Westchester Toyota/Scion - Service Center

I had used the Toyota dealer in NYC and Frantz Casimir was the service dealer. He always made sure the place was running smoothly. When I moved to Westchester, imagine my delight at finding Frantz as th was the service dealer. He always made sure the place was running smoothly. When I moved to Westchester, imagine my delight at finding Frantz as the service and parts director at Westchester Toyota. I always feel like I am his only customer - a rare feat in customer service these days. I had the pleasure of having Eric Stapen as my service consultant on my last visit and he was wonderful. He took excellent care of me from beginning to end, including setting up a rental car. I highly recommend the service department at Westchester Toyota. More

i really good dealer to take your car for service. the personal is really friendly and can answer any questions you may have.also really fast service. personal is really friendly and can answer any questions you may have.also really fast service. More

I usually service my car in the bronx, but my car broke down in Yonkers. I went to Westchester Toyota and I'm very pleased with my visit. Their staff turned a bad day into a much more pleasant experience down in Yonkers. I went to Westchester Toyota and I'm very pleased with my visit. Their staff turned a bad day into a much more pleasant experience. They have the integrity that is expected from Toyota. The problem turned out to be a fuse, and they did not even charge me for the repair/replacement. They are awesome! One thing I can tell you is that from now on I will only bring my vehicle to them. I trust Westchester Toyota. Thank you! More

I called the service department early in the morning. Joe told me to stop by after work and he would look at my car. I didn't even have an appointment and he took care of me right away. He is very pers Joe told me to stop by after work and he would look at my car. I didn't even have an appointment and he took care of me right away. He is very personable and I will definitely bring back my car to him the next time service is due. Thank you Joe! More

I came in to the dealership a few days ago and I met a very polite gentleman names Matthew. I needed my vehicle to be serviced. He told me that the car was due for a 30,000 mile service. He proceeded t very polite gentleman names Matthew. I needed my vehicle to be serviced. He told me that the car was due for a 30,000 mile service. He proceeded to give me an estimate for the service and it was a little expensive. He gave me all sorts of options and broke every thing down into priorities. In the end I decieded to do the full service because it seemed worth it. He even gave me a discount and I didn't even ask for one. He was very helpful and made me feel very comfortable. He updated me all day long to let me know what was going on with the car and even had it washed for me. I have had bad experiences at dealerships in the past but I will be returning to see Matt in 6 months for my next service!!! More

I went to Westchester Toyota Service to get the LoJack installed on my 2012 Highlander. The installation takes a very long time and I probably should have dropped the truck off. Mr. Marmorosa was very installed on my 2012 Highlander. The installation takes a very long time and I probably should have dropped the truck off. Mr. Marmorosa was very pleasant and professional from the beginning. He told me if I needed anything while I was waiting to ask him. I went into the waiting room and got my Nook out and started reading. I stepped out to get something to eat and as luck would have it, just as I was finishing up, Joe called me to let me know that the truck was ready. He even pulled it out front for me and was waiting with my paperwork when I returned. My complete satisfaction was only marred by the fact that the heat in the waiting room was not working. Everyone apologized profusely and Joe even offered to let me wait somewhere warmer! This is a great dealership/service. Their customer service is great and everyone that came into the waiting room smiled and spoke to everyone. I would definitely recommend them. More

I was scheduled for a regular maintenance appointment, I was introduced to Joe who was very friendly and welcoming from the very beginning. He sat me in his office, took down all of my information and asked was introduced to Joe who was very friendly and welcoming from the very beginning. He sat me in his office, took down all of my information and asked me what was my reason for coming in. I told him I had a regular maintenance appointment but wanted to know what the price for a 30,000 mile service would be since i was already at about 32,000. He proceeded to pull out the price list and tell me that it would cost me about $600. My jaw dropped, especially since my visit was 2 days after Christmas. He began to break down the different types of service that were included in this 30,000 mile service and what options I had to reduce the price significantly. After all was said and done I was able to get most of the important work needed done and only paid about half of the original price. Joe really took the time to explain everything to me and was very helpful from the beginning. I will definitely be bringing my car in for service and hopefully will be able to work with Joe again in the near future. More

Had a good experience bringing my car in to get a noise whistling noise checked out today. We took my car out to try and duplicate the noise but had trouble doing it so they took a look under the hood but whistling noise checked out today. We took my car out to try and duplicate the noise but had trouble doing it so they took a look under the hood but could not find anything wrong. They said I could come back if I started hearing the noise again or figured out how to get it to come up. I also got my car inspected while I was there. Service was prompt and friendly. I had a good experience overall and would come back again. More

This was my first visit to Westchester Toyota for service and I was extremely satisfied with the work performed. I spoke with Mike and had the 15,000 mile service performed on my 2009 Camry. He was very he and I was extremely satisfied with the work performed. I spoke with Mike and had the 15,000 mile service performed on my 2009 Camry. He was very helpful in explaining all the work that would be done and had my car ready for me when he promised. When I picked it up was as clean as I dropped it off, and the next service reminder sticker was on the window. Thanks again to Mike and to those who worked on my car. More

I went in 2 days ago for a oil change I met with mike who told me what I was to expect as far as wait time and the type of service that I would be getting (which was great) they even recomended other stu who told me what I was to expect as far as wait time and the type of service that I would be getting (which was great) they even recomended other stuff for my car that would be helpful and ecen put a sticker in my car to remind me when my next oil change would be needed thank you so much Michael and Westchester toyota. More