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Westbury Toyota - Service Center

Westbury, NY

4.4
314 Reviews

314 Reviews of Westbury Toyota - Service Center

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August 13, 2022

I think the service department is great. They are always friendly, courteous, polite & very informative. Especially Amanda who answered my questions with a smile. More

by byron.kirkland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Westbury Toyota responded

Thanks for sharing your appreciation of our service team, Byron! Amanda will definitely appreciate the shout-out. Many safe and happy miles from everyone at Westbury Toyota!

August 06, 2022

Always fast and friendly service . the employees front and back always professional. All questions are answered, never have a problem there. That’s why I always Recommend TOYOTA Westber More

by rbalserajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janine. Jami, Jay Gonzalez
Aug 08, 2022 -

Westbury Toyota responded

It means so much that you recommend our work to friends! Thank you for choosing Westbury Toyota and for sharing your outstanding review. Drive safely until we see you next!

August 03, 2022

Service Advisor, Ms. Peralta was soft-spoken, understanding and a pleasure to interact with. Outstanding individual! Thank you. More

by Kitmou
Recommend Dealer
Yes
Employees Worked With
Ms. Peralta
Aug 04, 2022 -

Westbury Toyota responded

We love seeing kind words about our wonderful staff! Yamilet will definitely be grateful for the shout-out. Thanks for supporting Westbury Toyota with your review. Until next time!

July 27, 2022

I had a very pleasant experience while I went for 5000 miles service from this dealership on 07/26.2022. I didn’t purchase the vehicle from them. Since they were near to me I choose to go here. Originally More

by Japanese Car Enthusiast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not listed
Jul 27, 2022 -

Westbury Toyota responded

Thank you for this review! We are glad to hear that our team took care of your vehicle in a timely way. We appreciate your kind words about us, and we will see you again next time here at Westbury Toyota!

July 22, 2022

Nice dealership but service is a bit wonky. I was first on line for a simple oil change was there before they were. Car went right in and I didn’t get out for another two hours and twenty minut More

by Excaptain308
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Chin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Westbury Toyota responded

I am sorry that your visit took longer than anticipated. We strive to deliver a seamless and efficient service for our guests, and it is disappointing that we left the wrong impression. I assure you that we will use this feedback to better our practices in the future. If there is anything more I can do to assist you or improve your experience, please feel free to reach out. Best, Charles Vassallo - Service Manager - 516-333-9748

July 14, 2022

Sebastián was so helpful and knowledgeable. Service is fast, was expecting to be there about 1-1/2 hours and was done in 30min. , I strongly recommend Westbury Toyota More

by Dileniacollado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabastian Pimentel
Jul 14, 2022 -

Westbury Toyota responded

Thank you for your recommendation! We are so happy you enjoyed your service experience at Westbury Toyota. Come back anytime.

July 11, 2022

i bought a used gmc terrain that went through a inspection. A week after driving the car has to bring it back because of the oil was never changed. Seven months later bring it back cause a noise th More

by latara98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elijah Keating
Jul 11, 2022 -

Westbury Toyota responded

I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is disappointing to see that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Charles Vassallo - Service Manager - 516-333-9748

June 12, 2022

Westbury Toyota service always delivers quality work when I bring my car in! I leave there confident that my car is in tip top shape. More

by ftaylor77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine
Jun 13, 2022 -

Westbury Toyota responded

We're delighted that we earned your five-star rating! Thank you for your continued loyalty to us here at Westbury Toyota. We look forward to seeing you next time!

May 31, 2022

Best Customer Service Great staff 🙏🙏🙏👍👍 Mechanic R first class Waiting area very relaxing bathrooms are clean More

by Domingoperez3337
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenine
May 31, 2022 -

Westbury Toyota responded

Our team will always be happy to help you out! Thanks for supporting Westbury Toyota and we'll see you next time!

April 23, 2022

I leave my car at 7. 00 am for change oil and brake fluid change service for my Prius 2010. In service department.At 9.10 am I was at home . All job done smithies and prof More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina from Service department
Apr 25, 2022 -

Westbury Toyota responded

Matt, thank you for taking the time to review us! We are so glad to hear that you had such a successful and efficient service experience working with the Westbury Toyota team. Drive safely, and we hope to see you back again down the road!

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