Westchester Toyota/Scion - Service Center

Crystal was great ! Took my vehicle to get serviced and met with Crystal. She was extremely helpful. She was very professional and personable. She was patient and explain Took my vehicle to get serviced and met with Crystal. She was extremely helpful. She was very professional and personable. She was patient and explained everything. Had a very bad experience at another location and didn't know what to expect at Westchester Toyota. Crystal put everything at ease. Thank you Crystal! Keep doing a great job. More

A nice experience I brought my car in for servicing at Toyota near Cross County Center . I was professionally taken care of by Crystal . She was very patient and attent I brought my car in for servicing at Toyota near Cross County Center . I was professionally taken care of by Crystal . She was very patient and attentive to my concerns . She explained all of my servicing options clearly . Once again I did not feel rushed or unimportant . My experience was pleasant and efficient . Nice to see in our harried world !! More

Well satisfied Robert Garcia he helps you understand how your car works,and help you in how you can fix your budget so you meet the needs of your car. Thanks a lot. Robert Garcia he helps you understand how your car works,and help you in how you can fix your budget so you meet the needs of your car. Thanks a lot. More

Trusturdeal I use my Toyota for work I trust Robert Garcia guidance for my Corolla I am on the road a lot Robert has shown me how to service my car based on my dr I use my Toyota for work I trust Robert Garcia guidance for my Corolla I am on the road a lot Robert has shown me how to service my car based on my driving he is a key person in service More

The best Took my car in to have a quick oil change and inspection. Was able to get my brakes and tire replace before my afternoon appointment. Thank you to Adr Took my car in to have a quick oil change and inspection. Was able to get my brakes and tire replace before my afternoon appointment. Thank you to Adrian for keeping his word. More

Westchester Toyota is a great service center I've been at this dealership for service for 15 years, They are reliable, trustworthy, explain all the ins and outs and the costs, so there are no su I've been at this dealership for service for 15 years, They are reliable, trustworthy, explain all the ins and outs and the costs, so there are no surprises. Rick Modafferi is my favorite service manager, ask for him if you go. More

Hector Alvarez & Mr. Casimir are Toyota's Best! Service representative Hector Alvarez is a great, knowledgeable, informative consultant and every time I schedule service for my vehicle, I make sure Service representative Hector Alvarez is a great, knowledgeable, informative consultant and every time I schedule service for my vehicle, I make sure it's with Mr. Alvarez. More

Good service I had the pleasure to work with Caroline .. she was very pleasant and excellent service thank you I will recommend this service dept to my family and I had the pleasure to work with Caroline .. she was very pleasant and excellent service thank you I will recommend this service dept to my family and friends More

Medina9 I have a 2013 highlander I have a great service rep robert garcia he understands me and my vehicle I would never take my vehicle elsewere robert has m I have a 2013 highlander I have a great service rep robert garcia he understands me and my vehicle I would never take my vehicle elsewere robert has many years in the service he really is the best there is More

SATISFACTION GUARANTEED Hi my name is Ransford Fraser, I resides in Elmsford ,Westchester, New York. On Monday ,10/24/2016 I took my 2013 Toyota Venza to be serviced as the s Hi my name is Ransford Fraser, I resides in Elmsford ,Westchester, New York. On Monday ,10/24/2016 I took my 2013 Toyota Venza to be serviced as the service light come on. my appointment was schedule for 8 am that morning. on completion of the formality I was assigned Robert Garcia as service consultant. To my surprise Robert pointed out to me that I need transmission service ,front and rear lube service and oil ,lube and filter change......He asked me if this was my first service appoint with this vehicle and I pointed out to him that I had just purchase this vehicle in late May and was told at the dealership that oil and filter ,transmission brakes, new tires and a 21 point inspection was done ,all that would happened is that in October service would be needed as it relates to the sticker on the windscreen..I was so upset and angry for being lied to ,and seeing the frustration I was experiencing , he immediately spoke to me in a calm tone of voice and said we know that you are a previous customer and loyal customer I will present your case to my manager to see how we can assist you. To my surprise he reture and said that you do not have to pay any money today we will take care of you needs.i almost fell out my seat. This was a super surprise as no one has ever done anything like this for me. I AM NOW A TOYOTA CUSTOMER FOR LIFE ASWELL AS MY ENTIRE FAMILY.. Service THANKS A MILLION Robert. was prompt and 100% satisfied. I wanted to hug him but being a professional he simply states ,that the service we here at Toyota offer. More