Westchester Toyota/Scion - Service Center

Excellent service Cara was so helpful and kind; she took care of a flat tire I got after only 300 miles of driving. The service dept was very busy, but everyone was sti Cara was so helpful and kind; she took care of a flat tire I got after only 300 miles of driving. The service dept was very busy, but everyone was still efficient and friendly, I was offered a ride home while I waited though it was technically off hours. I am so happy this service dept is close by, I will definitely come back next time. Thank you, Cara! More

Professional Advice and Excellent Workmanship Hector Alvarez, Service Consultant, did an excellent job explaining the results of my annual New York State inspection. He gave great professional adv Hector Alvarez, Service Consultant, did an excellent job explaining the results of my annual New York State inspection. He gave great professional advice about what needed to be serviced immediately and what other routine maintenance items were coming up. This will allow me to plan and schedule future work. I am very busy and often forget these things. Thanks, Hector! Westchester Toyota does top-notch work and is very thorough. My 2010 Toyota Corolla runs beautifully, and I have peace of mind. The staff is very courteous and the atmosphere is friendly. More

Great buy This is the second car that I've bought from Jesus in less than a year. He always get me what I want if they don't have the car you looking for he wil This is the second car that I've bought from Jesus in less than a year. He always get me what I want if they don't have the car you looking for he will get it ,that's what he prove to me one more time. And thanks Fabio for making the finance with the best rates. You guys the best. More

Damaged My Car and Refuse To Make It Right UPDATE: As of Jan 15 2015 this matter has been resolved to my satisfaction. However I am still leaving the rating at 1 star based on the fact that th UPDATE: As of Jan 15 2015 this matter has been resolved to my satisfaction. However I am still leaving the rating at 1 star based on the fact that this incident should have never happened in the first place and the amount of time it took to resolve it. The only reason I am giving them one star is because DealerRater does not allow you to give ZERO, which is what they deserve. On Oct. 16, 2014 I brought my 2014 Toyota Yaris to Westchester Toyota for its 5,000 mile service. After the service was completed and my car was returned to me I discovered that "Westchester Toyota" license plate frames had been installed on my car without my permission. I was never consulted if I desired to have the frames installed, it was simply done without asking. I returned to my Service Consultant, Sophia Suarez, asked to have the frames removed and asked to speak to the Service Manager (Frantz Casimir). She returned to me and said the he would be out shortly, however he never appeared. A staff member did come and take the car back to the shop and removed the frames. Unfortunately my vehicle's bumper was damaged and mounting hardware for the license plates was lost and damaged as a result of the several times the plates were removed and reinstalled. Prior to the unauthorized actions of Westchester Toyota the license plates were installed sandwiched between two 1/4" nylon washers per hole and attached using M6-1.00X16 stainless steel button head internal hex drive cap screws. My car was returned to me with several nylon washers missing and with damage to the internal hex drive of the cap screws. I am a diesel mechanic with over 30 years experience in the marine industry. In my professional opinion this damage was most likely caused by the use of an improper sized drive bit used in a cordless drill with too high a torque setting while removing / installing the screws. MOST SIGNIFICANTLY one of the mounting holes for the front license plate was also stripped during this process. Again this is indicative of the use of a power driver with a high torque setting and is a perfect example of why power tools should never be used on plastic. I repaired these items myself. The stripped hole in the front bumper was filled with plastic epoxy, drilled and tapped. New mounting screws and washers were purchased and the license plates were reinstalled in the original manner. All of this was done on my time and with my money. I then sent Westchester Toyota an itemized bill for my time and materials. I received a nonsensical email from a Istrha Santana in response claiming that their blatant attempt at free advertising was actually an honest mistake because the "Westchester Toyota Service Department frequently receives customer request to install the license frame as we are the #1 dealer in the district regarding customer satisfaction". They also stated "As far as your request for reimbursement if you would be so kind to produce an invoice itemizing the parts and labor even though Westchester Toyota never authorized the work, but for good P.R. we will take it in to consideration regarding your next service". I once again emailed Ms. Santana, again providing the invoice which I had already provided, and explained that the offer to "take it in to consideration regarding your next service" was unacceptable as my next 3 services are already covered for free under Toyota Care. I did not receive a response. There has been no communication from Westchester Toyota since. So in short they installed their license frames without my permission. They damaged my front bumper and lost and damaged my mounting hardware while doing this. When confronted with these facts the Service Manager hid in his office and would not come out to speak with me. I repaired the damages caused by them and am seeking restitution. After contacting them I received an email that did not address the issues I raised. They have not responded to further emails. AVOID WESTCHESTER TOYOTA, they are dishonorable people. More

exemplary service I brought my 2013 Prius C in for its 10,000-mile maintenance. Alexander Liriano took care of me; he was courteous, professional, and efficient. He e I brought my 2013 Prius C in for its 10,000-mile maintenance. Alexander Liriano took care of me; he was courteous, professional, and efficient. He explained precisely the work that was to be done; called me when the car was ready; offered to renew the inspection/registration on the car. I was done in 90 minutes -- a most pleasant experience. More

Great person Went in with my sister who is a client and heard and saw how courteous and caring for my sister's needs. Don't have the money right now but when I do Went in with my sister who is a client and heard and saw how courteous and caring for my sister's needs. Don't have the money right now but when I do I will be going back to get it from Tatiana. Very special people person. More

Very friendly service I was visiting from out of town and this Toyota Dealership alerted me to my car's recall. Diligent and conscientious; going above and beyond. Tha I was visiting from out of town and this Toyota Dealership alerted me to my car's recall. Diligent and conscientious; going above and beyond. Thank you! More

Great Service! I went in for a problem with the car computer for my Corolla. The service department was great, especially Chris, who I felt assessed and resolved t I went in for a problem with the car computer for my Corolla. The service department was great, especially Chris, who I felt assessed and resolved the issue with professionalism and at a reasonable cost. I would definitely recommend the service department at this dealership. More

Friendly, Fast and Experienced I brought my car in for a tune up and to fix a problem with a loose heat shield at the rear of the car. they had me in and out of the shop in no time I brought my car in for a tune up and to fix a problem with a loose heat shield at the rear of the car. they had me in and out of the shop in no time and everything was great. i could actually feel that my A/C was working better as soon as i turned it on! (they had found that my filter was long overdue to be replaced. they replaced the filter and flushed out the system to get any dirt and debris out of it). I highly recommend Westchester Toyota for theit fast and friendly service. More