Westchester Toyota/Scion - Service Center

Never trust their service department for your vehicle. One of the worst people to deal with. Never take your car here to do service or repair. They lie and make note on your profile for future visits if yo One of the worst people to deal with. Never take your car here to do service or repair. They lie and make note on your profile for future visits if you find out they lied. No customer service at all. I went here only because I had Toyota care. My first service they screwed up my cars alignment and I had to get my rotors cut/replaced. Next time they made me wait for 3 hours when they said it will only take 1 hour. They make notes to your profile so all the agents will deal with an attitude for your future visits. Be careful if they try to offer you service before your car hit the mileage for the service. More

She saved my life Thanks Toyota of Westchester for the best customer service ever .... I was having a ruff week until I came into the service dept and was delighted to Thanks Toyota of Westchester for the best customer service ever .... I was having a ruff week until I came into the service dept and was delighted to meet Cara decula her people skills are awesome customer service Is her top priority. If you need service call Cara decula first . More

Sevice and parts is awesome Thanks Toyota of westerchester for the great service you provide for me each in every time. If going to get service i refer you to deal with Cara Decu Thanks Toyota of westerchester for the great service you provide for me each in every time. If going to get service i refer you to deal with Cara Decula she has great customer service skills and always get the job well done . Thanks again westerchester toyota. More

excellent I was greeted promptly and respectfully. All service was explained , Andrew and Peter explained what work was being done. Would highly recomend this d I was greeted promptly and respectfully. All service was explained , Andrew and Peter explained what work was being done. Would highly recomend this dealer ship. More

Dishonesty and did a bad job Replaced power steering rack and radiator (after market radiator) on 2005 Toyota Siena at Westchester Toyota Service Center. When talking with service Replaced power steering rack and radiator (after market radiator) on 2005 Toyota Siena at Westchester Toyota Service Center. When talking with service advisor for the service, gave her a coupon of 20% discount for "Old Vehicles" and I was told that a free car rental will be provided. The job will be done by end of day. Called in late afternoon and was told car won't be ready but I can use the rented car for another day for free. Went to pick up the car at end of the next day, invoice did not show the promised 20% discount. The manager said that a Toyota radiator was put in because the part number shows a Toyota part number. Does after market part have a different part number? Thought part number is the same no matter Toyota part or after market part. Talked with service advisor and her manager without any solution, and it's late. So paid the bill and went home, only to fina out that car rentals of two days was charged on me. Left message via their web portal immediately but never heard from them. Did not notice that they completely destroyed the alignment when doing the job, untill I went for a tire rotation. Two front tires were destroyed due to the alignment issue. Very bad experience and hope there is a place to complain to hold them accountable. More

My wife's 2014 Toyota Corolla Had my wife's 2014 Toyota Corolla serviced today at Westchester Toyota Service Dept. today. Seamless, thanks to William Vesey. Appt. was at 2pm and a Had my wife's 2014 Toyota Corolla serviced today at Westchester Toyota Service Dept. today. Seamless, thanks to William Vesey. Appt. was at 2pm and attended to promptly which was definitely surprising but definitely exceeded my expectations by getting out of the service dept. in less than an hour. Definitely recommend you go see Willie at Westchester Toyota Service on Vredenburgh Ave. in Yonkers. Thank you so much to all involved !! More

Great customer service. I usually go to New Rochelle Toyota for service, but after a bad experience (getting the run-around) I decided to check into Westchester Toyota. Walke I usually go to New Rochelle Toyota for service, but after a bad experience (getting the run-around) I decided to check into Westchester Toyota. Walked in and was greeted by an exceptional young man (Stephan) who was very knowledgeable, understood that I was disserviced and described in detail what was to occur and that i wouldnt experience that in this dealership and boy he was right. Love that I can walk into a place, share a laugh and meet someone that makes me feel like they actually care about my car. Completely different environment here. He even saved his number into my phone in case I had any other questions. THATS service. He sat me down with Rich and explained to him of my issue and Rich made sure I got the service I deserved. Thank you to all of the Westchester team. Keep it up. More

Exceptional I visited the service department for my 15,000 mile service appointment. The service was truly exceptional. My service writer, Anabel Sanchez, was ver I visited the service department for my 15,000 mile service appointment. The service was truly exceptional. My service writer, Anabel Sanchez, was very helpful and was able to answer all of my questions. More

"The BEST always stands out" I've been bringing my two corollas for a while to get service on the oil change. From the service team no one stands out more like Mr. Herctor Alvares I've been bringing my two corollas for a while to get service on the oil change. From the service team no one stands out more like Mr. Herctor Alvares. He is professional, humble and very helpfull. He would do all he can to answer your questions and concerns. Keep up the good work Senor. More