Westbury Toyota - Service Center

Always on time. Clean waiting area. Clean bathrooms. Helpful service reps. Amanda Dilauro has been there a long time and friendly. Free car wash coupons every visit. Helpful service reps. Amanda Dilauro has been there a long time and friendly. Free car wash coupons every visit. More

Andrew went above and beyond to get my car the service needed and even recommend about upcoming service. he address any concerns l have about my car. Thank you Andrew needed and even recommend about upcoming service. he address any concerns l have about my car. Thank you Andrew More

Service engine light came on in my 2020 Camry with only 275 miles on it. The Dashboard indicated “AWD System Malfunction, 2WD mode engaged, visit your dealer”. So I brought the car in for service, waited 275 miles on it. The Dashboard indicated “AWD System Malfunction, 2WD mode engaged, visit your dealer”. So I brought the car in for service, waited for almost 2 hours only to find out that it was an evap. code from a loose gas cap, technician cleared the code and it was fine. Now for the best part, my service advisor could not tell me why an evap. Code (loose gas cap) was throwing an AWD malfunction message and as per their policy, if a customer brings their car in with a service engine light on and it is determined to be a loose gas cap the customer will be charged $150, amazing right….. I could not believe what I was hearing, rather than cause a scene, I paid the “Cash Grab” fee. Immediately filed a complaint with corp. Toyota and within the same day I received a call from Westbury Toyota apologizing for the service and refunded me the charge. I will never bring my car to Westbury Toyota service again, unacceptable customer service from both my service advisor Janine Leuthner and whoever the technician was that worked on my car. More

Janine was great to work with getting my Toyota 4runner serviced. She also had the mechanic look at areas of the 4runner I wanted them to check. serviced. She also had the mechanic look at areas of the 4runner I wanted them to check. More

Super Friendly People. Horrible Service Scheduling. They called continually to have me come in for a service. We made the appointment, came early, It took 2.5 hours for an oil change. Uggh! called continually to have me come in for a service. We made the appointment, came early, It took 2.5 hours for an oil change. Uggh! More

I have utilized their service department for many years and they are quite good. Courteous and efficient. Refreshments pre-pandemic were also better than most dealerships. and they are quite good. Courteous and efficient. Refreshments pre-pandemic were also better than most dealerships. More

Amanda Dilauro was very professional in helping me. She saw me waiting there and immediately came over to greet me and assist me. She is very pleasant and conscientious. Great place to go and have my car s saw me waiting there and immediately came over to greet me and assist me. She is very pleasant and conscientious. Great place to go and have my car serviced there! More

Great customer service My family and I take all of our cars to Toyota of Westbury for service and they never disappoint! I had Adalberto Irizarry as my advisor for my recent My family and I take all of our cars to Toyota of Westbury for service and they never disappoint! I had Adalberto Irizarry as my advisor for my recent visit and he was very friendly, personable, and made sure everything was okay. More

This is my second Toyota car. I go back to the service dealer because Andrew Panton always has been very kind, friendly and willing to help me with everything that I need for my car. dealer because Andrew Panton always has been very kind, friendly and willing to help me with everything that I need for my car. More

Not pleased with the service and social distancing They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside They overbooked and there wasn't any room inside to wait. Had to wait outside in 90 degree heat for 1 1/2 hours pacing and 15 minutes sitting outside. My service advisor was overwhelmed and when I asked for the status, had to wait another 1/2 hr inside (people not observing social distancing and allowed to do so) while the car was actually ready. Time recorded when ticket was opened was incorrect by 26 minutes. Before leaving, turned on my car's air conditioner and there was a loud knock - quickly turned the air off and turned it back on after a couple of minutes. Don't know what that was but doesn't give me a confident feeling. More