Westchester Toyota/Scion - Service Center

A few weeks after receiving my new vehicle, I realized that a specific option I ordered was not installed. I contacted Johnny Hernandez on his private line and the problem was solved. He immediately set u that a specific option I ordered was not installed. I contacted Johnny Hernandez on his private line and the problem was solved. He immediately set up a priority maintenance appointment and the optional equipment was installed. Johnny understands making a sale is easy. Gaining customer loyalty is all about service. If you are thinking about buying a vehicle at Westchester Toyota do yourself a favor and ask for Johnny. He makes you feel you are his top priority. More

My experience with Westchester Toyota's service department was extremely disappointing. They failed to resolve the issue with my car instead made the matter worse, they lied about the repairs they department was extremely disappointing. They failed to resolve the issue with my car instead made the matter worse, they lied about the repairs they claimed to have done. Additionally, my new car was returned with noticeable scratches that weren’t there before. The communication throughout was very poor—even they put new scratches , and my concerns were largely ignored. I am deeply dissatisfied with the service and would not recommend them. Beware of service advisor ESDRAS JUAREZ he is a liar. More

Amazing service, all workers nice and polite! My problem was resolved better then I expected! Very happy! Will recommend to all! was resolved better then I expected! Very happy! Will recommend to all! More

Mr. Martinez greeted me and went over my concerns with my car. After Toyota inspected my car they found several areas of concern that needed to be addressed. Mr. Martinez was willing to take me to my car and car. After Toyota inspected my car they found several areas of concern that needed to be addressed. Mr. Martinez was willing to take me to my car and show me these areas as opposed to just telling me. I hope that Toyota will allow me to work with Mr. Andres Martinez in the future. More

The crm Maybel heard my concern and was able to help me get my car serviced promptly! Hector Alvarez was a great help & I will be returning for future maintenance. Great team!!! get my car serviced promptly! Hector Alvarez was a great help & I will be returning for future maintenance. Great team!!! More

Jeremy was very thorough and easy to work with. The check in process was very smooth as was the pickup of the car when service was completed. in process was very smooth as was the pickup of the car when service was completed. More

On Thursday, March 25, 2021 I brought my car in for the fuel pump recall. Shortly after I arrived, I was told to go to room number 1 to talk to a Service Advisor. How name was Victor Figueroa. He explaine fuel pump recall. Shortly after I arrived, I was told to go to room number 1 to talk to a Service Advisor. How name was Victor Figueroa. He explained to me in detail what had to be done and told me how long it would take to repair.When the job was done he called me up to let me know the job was finish, and even thing went smoothy. I could see that he was very skill and professional at his job. This was excellent service! One Happy Customer, Richard Gallo More

Waited two hours just for a diagnosis on what I already knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. knew. Waste of time. Salesman was nice but one nice salesman doesn’t make up for the horrible wait times (with an appointment) and crazy prices. More