Westbury Toyota - Service Center

Excellent as always! Very good service all the time at this Toyota location. Been going there for over 10 years now. Excellent customer services. Thanks for everything. Very good service all the time at this Toyota location. Been going there for over 10 years now. Excellent customer services. Thanks for everything. Marie More

Friendlyness of the staff We were treated very nicely during the service visit .Did not have to wait too long for the servicing to be completed. We were very satisfied overall We were treated very nicely during the service visit .Did not have to wait too long for the servicing to be completed. We were very satisfied overall. More

Overall good experience. Andrew was very friendly and helpful from the beginning, explained everything to me in detail as I was at Toyota for my 5,000 mile check-up, and servi Andrew was very friendly and helpful from the beginning, explained everything to me in detail as I was at Toyota for my 5,000 mile check-up, and service was completed in a reasonable time frame. More

Service I went to change oil chance , without appoimiment , and i had the service, fast and easy, I recomend this branch and the quality of vehicles I went to change oil chance , without appoimiment , and i had the service, fast and easy, I recomend this branch and the quality of vehicles More

Awesome experience! From arrival to completion of service it was a smooth and comfortable experience. Everyone is friendly and knowledgeable and most importantly I, the c From arrival to completion of service it was a smooth and comfortable experience. Everyone is friendly and knowledgeable and most importantly I, the customer felt relax and well taken care of by Westbury Toyota!!! Highly recommend!!! More

Excellent communication Drop off and follow up calls were efficient and informative. Loaner car process was a little slow. Car was clean when picked up. Two more words needed Drop off and follow up calls were efficient and informative. Loaner car process was a little slow. Car was clean when picked up. Two more words needed More

Great service experience Service experience at Westbury Toyota is great. Very professional & caring. I've been lucky enough to have Jamie Nussbaum as my Service Coordinator a Service experience at Westbury Toyota is great. Very professional & caring. I've been lucky enough to have Jamie Nussbaum as my Service Coordinator a few times over my 2 Prius vehicles and he is the best. There is a bit of a bottleneck when it's time to get your car & leave. Otherwise, fantastic. More

Excellent service, very fast. Very fast service. Called up and they said to come right in, so i did. They took my car and called me back in about 1 hour to pick it up. That's what Very fast service. Called up and they said to come right in, so i did. They took my car and called me back in about 1 hour to pick it up. That's what I call fantastic service! More

professional and very service oriented service dept very professional and helpful. they were great on the phone as well as in person. service area clean and organized, overall just a great service dept very professional and helpful. they were great on the phone as well as in person. service area clean and organized, overall just a great experience. More

3 Hours for an Oil Change + Forgot to Do Other Requested Wor I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 mi I took my Rav4 in for an oil change, tire rotation and NYS inspection on a Saturday morning in which I had a 7:15am appointment. I arrived about 10 minutes early and the adviser that approached me, Stephanie Cion took down the requested work rather quickly and advised it shouldn't be too long. At about 9am (almost two hours later), she finally approached me to tell me a laundry list of issues with the car - I needed new rotors and with that new brakes, two new front tires, new air filter and my shocks needed repair. For a car with 20k miles, I was surprised to hear it needed all this work. I had a 10am appointment so I declined to do to the work now and asked for a quote to do it another time. Additionally, I asked when the oil change, tire rotation and NYS inspection would be done she said it would be another 10 minutes then I'd be on my way. Fast forward to 10am and no sign of my car being done. I walk into her office and magically the car is done. Upon getting in my car and driving away, I realize the NYS inspection was NEVER DONE. There was no chance I was spending So it took 3 HOURS for an oil change and tire rotation and they forgot to do a NYS inspection. Simply unacceptable. I will never be returning to this dealer and probably Toyota dealerships in general for service. If you do choose to go here, I would avoid having Stephanie Cion as your adviser. She failed me as a customer and forgot to perform the requested work. I'm also not sure if all the work she recommended was necessary - I'll be following up with an independent mechanic to make sure. More