Westchester Toyota

I found the dealership to be extremely helpful and cooperative. jaime in particular was great, and all the other management people were friendly. I felt no pressure about buying a car, all my question cooperative. jaime in particular was great, and all the other management people were friendly. I felt no pressure about buying a car, all my questions were answered, and everyone was courteous. I would recommend westchester Toyota to anyone looking for a car. More

I PURCHASED MY VEHICLE FROM RICHARD RODRIGUEZ. HE WAS VERY WARM AND FRIENDLY AND MADE ME FEEL COMFORTABLE WITH THE ENTIRE PROCESS WHICH IN THE PAST HAS BEEN AN INTIMIDATING ONE. RICH WAS KNOWLEDGEABLE AN VERY WARM AND FRIENDLY AND MADE ME FEEL COMFORTABLE WITH THE ENTIRE PROCESS WHICH IN THE PAST HAS BEEN AN INTIMIDATING ONE. RICH WAS KNOWLEDGEABLE AND COMMITTED TO MAKING SURE I WAS SATISFIED WITH MY PURCHASE. I WOULD RECOMMEND WESTCHESTER TOYOTA AND RICHARD RODRIGUEZ TO ANYONE MAKING A CAR PURCHASE. More

Jaime Gonzalez made my decision on purchasing a Toyota very easy. Prior to going to Westchester Toyota, I went to several dealers in the county. Some dealers just didn't have enough information while oth very easy. Prior to going to Westchester Toyota, I went to several dealers in the county. Some dealers just didn't have enough information while others quoted car prices far to high for what was being offered. Jaime had satisfactory answers to all my quesions. He worked with the financial advisor to obtain the best interest rate and payment method to fit my budget.I would highly recommend anyone contemplating on purchasing a Toyota to ask for Jaime Gonzalez of Westchester Toyota. I would defintitely recommend him to my family and friends!.......I for sure will do more business with you in the future. More

I went in looking for a good used car. I have no knowledge of how to start and got great help from the minute I walked in. The sales rep that took care of me was very clear and sounded like he knew knowledge of how to start and got great help from the minute I walked in. The sales rep that took care of me was very clear and sounded like he knew exactly what he was talking about. I gave the ratings I did because I feel they were well deserved. I am all about customer service when I go into a location and that is one thing I got at Westchester Toyota. The prices were a little of my budget so I chose to think about it a little more, but if I do choose to go ahead and purchase a vehicle I would definitely come back here. My associate was very friendly and attentive, made me feel right at home. I will recommend your dealership to my friends and colleagues for sure! More

Going to this dealership was a great experience. At first, I did not have any intention to purchase a car and was only going there to see what was available. The salesman immediately made me feel welc first, I did not have any intention to purchase a car and was only going there to see what was available. The salesman immediately made me feel welcomed, and introduced himself. He was very attentive and was able to explain the features of the car in detail. My car salesman, Sean Berry, was also great in explaining the finance options; I in no way felt pressured to buy a vehicle that day, but because I felt that I received helpful information from a knowledgeable salesperson, I decided to purchase my first car from Westchester Toyota. I LOVE my car! It is everything I've ever wanted and more; I could not be happier with the decision I made. I would definitely recommend this dealership to my friends and family and look forward to someday becoming a repeat customer. More

I went to this dealership with my dad, looking for a 2004-2005 Toyota Camry that he wanted. When we spotted a car we were interested in, we noticed it didnt have a price on it, even though all the other 2004-2005 Toyota Camry that he wanted. When we spotted a car we were interested in, we noticed it didnt have a price on it, even though all the others did. So we went inside and asked the secretary the price. She told us we would have to wait 45 minutes to speak to a sales associate(Yes. THAT long to take our $10,000, I KNOW) . We put our names on the list, and went to another dealership instead of waiting there. When we came back, we were greeted by a man named "Sam", who would be our salesman. We showed him the car we were interested in and he offered to get the keys for a test drive. When he came back out, he said the car had been sold, and no one had put the sign up on it. He then went on to say it was $12900 for the car. I told him Kelly Blue Book value is $10,775, and he said, in a VERY nasty tone, "Kelly Blue Book is a wholesale estimate, we sell cars at retail DEAR". That was so frustrating for us. He must have thought we were idiots to give us that line. He came across as such a scumball, as he was rambling on about how he could show us something else, something NEWER, it was something out of a comedy sketch.I think he was rushing us along because there was a couple after us that he thought was going to buy a new car. As we were about to leave, he makes a comment about my family's appearance, which i will not share because I am still fuming over it. THE WORST costumer service I have ever dealt with. And to put the icing on the cake, as we are leaving we spot a couple test driving the very car we wanted to buy! I called the dealership the next day and was told that the car was available, I told "monique" (the person helping me on the phone, if you can call it help) what happened and she said she would have to contact the inventory manager to make 100% sure it was truly available. I called EVERY DAY, 3 times a day, for the past 3 days, and have yet to hear from this manager. Finally some girl just answered the phone this morning and said it was available, at least on her computer, so I took that at face value, without verification from management and gave up. I asked her the price on their computer and she said "$10,775"!!!! I knew then that I was not going to put up with such poor costumer service. I'm so frustrated with this dealership, and WILL NOT BE BUYING NOT EVEN A FLOOR MAT FROM THEM. I got better service at the fordham dealership, and that place is in a bad bad BAD side of town. Unprofessional mess they were at Westchester. And to think I am going to purchase a car for myself soon and they missed out on TWO sales. GOOD RIDDANCE. More

The service and parts department employees were very helpful and knowledgeable. The entire staff was friendly and made sure I was comfortable while I waited. I was able to get a service appointment when helpful and knowledgeable. The entire staff was friendly and made sure I was comfortable while I waited. I was able to get a service appointment when I wanted it and did not have to wait a long time like I have done at other dealers. More

i had my car in for its 7500 miles service. i had a very good experience. they seemed well trained and very knowledgeable unlike the time i bought the car to my closest dealership by my job which id rather good experience. they seemed well trained and very knowledgeable unlike the time i bought the car to my closest dealership by my job which id rather not say since its more of an option for me since i work so close to them and as far as time which i dont have i have no choice. More

I SHOP AT THE CROSS COUNTY MALL AND NOTICED THE DEALERSHIP IN THE AREA. WANTED MY 98 CAMRY LOOKED AT BUT DONT LIKE TAKING IT JUST ANYWHERE AS IT HAS ONLY 42000 MILES. I SET UP AN APPT. AND RECIEVED DEALERSHIP IN THE AREA. WANTED MY 98 CAMRY LOOKED AT BUT DONT LIKE TAKING IT JUST ANYWHERE AS IT HAS ONLY 42000 MILES. I SET UP AN APPT. AND RECIEVED A CALL TO REMIND ME A DAY BEFORE. THE CONSULTANT GLENN WAS GREAT! RECOMMENDED THINGS BUT WAS NEVER PUSHY. THEY GOT ME IN AND OUT IN ABOUT 2 HOURS. THE FACILITY WAS CLEAN AND THE STAFF WAS GREAT. GLENN WENT OVER THE CHARGES AND GOT ME GOING. OVER ALL EVERY THING WENT SMOOTH. A++ SERVICE!! WILL RECOMMEND.. WOULD RETURN AGAIN. TWO THUMBS UP. More