courteous to my concerns. I will def recommend this dealership to my friends and family! More
by Toyota#1
Employees Worked With
Frantz Casimir
June 19, 2019
Big pleaser! I've never been more at ease when getting my car serviced. The quality of service and professionalism is truly exceptional! I have never gotten an out I've never been more at ease when getting my car serviced. The quality of service and professionalism is truly exceptional! I have never gotten an out of box surprise or pushed to fix/correct something that was not in need....its always a pleasurable visit. More
by Punchngo
Employees Worked With
June 17, 2019
Humiliation at Westchester Toyota, Yonkers, NY I would like to share a horrible experience during my visit to your service department on Friday June 14, 2019. Actually, my service advisor was ve I would like to share a horrible experience during my visit to your service department on Friday June 14, 2019. Actually, my service advisor was very courteous and the service was done as it should have been expected, but at the end of my visit after paying for the service rendered I was humiliated in front of my son and called a liar by " Stanley, Shop Forman". A Crack was found on my windshield that wasn't there before my visit to the dealership as the "Multipoint Inspection sheet" shows. Also NY inspection report shows that the vehicle passed which was performed during this visit on the same day. I proceeded to seek a gentleman in the office "Mr. Frantz Casimir" Operations Director that he ask me to leave the office and wait for him outside, then shortly disappeared and I was told that he left for the day. Actually, they didn't have the accountability to speak to me thinking that one disappointed customer will dissolve and go away due to no one in the service department listening or explaining. I was left ignored forced to leave. More
by Michael
Employees Worked With
Frantz Casimir, Richard Modafferi
June 13, 2019
Great Communication and Attention to Detail My Service Agent Hector is really good at his job. He is very professional and detail oriented. He is a great person to trust the care of my vehicle t My Service Agent Hector is really good at his job. He is very professional and detail oriented. He is a great person to trust the care of my vehicle to. More
by Toyota Owner
Employees Worked With
June 07, 2019
Excellent Consultant Excellent Service My consultant, Glen, is the best 👍. He is professional, knowledgeable and courteous. I have been taking my car there for over 11 years for maintenanc My consultant, Glen, is the best 👍. He is professional, knowledgeable and courteous. I have been taking my car there for over 11 years for maintenance and never had any issues. My car runs like if it was brand new. 😃 More
by Maria and Sammy
Employees Worked With
May 19, 2019
Poor customer service This guy is the manager at this facility his only claim is that he has worked for Toyota for over thirty year. Big deal a poor manager is what he is. This guy is the manager at this facility his only claim is that he has worked for Toyota for over thirty year. Big deal a poor manager is what he is. Will never give my business to such an AS**Ho** ever again. Customer beware of this dishonest person. Reported to Toyota USA. More
by Maxwell G.
Employees Worked With
Frantz Casimir
April 27, 2019
Excellent customer service I have been a loyal customer for nine years and Mr. Frantz let me know that my loyalty to this dealership was/is appreciated. That goes a long way in I have been a loyal customer for nine years and Mr. Frantz let me know that my loyalty to this dealership was/is appreciated. That goes a long way in terms of me continuing to have my car serviced here. I also had a good experience with the service advisor, Dijon. He was eager to serve, was polite and professional. I was also introduced to two other employees, one was a service advisor and the other a manager, I be,I’ve in the shop - I was impressed with everyone. More
by Phall24
Employees Worked With
Dijon, Frantz Casimir
April 14, 2019
Used car welcome here I’m really impressed with the service and reliability of this dealer, my goal is to keep my used highlander as long as I can, and by putting it on yo I’m really impressed with the service and reliability of this dealer, my goal is to keep my used highlander as long as I can, and by putting it on your hands , not only I saved money but also to keep my value. Thank you for your excellent service!!! More
by Manny46
Employees Worked With
March 28, 2019
Great experience I appreciated the professional behavior of Glenn Veras. He clearly explained all that I needed to know. He was courteous and informative. shuttle se I appreciated the professional behavior of Glenn Veras. He clearly explained all that I needed to know. He was courteous and informative. shuttle service great. More
by nunsense
Employees Worked With
March 20, 2019
Happy with my service Excellent costumer service and great personality good prices good quality of work I recommend this location for anyone who’s needs their car serviced Excellent costumer service and great personality good prices good quality of work I recommend this location for anyone who’s needs their car serviced and very good timing More
by Eldiddy85
