Westbury Toyota - Service Center

Service Dept Horrible. Have been going to this dealership for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. T for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. They called us back and recommended over $800 of unneeded repairs and advised our AC hose was clogged. I asked why they were even touching the AC hose and they said they check everything. We declined the AC repair because there was nothing wrong with the hose. A week later our carpet was drenched and had to go back to Toyota to repair. They charged us $140 to fix it. Awful coincidence it never had a problem until they messed with it. This past month we brought our van for an oil change. They recommended we replace all 4 tires. 2 of them were ok so we replaced the two front. Shortly after leaving the service dept our tire inflation warning light came on. Brought the van back a week later and Westbury Toyota made us wait 2 hours to tell us our sensor was now bad and $350 to repair. I asked them if it was in the two front tires they just replaced and their service manager Doreen told us she did not know. I explained that if it was in the 2 new tires, they should take responsibility and repair it. She refused to check the two front tires and let us leave with a piece of paper stating "Customer declined Repair" I reported this to Toyota corporate and they opened a case for me. No one from Westbury Toyota responded. I called Toyota headquarters again and they gave me 2 contacts of customer service reps to speak with at Westbury. I called Westbury Toyota and asked for the two contacts and was advised 1 was no longer there and the other moved to accounting. Finally after about 6 phone calls found someone to assist (Dana) and I'm bringing my vehicle there today to hopefully resolve the tire issue. In any event, my opinion is the serrvice dept has gone way downhill over the past year. You can't even find their General Manager Mark F. He does not answer e-mails and no one seems to know where he is. When I wait in the waiting room I always hear the service managers recommending many repairs that probably are unnecessary. I'm lucky to have some knowledge of auto repairs otherwise I'd be taken advantage of. Beware of things that break shortly afterwards when having your vehicle serviced at Westbury Toyota. I have lost my trust on their service dept. They need new management as the current service managers do not know how to deal with customer complaints. UPDATE: They corrected the problem within 15 minutes of bringing the vehocle back after complaining. Shows you I would have shelled out $350 had I not complained to fix something they were resp for. More

This is my second Highlander and I can't say enough about the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER when our cars go in for service! She see's to it that the Job is Done Right the First Time! More

I brought my can in for brakes, oil change, and a water leak into the car. They did the brakes and oil change and said a drain was clogged. The cost to clean the drain was for labor only and would be $499. leak into the car. They did the brakes and oil change and said a drain was clogged. The cost to clean the drain was for labor only and would be $499. The back floor behind the front passenger seat was getting wet. I agreed to fixing this. After lengthy discussion, they agreed to keep the car overnight so the carpet would have a chance to dry. Believing the problem was taken care of, I took the car home the next day. My mistake was believing all was well. A week later it rained. A day or two later, the car began to have a mildew odor. I picked up the floor mats. Now both sides of the carpet in the back seat were wet and mildew was growing. I brought the car back. While Liz, the customer service person, was agreeable, she was not there the day the car went in. I had to deal with Roberto, the service manager, who is rude and unresponsive. While I pointed out that the sun roof was not sitting flush on the car and seemed to be dropped below where it should be, the service advisor Andrew, said he was not sure if it should be that way but would be checked. They told me that this leak was a completely different problem. That "debris' was in the roof channel and caused it to leak. Isn't it a coincidence that the sunroof was not set in the roof the correct way and loh and behold, when I got the car back it had been "readjusted". I was told when the car was first brought in, the service person NEVER opened the sun roof and that all work was done from inside. If this is the case, there is something very wrong with the construction of this car that the roof would just drop . I have NEVER opened the roof. Andrew told me that I could take the car home, although still wet and moldy. After numerous calls, Roberto finally came to the phone and said the carpet would be cleaned and I could pick up the car the next day. I spoke to Liz the next day. She was once again pleasant. She said to keep the car there all day so the carpet would be dry when I took it home. Needless to say, took the car home. Looked inside. Seemed all right. Mats were on the carpet with the Penske paper mats on top. The next night it rained. Checked the carpet. Carpet was wet. Not from the rain but because they had put the rubber backed mats on a damp carpet. Carpet smells. Have contacted corporate customer service. Have contacted Westbury and still waiting for a response. More

Westbury Toyota Service is a great place to take your vehicle for repair and general maintenance. The staff is friendly and knowledgeable. They get you in and out quickly. vehicle for repair and general maintenance. The staff is friendly and knowledgeable. They get you in and out quickly. More

The only reason this place is getting ONE star from me is because I can't give them ZERO stars. I had problems with them when I work done on a Toyota Echo. I was told certain things had to be done or I would because I can't give them ZERO stars. I had problems with them when I work done on a Toyota Echo. I was told certain things had to be done or I would be at risk of death. They swore they needed to replace my brake rotors for an exorbitant price and that if they were trimmed they brakes wouldn't work properly and be a serious risk to my life. When I told them that due to the estimate I would be going someplace else the service rep I was speaking to was suddenly ok with resurfacing the rotors- even though he felt it would be putting my life at risk! When I questioned his change of mind he told me that Toyota "didn't want to lose my business." I have since left Toyota- however this past week my mother's car was in for a brake service. No problems- just replacing the brake pads and resurfacing the rotors. This cost me $300 at my regular mechanic- it cost her $900 at Toyota. To top it off- the next day we took a road trip. GUESS WHAT. The mechanic forgot to attach the brakes to the van when he was done working on them! The brakes came off the car at 60mph on a highway- and suddenly the brakes failed and we had no ability to stop the car. Talk about heart stopping! Our van was bucking, jumping, and nearly rolled more than once as we desperately tried to stop a van with NO BRAKES on a busy highway. My mother and I, along with several others who were driving on the highway near us, could all have been killed! Yes, they towed our van from the towing company to the New Rochelle dealership- the next day. That's about the only thing they did promptly! They replaced the brakes that were destroyed- and ONLY the brakes. We had to ask them MORE THAN ONCE to check the REST of the car to make sure it wasn't damaged. They also pointed out that despite the fact that the rims and hubcaps on what was previously a mint-condition van are now scratched and damaged they have no intention of fixing anything that isn't "structural." Apparently the fact that our now scratched up minivan has "cosmetic" problems they don't see as a problem! To add insult to injury the minivan was not at Westbury Toyota- it was at a Toyota service center in New Rochelle New York over an hour away- rather than towing the car to Westbury as a courtesy they expected us to go back and drive over an hour away to pick up the van. Three days later they had finally checked the ENTIRE van for "structural damage" related to our hair-raising experience and predictably found nothing that concerned them. We are still waiting for word on any compensation due to the incredibly poor brake service that was done despite the large amount of money we paid. When the service rep found out what had happened (despite our calling earlier and letting Westbury Toyota know-he apparently had no idea what had happened.) He wanted to know how happy we were with our brake service. When he found out what had happened and that we expected compensation he became very unpleasant and rude on the phone. Haven't had the van checked out by another mechanic yet but that is on my to-do list! MAJOR FAIL TOYOTA! More

I am so pleased with the service that I received at Westbury Toyota. My salesperson was wonderful and I would highly recommend Ralston to anyone seeking to purchase a vehicle. My visit was prompted Westbury Toyota. My salesperson was wonderful and I would highly recommend Ralston to anyone seeking to purchase a vehicle. My visit was prompted by the need to purchase a larger vehicle due to our growing family. Ralston was friendly and professional. I was also impressed by the showroom. I was able to walk around both inside and outside without feeling the pressure that other dealerships tend to apply to potential buyers. With Ralston's help I found the perfect Sienna for our family (inclusive of 2 soon to be 3 active boys). I was also excited when I learned that I could add a few extra features to the financing with ease(i.e. monitor, sensors, etc.). They took the time with me to show me the monthly price difference with and without the additional choices, so that I could make an informed decision. Our family loves our new car. Thanks from the growing family on the go. More

My car had brake problems less than a month after they installed my brakes. The shop manager refused to look at my car and insisted they could not set up any appointments on the days I had off. After an h installed my brakes. The shop manager refused to look at my car and insisted they could not set up any appointments on the days I had off. After an hour of arguing, they finally looked at my car and in under 5 minutes found the brakes did not match the shims on the car. They then charged me for new parts that they should have advised me I needed when they initially installed the brakes. The service technician was very nice and helpful, but the manager was less than helpful (refusing weekend and walk-in appointments when I was prepared and willing to wait around 6+ hours) More

Lets say buying the car was pleasent but when I have a 2010 toyota camary with 2200 miles 3 months old and the paint is chipping on both sides of the rear wheel well and your told its road damage do they 2010 toyota camary with 2200 miles 3 months old and the paint is chipping on both sides of the rear wheel well and your told its road damage do they think im stupid they are not very helpful and as i talk to people more and more I only hear negative things about this dealership. Do NOT use them unless you like getting the run around then by all means enjoy because they dont return phone calls I call all day leave voicemails and I still dont get a call back its been a week I had to go there before the service manager would talk to me. More

twice now have gone into service dept without an appointment and they still gave me the fastest service and are quite courtsous serviceing the car. They do not try and sell a service not needed, the appointment and they still gave me the fastest service and are quite courtsous serviceing the car. They do not try and sell a service not needed, they just remind you that the service within the noted milage is available. I am handicapped and each time i leave the service area, all employees make the car available to me and offer to install my left foot gas pedal. although i had not origanally purchased my car at this dealership, i will not hestistte in buying or leasing my next car here. If the sales department is anything like the service department, mark my next car sold or leased., More