Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
314 Reviews of Westbury Toyota - Service Center
Sort by
May 22, 2014
car recall 5 times in 6 years was called at home and told that water pump was leaking which was only 21 miles after after it inspected a few days before. told it was 545 dollars p was called at home and told that water pump was leaking which was only 21 miles after after it inspected a few days before. told it was 545 dollars plus tax told them to let it leak took to my service station and they found nothing went on trip next day and stopped at service station i used in area also found nothing car had 31000 miles on it what kind of car would have a leak in the water pump at 31k , oops it didn't will never use them had 4 toyotas had 4 mitsubishi, and if i thought they would survive in the united states market would buy another one but dont think so had 5 nissans will buy another vehicle on september 4th of this year more likely a nissan rogue/juke or murano, have not yet decided customer service department was no help even though they contacted me recently and asked what they can do to earn my trust again after telling them they did nothing. you asked for it you got it toyota has a whole new meaning. More
by colby1
Employees Worked With
dont know
May 17, 2014
bad workmanship i went into service dept told them i heard a noise in the front right engine/wheel minutes later diagnostic was the noise was due to idler's at back o i went into service dept told them i heard a noise in the front right engine/wheel minutes later diagnostic was the noise was due to idler's at back of timing belt ,ok how much it cost$ 1700 did you check everything ,yes we do a mutiple point check including tire pressure belts etc .is the car ok to drive ? because i dont have the money to do this right now ,yes says the service rep, but not sure for how long .any way there is a recall on gear solenoid we will change that and then you will be on your way .when all was done my wife pick up the car (toyota sienna 2004) and drove off ,14 miles down the road the car broke down,two studs broke off from front right wheel i immidiately call service dept they said bring it back i call a tow truck got back to toyota now they are telling me they did not have to take the wheel off forgetting the fact that they did a diagnostic and charge$ 130 and that the car was ok to drive putting my wife's life at risk she could have died because of their poor negligience or incompitence making the wrong diagnostic and not checking the wheel or not putting the wheel back on correctly. More
by strauss4u39
Employees Worked With
mohamed
April 09, 2014
Excellent Service! I have never written a review before, but my experience dealing with Jamie Nussbaum was exceptional! Jamie is friendly and knowledgeable. He listened I have never written a review before, but my experience dealing with Jamie Nussbaum was exceptional! Jamie is friendly and knowledgeable. He listened to my concerns and did not pressure me into buying anything unnecessary. He took the time to explain exactly what my car needed and what items could wait. My car was ready before the promised time and he even washed it! I was extremely satisfied with my experience at Westbury Toyota. Jamie, you have a lifelong customer! Thank you! More
by Shoshanna7
Employees Worked With
Jamie Nussbaum
March 03, 2014
The representatives at Toyota Westbury Service department were very pleasant and helpful. Shawn was very professional and followed up with me to make sure the services done on my New Toyota were working pro were very pleasant and helpful. Shawn was very professional and followed up with me to make sure the services done on my New Toyota were working properly. Jose installed my remote starter and explained to me in detail how to work the controls and made sure my long range stater was working properly. The Service department people were very nice unlike the salespeople at the dealership. More
by IrisGranados
Employees Worked With
Shawn Nathu and Jose in westbury totoya parts & services
February 08, 2014
Toyota of Westbury makes service and maintenance a breeze. Very friendly staff and clean/spacious waiting area. Easy process to get a loaner vehicle when you come in for maintenance. breeze. Very friendly staff and clean/spacious waiting area. Easy process to get a loaner vehicle when you come in for maintenance. More
by Ac_litho
Employees Worked With
Service
December 21, 2013
This service advisor had an attitude. He seemed to be in a rush when there was barely anyone there. As we were consulting, he answered his personal phone and ignored me as the customer. Rodrigo was not the a rush when there was barely anyone there. As we were consulting, he answered his personal phone and ignored me as the customer. Rodrigo was not the friendliest person to deal with. I will not be giving Westbury Toyota any more service business due to this experience. More
by Robert343
Employees Worked With
Rodrigo Arichabala
October 17, 2013
My son and I recently moved from up state in the Hudson Valley to Long Island. My family have been Toyota customers for decades. We were looking for a local Toyota dealer to do business with and we found o Valley to Long Island. My family have been Toyota customers for decades. We were looking for a local Toyota dealer to do business with and we found one -- Westbury Toyota !! Christine , the service representative was extremely helpful setting up appointments, working around my son's busy schedule, getting answers on some technical concerns / questions. In general she made us feel like we've been doing business for years !! Christine put us in contact with "Dominick" the service technician who was very knowledgeable and helpful. In fact, he made it a point to ask for him and he would ensure he did the work on the car himself !! What a great team ! More
by frankf_38
Employees Worked With
Christine Hilton
September 16, 2013
I walked into westburry Toyota to have my car serviced not realizing service was in another location. And krystle Luchetti took me over there on her lunch break just to have my car serviced. I've been to not realizing service was in another location. And krystle Luchetti took me over there on her lunch break just to have my car serviced. I've been to other dealers and I felt like I Gita tossed around but she took the time to call and to take me there I could not of had a better experience thank you westburry Toyota and Krystle More
by CODYBANKS
August 01, 2013
Recently totaled my car and was in need of a replacement. After originally talking to people over at Sunrise Toyota and Hempstead Toyota I was not satisfied with the service over the phone. Talking to your e After originally talking to people over at Sunrise Toyota and Hempstead Toyota I was not satisfied with the service over the phone. Talking to your employee Eric Roettinger, he was very attentive and easy to talk to about my my options with getting a new car. I will be coming be coming back to this dealership mainly because of the immediate customer service I received. More
by cameronkohn
Employees Worked With
Eric Roettinger
