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Westbury Toyota

Westbury, NY

4.8
2,769 Reviews
Welcome to Westbury Toyota, a Long Island Toyota dealer with a customer focus. Westbury Toyota has a large selection of New and Used cars that are available to be Toyota Certified Used Cars. You can visit our beautiful new facility that has been designed to better serve our Long Island Toyota customers. Westbury Toyota has a completely separate facility dedicated to only service and our retail rental car customers. Our factory-trained technicians that will handle all of your Toyota service needs right the first time you visit. Westbury Toyota service facility is convenient and focused on your Toyota service needs. We can handle your repairs, scheduled maintenance, oil changes, tire rotations, brake service and much more so you don't have to worry. Both of our state-of-the-art facilities are located in Westbury, NY and focused to meet the needs of all Long Island Toyota shoppers and service customers needs. Visit one of our facilities today and become part of the Westbury Toyota Family!!!
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1121 Old Country Rd

Westbury, NY

11590

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Showing 2,769 reviews

July 01, 2025

Recall to tighten rear axle. terrible communication . 2 days off from work and full day for a job that lists as 3.0 hrs. . service advisor could care less. More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
samantha Estevez , teddy
Jul 05, 2025 -

Westbury Toyota responded

I'm sorry to hear about your experience with the recall service. We strive for efficient communication and timely service, so it's disappointing to learn we fell short here. Please reach out if you'd like us to address this further or assist in any way. Thank you, Criss Pineda - CSC Manager - 516-333-9748 ext. 4842

July 01, 2025

Recall on tundra had to wait for appoinment so parts could be ordered. week later make appointment car in shop all day oh we ordered parts after they drained my fuel tank. maybe a manager would say we k More

by ts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
samantha Estevez
Jul 05, 2025 -

Westbury Toyota responded

It's disappointing to hear about your experience with the recall service. We strive for efficient and timely communication, so it's concerning that this wasn't reflected during your visit. Please reach out at your convenience; we'd like to address this issue directly and make things right for you. Thank you, Criss Pineda - CSC Manager - 516-333-9748 ext. 4842

June 30, 2025

I bought a 2020 Toyota Camry today and I had a great experience. Pedro Carrillo was amazing, very helpful and knowledgeable. I totally recommend this dealership and Pedro to everyone looking for a great More

by Juliocposso
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Carrillo
Jul 02, 2025 -

Westbury Toyota responded

Julio, we're thrilled to hear that Pedro provided you with such a great experience at Westbury Toyota! Thank you for recommending us and enjoy your 2020 Toyota Camry!

June 30, 2025

Stanley did a great job. Very helpful and knew the vehicles. He was very easy to contact. More

by Michaelsebay
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Stan Thomas
Jul 02, 2025 -

Westbury Toyota responded

We are grateful to have earned your confidence. Thanks for taking the time to leave us a review! - Stanley and the Westbury Toyota Team

June 29, 2025

Nateshia Wallace was the Sales Associate. She was extremely kind and helpful. I would refer anyone who is interested in buying a vehicle from here to ask for her. She’s a very patient and kin More

by 16aggreydrive
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nateshia Wallace
Jul 01, 2025 -

Westbury Toyota responded

We're elated to hear that Nateshia provided such kind and helpful service at Westbury Toyota! Your recommendation means a lot, and we're grateful for your support. Wishing you all the best with your new vehicle!

June 29, 2025

First service was fast and efficient. Done in a half hour. More words more words. More

by Ellar
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Kitt
Jul 02, 2025 -

Westbury Toyota responded

We're grateful to have you as a Westbury Toyota customer, Ellar. Thanks for the review!

June 28, 2025

My 2024 Rav 4 Hybrid with less than 4500 miles lost its radio screen and Phone charger, also door check for driver side door is not working. I am shocked that this could happen on a Toyota Vehicle. I hav More

by luv2cycle59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Reveres of Service Dept
Jun 30, 2025 -

Westbury Toyota responded

As discussed earlier today over the phone, I know it can be frustrating waiting for the radio parts and the inconvenience that it has caused. We are still waiting for the manufacturer to release your radio. Once it does arrive, we promise to reach out and potentially reschedule for a maybe sooner appointment than what you currently have scheduled for the door check parts that are available for your vehicle. Please give me a call if you have any additional questions at 516-368-8742. Thank you for taking my call earlier! - Criss Pineda - CSC Manager

Jun 30, 2025 -

luv2cycle59 responded

Thank you for your follow up. I am awaiting a contact regarding the repair.

June 28, 2025

Awesome showroom, friendly helpful staff, not overly aggressive , its why after visiting 3 toyota locations, i made Westbury Toyota my go to joint!!! If you are in the market for a quality made vehicle, More

by GR25DB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marluin Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seamus in sales
Jul 01, 2025 -

Westbury Toyota responded

We're elated to hear that our team at Westbury Toyota made your experience so memorable! It's fantastic knowing Seamus, Marluin, TJ, Fernando, and Karina all contributed to making your dream come true. Thank you for choosing us as your go-to spot for a quality vehicle!

June 28, 2025

Jerod service was above and beyond for our Toyota purchase experience at Westbury Toyota Thank you so much Jerod More

by Rabia chaudhry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Eitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2025 -

Westbury Toyota responded

Rabia, we're elated to hear that Jerod provided exceptional service during your Toyota purchase at Westbury Toyota. Thank you for sharing your experience with us!

June 26, 2025

I recently had the pleasure of working with Muhammad Ali from Westbury Toyota, and I must say it was an outstanding experience. From the moment I walked in, the staff was welcoming, professional, and attent More

by afaq.ahmed_41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad Ali
Jun 26, 2025 -

Westbury Toyota responded

Thank you for sharing your fantastic experience with Muhammad Ali and the team at Westbury Toyota! We're ecstatic to hear that our staff made you feel welcome and ensured a smooth, transparent process. Your recommendation means a lot to us, and we're thrilled you're satisfied with your purchase!