Westchester Toyota/Scion - Service Center

Hector Alvarez is a very professional and respectful person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work person who takes care of both my cars and makes sure they are safe to drive. He takes care of you with the best intentions. Always a pleasure to work with him at Toyota. More

I always see Bill when I come for service. He is the best! For over 5 years now I have been bringing all my cars to Westchester for service and Bill always takes care of me. Very detailed and always spends tim For over 5 years now I have been bringing all my cars to Westchester for service and Bill always takes care of me. Very detailed and always spends time to review and explain everything so that there are are never any surprises. Whenever someone I know in the area needs their Toyota serviced, I make sure they go see him too! More

Hector is great he explains everything in detail, he takes his time to go over everything with you. He goes above and beyond to make sure that your completely satisfied. takes his time to go over everything with you. He goes above and beyond to make sure that your completely satisfied. More

Disorganized and unreliable customer service My Sienna was serviced 5-7 times at this facility over the past 4 years. I strongly recommend staying away from this shop. Every time I visited this s My Sienna was serviced 5-7 times at this facility over the past 4 years. I strongly recommend staying away from this shop. Every time I visited this shop, at least something didn't work. If they promise to call you, 80-90% chance no one will call you. If they promise to order a part for a recall, 80-90% chance that it won't happen unless you call them 3-5 times. As an example my sliding door recall parts were ordered after 15 months of back and force... Since I worked with 4-5 different people over these past 4 years, I concluded that it was not the particular individual who caused the problems, it is wider organizational issue (probably coming from the upper management). More

I'm Happy He explain to me all the detail about my car, he's very understanding and friendly very happy when the problem is fixing and t He explain to me all the detail about my car, he's very understanding and friendly very happy when the problem is fixing and t More

Hector Alvarez is a great consultant. I always bring my car to him and he knows what need to be done. I'm very pleased and confident with the service I receive. Thank you Hector. 😁😁😁 car to him and he knows what need to be done. I'm very pleased and confident with the service I receive. Thank you Hector. 😁😁😁 More

FAST SERVICE! Thanks to Glenn at the service center. He was clear and thorough with all that was done to my vehicle and all charges. Thanks again and keep up the gr Thanks to Glenn at the service center. He was clear and thorough with all that was done to my vehicle and all charges. Thanks again and keep up the great work! A+++ More

Great customer service Hector Alvarez is an excellent service advisor. He is always willing to go the extra mile and is very professional. The rest of staff at the service d Hector Alvarez is an excellent service advisor. He is always willing to go the extra mile and is very professional. The rest of staff at the service department are very friendly as well. More

Excellent Service Hector Alvarez is the service consultant that I deal with: - He is a professional in his dealings with the customer and co-workers - Liste Hector Alvarez is the service consultant that I deal with: - He is a professional in his dealings with the customer and co-workers - Listens to and respects the customer's concerns - Takes the time to explain why certain work needs to be done & the consequences of not doing it - Prioritizes the work to be done Hector's entire approach in servicing the car creates a confidence level in the customer that TOYOTA will properly service the car and wants to keep the customer satisfied. More

Wait time 2 hrs for oil change too long. Receipt says tire rotation per customer request but tire was in same place when I left. Ladies bathroom under renovation had to use men’s bathroom which was a 30 tire rotation per customer request but tire was in same place when I left. Ladies bathroom under renovation had to use men’s bathroom which was a 30 min wait & there was vomit in the sink. Always a bad experience at this place. Never again. More