Westchester Toyota/Scion - Service Center

SATISFACTION GUARANTEED Hi my name is Ransford Fraser, I resides in Elmsford ,Westchester, New York. On Monday ,10/24/2016 I took my 2013 Toyota Venza to be serviced as the s Hi my name is Ransford Fraser, I resides in Elmsford ,Westchester, New York. On Monday ,10/24/2016 I took my 2013 Toyota Venza to be serviced as the service light come on. my appointment was schedule for 8 am that morning. on completion of the formality I was assigned Robert Garcia as service consultant. To my surprise Robert pointed out to me that I need transmission service ,front and rear lube service and oil ,lube and filter change......He asked me if this was my first service appoint with this vehicle and I pointed out to him that I had just purchase this vehicle in late May and was told at the dealership that oil and filter ,transmission brakes, new tires and a 21 point inspection was done ,all that would happened is that in October service would be needed as it relates to the sticker on the windscreen..I was so upset and angry for being lied to ,and seeing the frustration I was experiencing , he immediately spoke to me in a calm tone of voice and said we know that you are a previous customer and loyal customer I will present your case to my manager to see how we can assist you. To my surprise he reture and said that you do not have to pay any money today we will take care of you needs.i almost fell out my seat. This was a super surprise as no one has ever done anything like this for me. I AM NOW A TOYOTA CUSTOMER FOR LIFE ASWELL AS MY ENTIRE FAMILY.. Service THANKS A MILLION Robert. was prompt and 100% satisfied. I wanted to hug him but being a professional he simply states ,that the service we here at Toyota offer. More

Excellent Visit I brought my car in for service last week and worked with Caroline. She was a pleasure to deal with and very professional. These visits make me want t I brought my car in for service last week and worked with Caroline. She was a pleasure to deal with and very professional. These visits make me want to continue coming into Westchester Toyota. More

Excellent Service I've been dealing with Willie Vesey at Westechester Toyota for over 9 years. He's been taking care of mine and now my daughter's cars. I wouldn't trus I've been dealing with Willie Vesey at Westechester Toyota for over 9 years. He's been taking care of mine and now my daughter's cars. I wouldn't trust my cars to be serviced by anyone but him. If you ever find that you need to get your Toyota serviced ask for Willie when you go in and know that he will be knowledgeable and honest and most of all entertain you with his great humor while you wait. More

Great Toyota for life it never fail me yet so am sticking with Wat works.my daughter first car will be a Toyota and ama trade mytoyota high lander for a 20 Toyota for life it never fail me yet so am sticking with Wat works.my daughter first car will be a Toyota and ama trade mytoyota high lander for a 2017 one. More

GREAT Great service from adrian valerio from the minute i walk in the door and was placed in his office. He listen to my concerns so may vehicle could be fi Great service from adrian valerio from the minute i walk in the door and was placed in his office. He listen to my concerns so may vehicle could be fix the right way had me road test the vehicle with a mechanic to make sure my concern was understood. I was able to fix my vehicle within my budget. More

job well done i brought my car in for service last week. I dealt with Caroline Monegro. Everything was great. She went over everything that was going to be done i brought my car in for service last week. I dealt with Caroline Monegro. Everything was great. She went over everything that was going to be done with the car. She also asked me if there were any problems or if i had any questions about the car. That was a nice touch. No one before had ever asked that (this is my third highlander). Most important though, is that she promised the car would be done in the time specified. I am a doctor and only had a small window of time to get the service done. while there i picked up some floor mats. Andrew and peter were also very professional and helpful. When i picked up the car Caroline went over what was done and I was on my way quickly. overall, a very pleasant experience More

LISARAV I WAS TAKING MY VEHICLE TO NEW ROCHELLE TOYOTA WHAT A DIFFERENCE THE ATTENTION I WAS GIVEN WAS STELLAR ROBERT GARCIA WAS ON POINT WITH HIS EXPLAINATIO I WAS TAKING MY VEHICLE TO NEW ROCHELLE TOYOTA WHAT A DIFFERENCE THE ATTENTION I WAS GIVEN WAS STELLAR ROBERT GARCIA WAS ON POINT WITH HIS EXPLAINATION BUT ALSO ADVISED ME WHEN TO COME BACK AND WHAT SHOULD BE DONE AT TIME . NEW ROCHELLE DOES NOT HAVE A CLUE HOW TO HANDLE CUSTOMER ROBERT GARCIA IS WHAT A SERVICE CONSULTANT SHOULD BE LIKE More

2016 4-runner I I found my car salesman to be totally professionally and knowledgeably in his cars that he was selling. Also., he was readily available and easy t I I found my car salesman to be totally professionally and knowledgeably in his cars that he was selling. Also., he was readily available and easy to work with in the leasing of the vehicle. More

prompt, courteous, respectful Robert Garcia is knowledgeable, fast, and hard working. This was the second visit with Robert, and both were well received. I would recommend him to a Robert Garcia is knowledgeable, fast, and hard working. This was the second visit with Robert, and both were well received. I would recommend him to anyone. More

Thank you , Mr.Garcia Mr. Garcia did a great job taking care of me and my car, he tried everything he could to get me the best and I will definitely come back. He is the b Mr. Garcia did a great job taking care of me and my car, he tried everything he could to get me the best and I will definitely come back. He is the best service consultant I have ever met. Thank you very much! More