Westbury Toyota - Service Center

Service King Whitney Mangano is my service advisor. She is stellar, someone you’d go to in order to feel you are being taken care of. She is patient and outstandin Whitney Mangano is my service advisor. She is stellar, someone you’d go to in order to feel you are being taken care of. She is patient and outstanding and will only be honest with you. Don’t hesitate to ask for her services. You’ll be in good hands. More

Routine maintenance The staff was nice and courteous. I was in and out of there in a half hour.Brenda Garcia -Sandoval couldn't be nicer and explain everything clearer. The staff was nice and courteous. I was in and out of there in a half hour.Brenda Garcia -Sandoval couldn't be nicer and explain everything clearer. More

Thoughtful I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I gave my experience at Toyota an excellent rating because the associate that helped me,Andrew Pantonwas not only very pleasant and helpful to me, but I noticed that he was equally pleasant to his other customers as well.He kept me informed of my car"s progress and always smiled. More

Beware of Service Department Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take adva Usually I bring the vehicle to Westbury Toyota myself as over the years there has been many issues with their service department looking to take advantage of customers who don't know better. My wife brought the vehicle to Westbury Toyota Service Department 2/13/18 for a oil change. Her service advisor was Whitney Mangano .She left with an $800 bill. They sold her two tires which may have been needed however I'm not sure since I did not see the tires. The tires were $212 per tire which I'm ok with. They then charged her $60 for balancing, $99.95 for a wheel alignment which they try to sell to everyone , $50 for a Cabin Filter and $50 for an air filter. Also had the gall to charge $34.95 for a tire rotation after purchasing two tires. Unfortunately they took advantage of a woman bringing a vehicle to a dealer who didnt have knowledge of the repairs needed. I spoke with Rich in service and he only agreed the $34.95 was excessive and can credit it if I want. If I want? Why was it charged in the first place? The service person I spoke with the day before agreed the $60 installation and balancing was also excessive and should not have been charged at $212 per tire . We are also loyal customers. I asked for $194.95 credit for the unnecessary wheel alignment, tire rotation and balancing which is excessive and he refused. This is about the third time I've had issues with this dealership both in service and salesfloor. When vehicle was purchased in 2015 the salesman installed a roof rack on the van without our permission and then extorted us out of $100 cash which insisted we had to take him the the bank across the street to get him the cash. He was later fired when the general manager Mark F heard of it from us and reviewed the cameras at the site. Once before on our older vehicle I also had an issue with Westbury Toyota installing new tires and breaking the sensor in the valve and tried to charge me $325 for a new one.See review dated 3/5/12. Beware of both service and Sales depts. Unethical practices I have encountered. Feel free to look me up and contact me at my cell phone Westbury Toyota if interested in resolving. Invoice number is 257401. More