Westbury Jeep Chrysler Dodge RAM SRT - Service Center

CROOKS Brought 2011 Dodge Durango for $25000 with warranty late Feb. 2017. As of today, August 4, 2017, less than five months later I had to have hoses repl Brought 2011 Dodge Durango for $25000 with warranty late Feb. 2017. As of today, August 4, 2017, less than five months later I had to have hoses replaced because of leaks, Brake pump replaced and windshield wiper motor replaced. Was there on Monday, 7/31/17 to have break pump replaced. On Friday, 8/4/17 windshield wiper did not work. It was working when I brought the car on 7/31/17 and I have not used the wipers since before 7/31/17. I continue to have to pay $100 deductible every time I go there. Its like they break stuff on purpose so I have to come back and pay. Never have I been offered a loaner care. This is a nightmare and one of the worst purchases I have ever made. Now my car is at their service shop and I just get a call that they have to order the motor and it will not be in until Wednesday or Thursday so I cannot drive my vehicle in the rain until they get the part and fix it. I am at their mercy and cannot do anything about it. They are crooks and I will never buy a vehicle from them again or refer anyone to them. More

Great Experience I brought my Durango for couple of issues. One of them was a transmission problem. My service advisor was Fernando Maia. He was wonderful. Very helpfu I brought my Durango for couple of issues. One of them was a transmission problem. My service advisor was Fernando Maia. He was wonderful. Very helpful, knowledgeable, and respectful. Kept me updated at all times. If I could I would give him 10 stars. Everything I asked for was done and the car runs like brand new. The reason why I remove a star is for the loner issue. My car is still on warranty, but if you don't buy your vehicle at particular Jeep Chrysler Dodge but you bring it there for a service, there is no loaner. And bringing back to the dealer I purchased from was just not feasible. I been having different cars thru my live time but I never experience this kind of situation. If this is Jeep Chrysler Dodge policy, they need to really rethink their strategy, since I am seriously considering trading my car for a different brand. More

Great Customer Service and communication On Sunday I had my Check Engine Light come on at the same time the EVIC displayed Service Throttle Soon. I was called first thing Monday AM (Presid On Sunday I had my Check Engine Light come on at the same time the EVIC displayed Service Throttle Soon. I was called first thing Monday AM (Presidents Day!) by the dealer and asked if I could come right in. I was set up with a loaner on someone that canceled. Lucky me. When I arrived at the dealer I was greeted by Manny, the service writer. He took down all my concerns, info and made sure I knew where to pick up the loaner car. Cat (Kat) took care of the loaner car papers quickly and efficiently and got me into a loaner. 4:29PM for a call from Manny, my service writer that the car is all ready to go, the issue was some open software updates and a faulty oil sending switch. It is pretty clear to me that this whole team cares that your taken care of and satisfied. I will be picking up after work today! More

Avoid!! Made up BS rule about loaner car. I have nothing against the service advisors, but definitely management, or whoever makes decision. Loaner cars take an average of 2-3 weeks to book an I have nothing against the service advisors, but definitely management, or whoever makes decision. Loaner cars take an average of 2-3 weeks to book an appointment for, which is long, but whatever my works schedule is weird, as well as I can't just leave the car there so most of my appointments are booked well in advance. Booked my appointment early January, for 2/6/17, to get notified by my advisor that I will not be getting a loaner car. The reason behind this was because the last time I had a loaner car, I got into an "accident", which my insurance paid out completely for. I was told that my loaner car privelages were removed, and there is a note on my account so that I cannot take a loaner car out. Accidents happen, that's what insurance is for, my accident was due to the fact that someone blew a stop I thought he was going to T bone me, so I sped up and hit the car in front of me. This was my first accident in probabaly 10 years or so. Since my last visit as well, they were replacing a recall trim piece on my car, and damaged a piece next to it, and they ever replaced, having said they said they would. Basically wasted my few weeks for that appointment to get notified that I can't have the service. More

The best auto service dealership on Long Island Tha staff at Westbury Jeep Service is there for only one thing: to get the customer's vehicle back on the road running perfectly in the least amount Tha staff at Westbury Jeep Service is there for only one thing: to get the customer's vehicle back on the road running perfectly in the least amount of time. Especially Jeanine Leuthner More

Service dept Westbury Dodge fix my Dodge Durango steering problem after another dealer could not fix it problem is solved. And I will continue dealing with Westbury Dodge fix my Dodge Durango steering problem after another dealer could not fix it problem is solved. And I will continue dealing with Westbury Dodge in the future. Top Notch place More

Fiat service nightmare @fiatcares @sergiomarchione @Chrysler @GlobalFleet @FCAcorporate @FIATUSA. Day 3 It's about 10:00amEST and no phone call from Linda who never returns @fiatcares @sergiomarchione @Chrysler @GlobalFleet @FCAcorporate @FIATUSA. Day 3 It's about 10:00amEST and no phone call from Linda who never returns phone calls from day one, Tim the director who yells and screams and is narcissistic, Manny the Service thug who is gonna hook me up for a thing I didn't break, the young gangster girl who threatened me, no one not even Pete Connelly the so called big boss has called to apologize or let me know anything the only saving grace is Michael at the actual dealership EPIC FAILURE AS AN ORGANIZATION THAT PRIDES ITSELF ON ITS 24/7 SERVICE. LIARS MANIPULATORS HIDING BEHIND THE ONE DECENT PERSON that they have and that's Michael at the Fiat Dealership which is so understaffed it's ridiculous but he found away to be profession respectful and follow through to see if anyone contacted me. THE ANSWER WAS NO. Westbury Jeep Chrysler Fiat should be embarrassed and ashamed of them selves as an organization and a unit. She DESTROYS and RUINS the FIAT EXPERIENCE AND BRAND @FCAcorporate @FIATUSA @fiatcares Michael from FIAT is the only to reach out to me to see if they reached out to me I said know. He filled me in on that the correct order was ordered . Mr Donnelly, all of their bosses, has probably not a clue or not a care in the world. FCA Corporate should be looking very closely at this mismanaged embarrassment of an organization. How insensitive they are to the disabled etc.... Linda knows ( I told her I'm half deaf) people saying they can't hear me. Hanging up on me not taking my calls and Manny and his staff saw me with cane etc and no one cares that I need and have a FIAT for reasons that are necessary to my needs. Thank god for Michael Kammy and Deborah at FIAT who actually cares. AHAME SHAME SHAME ON YOU WESTBURY/JEEP/CHRYSLER/FIAT SERVICE ON BOND STREET FOR THE LACK OF SERVICE AND PROFESSIONALISM AND CARE. EPIC FAILURE http://instagram.com/500happypeople More

Consistently excellent service. Two years ago, my entire family switched to Wesbury Jeep after several years of disappointing service at another Nassau County Jeep deale Two years ago, my entire family switched to Wesbury Jeep after several years of disappointing service at another Nassau County Jeep dealership. Our loyalty had been exhausted after repeated overcharges, inefficiency, and lack of reliability by a service team that had no regard or knowledge of customer service. At Westbury Jeep, we consistently receive outstanding service . From the time we book the appointment or drive up on the express line, to the time the car is returned to us, the process is flawless. Today, Willie directed me to the express lane at 7:30 AM as the line of service employees promptly started signing in cars. Catherine, outstanding in her role of scheduling appointments, greeted me ( remembering my first name), She always manages to make appointments that accommodate my schedule! Kelly, my service advisor, address all issues with knowledge and expedience . Tim Doyle and his assistant, Linda, value each and every customer and reflect outstanding service. Even the bagels and vegetable cream cheese are noteworthy! I appreciate the efficiency, honesty, and skill with which everyone in the Westbury Jeep service department performs their roles. My sons and I (all jeep owners) appreciate the well organized service department. It has taken the stress out of servicing our cars. More

Service Department - customer review One of the few dealerships on the island that offer after hour walk-ins for services. The staff was very friendly & just about average with their cust One of the few dealerships on the island that offer after hour walk-ins for services. The staff was very friendly & just about average with their customer service. The GM, Joel, is efficient and takes the time to make sure you are satisfied with the services his location provides. Although a bit out of my way, because they have accommodating hours, I will return. More

The worst The service department staff is rude and aggressive. Took my car in for its first year of service and state inspection. Waited over one hour to get c The service department staff is rude and aggressive. Took my car in for its first year of service and state inspection. Waited over one hour to get checked in. After waiting all day I picked up the car only to find out the service was incomplete and the inspection was not done. Upon bring the car back to finish the work the service adviser implied I never requested the inspection and then got very aggressive with me. He tried to intimidate me and refused to have the inspection done. After wasting all day I had to bring the car elsewhere. I would advise to use a different service center. They are not to be trusted. More