Westbury Toyota - Service Center

professional and very service oriented service dept very professional and helpful. they were great on the phone as well as in person. service area clean and organized, overall just a great service dept very professional and helpful. they were great on the phone as well as in person. service area clean and organized, overall just a great experience. More

3 Hours for an Oil Change + Forgot to Do Other Requested Wor I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 mi I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 minutes early and the adviser that approached me, Stephanie Cion took down the requested work rather quickly and advised it shouldn't be too long. At about 9am (almost two hours later), she finally approached me to tell me a laundry list of issues with the car - I needed new rotors and with that new brakes, two new front tires, new air filter and my shocks needed repair. For a car with 20k miles, I was surprised to hear it needed all this work. I had a 10am appointment so I declined to do to the work now and asked for a quote to do it another time. Additionally, I asked when the oil change, tire rotation and NYS inspection would be done she said it would be another 10 minutes then I'd be on my way. Fast forward to 10am and no sign of my car being done. I walk into her office and magically the car is done. Upon getting in my car and driving away, I realize the NYS inspection was NEVER DONE. There was no chance I was spending So it took 3 HOURS for an oil change and tire rotation and they forgot to do a NYS inspection. Simply unacceptable. I will never be returning to this dealer and probably Toyota dealerships in general for service. If you do choose to go here, I would avoid having Stephanie Cion as your adviser. She failed me as a customer and forgot to perform the requested work. I'm also not sure if all the work she recommended was necessary - I'll be following up with an independent mechanic to make sure. More

horrible service I took my Highlander for a scheduled maintenance on July 30th. 2016, I also had issues with my multimedia system not operating and I had put in a clai I took my Highlander for a scheduled maintenance on July 30th. 2016, I also had issues with my multimedia system not operating and I had put in a claim for a lost key. My service adviser was Stephanie. late the same afternoon i received a call from Stephanie notifying me that they recommended some differential fluid to be changed which I authorized, however she stated that they could not take care of the Multimedia or Key replacement since it was a weekend (I learned later that Warranty dept. is open till 1 pm on Saturdays- i had gone in at 8 am that day) she promised to call it in on Monday, I waited till the following Tuesday and upon not receiving a call, I called Service, which BTW is next to impossible to get through, the phone rings for ever before disconnecting, one has to try multiple times before someone actually answers. when I called on Tuesday i was transferred twice to Stephanie without success, on my third attempt, a Phone call was answered by Andrew, I explained what was happening at which point I was notified that Stephanie no longer works there, Andrew took my information down and wanted to me to bring my car back in, I suggested he look up Stephanie's notes to start the process, which he did after some prodding. he promised to call me back the following day (wed, aug. 3rd) today is August 4th. 2017 and I have not received any notification. I am very disappointing, my relation with Westbury Toyota goes back 6 years... 2 rand new leases and with Toyota an additional 6 years. I have great Vehicle. I have experienced the most horrible, unprofessional and uncaring service. I am now left to wonder if they really worked or maintained my vehicle all these years. I will be looking for another service. I hope West bury Toyota cleans up its act. I would like a definitive response to my genuine complaint. I will be mailing this out as well and reporting to every organization that accepts these type of complaints. More

Excellent Service, very professional, A+ I recently had my 2012 Toyota Camry serviced at Westbury Toyota for a major repair. I dealt with Amanda and Nick in the service department, both emplo I recently had my 2012 Toyota Camry serviced at Westbury Toyota for a major repair. I dealt with Amanda and Nick in the service department, both employees were very professional. Amanda called me several times to update me with the progress on the repair. Great service, no problems, A+. More

MISGUIDED SERVICE ADVISE COSTING $2500.00 BEING A SENIOR CITIZEN HAD THE MOST HORROR EXPERIENCE WHEN CAR WAS TAKEN TO AM ANNUAL INSPECTION.THE SERVICE MANAGER WAS RATHER ADAMANT AND RUDE REQUE BEING A SENIOR CITIZEN HAD THE MOST HORROR EXPERIENCE WHEN CAR WAS TAKEN TO AM ANNUAL INSPECTION.THE SERVICE MANAGER WAS RATHER ADAMANT AND RUDE REQUESTING A PRE AUTHERIZATION FOR 4 HOURS AT THE RATE OF $125.00 AN HOUR JUST TO DIAGNOSE THE PROBLEM. MY CAR WAS RUNNING WITHOUT A HITCH NO ENGINE WARNING SIGN NOTHING. MY GUT FEELING SMELT SOMETHING FISHY ABOUT HIS ADVISE AND REFUSED TO GO AHEAD , GOT MY CAR BACK WENT TO A LOCAL GARAGE AND THE MECHANIC THERE PASSED THE INSPECTION WITHIN 30 MNTS NO PROBLEM , COST ME $37.50 ONLY. I WANT THE GULLIBLE PEOPLE TO KNOW WHAT IS OUT THERE WITH WESTBURY TOYOTA, HAPPY WITH LOCAL GARAGE AND MY LITTLE COROLLA RUNS SMOOTH AS USUAL!!! More

Service Beware I am writing this review of the service at Westbury, a dealer from which I have purchased 2 cars, 20+ years apart. I am extremely dissatisfied with th I am writing this review of the service at Westbury, a dealer from which I have purchased 2 cars, 20+ years apart. I am extremely dissatisfied with the service provided from this dealer, and recommend that others look elsewhere for service. My 2007 Camry had dash lights that lit up indicating VSC. Not wanting to ignore this message, I took the car to the dealer (after 3 years with virtually no problems). The Service department charged me to plug in a diagnostic device to see what codes came out. On Feb 22, and again on March 16, the same VSC codes showed completely different problems. My first visit cost over $200, I was assured the problem was fixed. Sure enough, the same VSC light came on 3 weeks later. That 2nd visit cost over $500, and again I was assured the problem was fixed. Are these guys serious? Do I look like such a sucker? I have no faith in the ability of the Service department to diagnose my vehicle's problems, and I will take my cars to another dealer in the future. In researching this problem, I learned that other owners of 2007 Camrys are having the same problems with the VSC lights. I got soaked for over $700, and have NO confidence that the problem is fixed. I will not look to a different dealer in the future for service, and will seriously consider not buying a Toyota for fear of a repeat of this problem. CAVEAT EMPTOR - Buyer Beware! These guys are clueless. If they suggest that an expensive repair is needed, DRIVE AWAY and get another mechanic to look at your car. Sorry, Westbury Toyota, you lost a customer. More